Ratings based on 126 Verified Reviews

4.2 out of 5
97% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Best place for families

Posted Feb 19, 2017
Loved every minute of our stay. We had lots of day trips planned while on the GC but once we checked into Treasure a island our kids didn't want to leave the holiday park so we spent our days swimming, playing mini golf, at the water park etc. One stop shop for families!!
Comment from Hotel Management
Mar 10, 2017 by Natalia, Customer Communications, Hotel Management
It makes us so happy to read that you loved every minute of your stay and that the kids enjoyed themselves so much they didn't want to leave. We hope to see you again when next on the Gold Coast!
5 out of 5
Recommended
for Families
by A verified traveler from Wollongong NSW

Treasure Island Resort was fantastic!!

Posted Jan 23, 2017
Pros: The villa we stayed in, the staff, the activities for the kids, the cleanliness, the location
Cons: Management carried out an improvement immediately for me. They installed safety gates on our verandah to stop my 2yr old wandering into the lagoon
Location: Ideal location. Short walking distance to a large shopping centre and food outlets. No trouble getting transportation to and from the theme parks.
Treasure Island Resort more than met our expectations. There was plenty to keep the kids amused and happy (water park, pools, activities, kids club and more) and the staff were totally amazing...polite, courteous, helpful and nothing was ever too much trouble. The accommodation was exceptionally clean and comfortable and provided everything that we needed. (we were in a villa). Located in an ideal spot...easy walking distance to a large shopping complex and no trouble at all getting transport to and from the theme parks. Doctor surgery nearby. I definitely recommend Treasure Island as the ideal holiday spot for families. Affordable, clean and well set out.
Comment from Hotel Management
Mar 10, 2017 by Natalia, Customer Communications, Hotel Management
Dear Cathy, Thank you for your feedback. We are so pleased to see how very much you enjoyed your stay and appreciate the recommendation. It would be a pleasure to welcome you back when next on the Gold Coast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
wife hurt her foot in pool slipped spoke to staff about bandaids explained what happened was passed a couple of bandaids but no concern what so ever on what happened went back out to back office without any care what so ever
Comment from Hotel Management
Mar 10, 2017 by Natalia, Customer Communications, Hotel Management
It is extremely disappointing and most surprising to read your comments. This is most definitely not inline with our high standard of customer service and commitment to safety and we apologise for any misunderstanding. Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baulkham Hills, Sydney

Great place for family holidays

Posted Jan 16, 2017
There is so many things to do for the kids, not only the play facilities but also the well organized activities that kept the kids busy at all times. Room was clean and smartly presented, but just the wifi signal was not very stable, kept dropping and reconnecting. Besides that, we had a very good time there, it's not central located but it's not far from anywhere. Certainly would go back again for the next time.
Comment from Hotel Management
Mar 10, 2017 by Natalia, Customer Communications, Hotel Management
Thank you for taking the time to write. It is great to see how much you enjoyed the many facilities on offer for the little ones and the accommodation on offer. We look forward to welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Western Aust.

Location is in the best spot for travellers

Posted Jan 9, 2017 on Wotif
Pros: Location is the prime spot
Cons: better car parking. was in Peak season, but found it very hard to find a car park as the same area is used for visitors. perhaps parking bays numbered
Location: Close and VERY easy to get to the theme parks. has everything close by - Coles, harbour town shopping, fast food in all short walking distance.
From WA. stayed a week to hit up the Theme parks. Location was why i chose this accommodation as it was close and easy to get to places i wanted to get to. Park had great facilities for the kids.
Comment from Hotel Management
Mar 10, 2017 by Natalia, Customer Communications, Hotel Management
Thank you for your feedback. We are so pleased to see how much you enjoyed the location and facilities for the kids.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect family resort

Posted Jan 8, 2017 on Wotif
We had a wonderful time. An initial problem was resolved immediately and with great care. Very relaxing!!!
Comment from Hotel Management
Mar 10, 2017 by Natalia, Customer Communications, Hotel Management
Thank you for your feedback. We're glad you had such a wonderful time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great facilities for the kids!

Posted Dec 31, 2016 on Lastminute
Stayed overnight. Kids had a ball. 4 pools and a water park! Room was new so smelled a bit like paint. But overall a pleasant stay.
5 out of 5
by Georgi

Posted Dec 29, 2016 on Hotels
The stay was very nice and we recommend especially for family with kids :)
5 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Stayed here because it was close to where I had to attend a course with the added bonus of being next to a great shopping centre. A really nice appartment room and a bistro resturant bar on site. I would happily stay there again.
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Thank you for your feedback. It's a pleasure to have accommodated you while travelling for study.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic park & cabin.

Posted Dec 19, 2016 on Wotif
We enjoyed a great week at the park. The cabin was fantastic! A home away from home!!!
Comment from Hotel Management
Dec 30, 2016 by Natalia, Customer Communications, Hotel Management
Thank you for your feedback. We're so pleased to read that it felt like your home away from home!