Ratings based on 30 Verified Reviews

4.2 out of 5
100% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from Wollongong NSW

Treasure Island Resort was fantastic!!

Posted Jan 23, 2017
Pros: The villa we stayed in, the staff, the activities for the kids, the cleanliness, the location
Cons: Management carried out an improvement immediately for me. They installed safety gates on our verandah to stop my 2yr old wandering into the lagoon
Location: Ideal location. Short walking distance to a large shopping centre and food outlets. No trouble getting transportation to and from the theme parks.
Treasure Island Resort more than met our expectations. There was plenty to keep the kids amused and happy (water park, pools, activities, kids club and more) and the staff were totally amazing...polite, courteous, helpful and nothing was ever too much trouble. The accommodation was exceptionally clean and comfortable and provided everything that we needed. (we were in a villa). Located in an ideal spot...easy walking distance to a large shopping complex and no trouble at all getting transport to and from the theme parks. Doctor surgery nearby. I definitely recommend Treasure Island as the ideal holiday spot for families. Affordable, clean and well set out.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
wife hurt her foot in pool slipped spoke to staff about bandaids explained what happened was passed a couple of bandaids but no concern what so ever on what happened went back out to back office without any care what so ever
4 out of 5
Recommended
for Everyone
by A verified traveler from Baulkham Hills, Sydney

Great place for family holidays

Posted Jan 16, 2017
There is so many things to do for the kids, not only the play facilities but also the well organized activities that kept the kids busy at all times. Room was clean and smartly presented, but just the wifi signal was not very stable, kept dropping and reconnecting. Besides that, we had a very good time there, it's not central located but it's not far from anywhere. Certainly would go back again for the next time.
4 out of 5
Recommended
for Families
by A verified traveler from Warrnambool

Great accommodation close to Theme Parks

Posted Oct 25, 2016
Pros: Pool, water park, bistro, cabin size all great.
Cons: Cabin wasn't serviced. Had to ask for fresh towels & toilet paper. Floor looked clean, but after walking on it in bare feet, feet were black.
Location: Great location only 3 minute walk to Harbour Town. 10 minute drive to Theme Parks. Short drive to Beach.
We booked a Family Studio Cabin which was spacious but a little dated. Needed a freshen up inside but good for families on a budget. Pools and water park great are excellent. Staff very friendly and accommodating. Bistro excellent with very large servings and a great range to choose from.
Comment from Hotel Management
Oct 31, 2016 by Natalia, Customer Communications , Hotel Management
Dear Donna, While it is fantastic to see how much you liked the location, cabin size and park facilities, I am sorry for the areas where we failed to meet your expectations. With regards to your feedback about room service, as we are a holiday park and not a fully serviced apartment, we do not market ourselves as providing a daily room service and this is outlined on the confirmation letters we send out prior to arrival. That said, if a guest is to bring a towel to reception we will of course replace it and so kindly ask that guests pleased notify staff if there is anything we can help with. I'm pleased your stay was otherwise enjoyable and to read your comments about the friendly staff and excellent food on offer at the bistro. We hope to see you again and that your next stay is a 5 star one!
4 out of 5
Recommended
for Families
by A verified traveler

Great family hotel

Posted Oct 4, 2016
Pros: Lots of kids activities.
Cons: Only one pillow each in rooms. Also providing beach towels for pools would be helpful.
Location: Great and close to theme parks.
Room was smalled than expected but overall it was nice.
Comment from Hotel Management
Oct 31, 2016 by Natalia, Customer Communications , Hotel Management
Dear Rachael, Thank you very much for your feedback. We are so pleased to see how much you enjoyed your stay on the whole. I am sorry that you felt there wasn't sufficient bedding provided though and thank you for your feedback. Please notify park staff in future so that they may assist at the time wherever possible.
4 out of 5
Recommended
for Everyone
by A verified traveler from adelaide

Lots to keep kids busy.

Posted Sep 14, 2016
The only thing we found annoying was the traffic noise. We were close to the main road if id thought of that i would have booked for a cabin closer to the back of the park. Everything else was great. Kids loved the water park and outdoor movie night. And the younger one braved karaoke night. Good location close to everything we needed. 10 min walk to Harbour Town.
Comment from Hotel Management
Sep 16, 2016 by Natalia, Customer Communications , Hotel Management
Thank you for taking the time to provide feedback. We are very happy to see how much you enjoyed your overall stay and that the kids enjoyed themselves as well. If you would like to speak with the team at reception in future about which areas of the park may be quietest, please do not hesitate to contact - they would be more than happy to help. Thanks again and we hope to welcome you back!
5 out of 5
Recommended
for Everyone
by A verified traveler

very good hotel

Posted Sep 7, 2016
This hotel would have to be the best that ive stayed in it has alot of kids activities, pools that are well kept, staff that are friendly everything that u want on a family holiday thank yous once agen
Comment from Hotel Management
Sep 8, 2016 by Natalia, Customer Communications , Hotel Management
We are thrilled to see how much you enjoyed your stay. It would be a pleasure to welcome you back!
4 out of 5
Recommended
for Families
by A verified traveler

Great place for kids!

Posted Sep 6, 2016
Pros: The grounds, the child friendly atmosphere.
Location: Having Harbourtown so close is brilliant.
Kids always had something to do outside, great cocktails and great park atmosphere.
Comment from Hotel Management
Sep 8, 2016 by Natalia, Customer Communications , Hotel Management
Thank you for your feedback. It's great to see how much you enjoyed the atmosphere, location and activities on offer!
4 out of 5
Recommended
for Everyone
by A verified traveler from INGHAM QLD

Within walking distance of shopping centres

Posted Aug 29, 2016
Pros: Clean; two toilets; aircon warmed whole apartment;comfortable beds; spacious; plenty of storage; oven big enough to cook two pizzas
Cons: The front door scrapes and doesn't fit in its frame properly definitely needs to be fixed, we forgot to mention it when we left because we left at 7am
Location: Close to major shopping centres, choice of Sea World etc on Entertainment Drive, We went to Outback Spectacular, It was very good.
We arrived Friday arvo and check-in was very quick, we had booked two studios as we had 8 family members with us. It had a boom gate to go through with your own code to put in, so we liked that it was a gated complex. We had so many events already planned that I was sorry we were going to miss the cocktail and karaoke nite, (much to the relief of everyone else, but hey I think I'm a good singer!) We were going to a wedding the next day and everyone just wanted to go shopping, there was a locked gate in the wall closest to the road so we could take the shortcut thru there to walk over to the shopping complex. our last nite was Sunday and everyone came over to our studio for nibbles and drinks, great weekend overall!
Comment from Hotel Management
Sep 16, 2016 by Natalia, Customer Communications , Hotel Management
Thank you very much for your feedback. It is wonderful to see how much you enjoyed the weekend overall and we appreciate your suggestions & recommendations for how we can improve. We hope to welcome you back when you are next on the Gold Coast!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location excellent for families

Posted Jul 22, 2016
Great staff really felt like they cared and wanted to make our stay a good one