2 outdoor pools, open 6:00 AM to 9:00 PM, sun loungers

Reviews of voco Gold Coast, an IHG Hotel

4.5 out of 5
voco Gold Coast, an IHG Hotel
31 Hamilton Avenue, Surfers Paradise, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 538 out of 1005 reviews" "
Rating 8 - Good. 292 out of 1005 reviews" "
Rating 6 - Okay. 108 out of 1005 reviews" "
Rating 4 - Poor. 46 out of 1005 reviews" "
Rating 2 - Terrible. 21 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Graham

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, food was great. Definitely recommend.
Stayed 6 nights in Mar 2024

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The pool was out of order and has been since Dec, but they still told us they had 2 pools at check in. Breakfast buffet was good. Staff were friendly but not super knowledgeable for us tourists looking for recommondations.
Stayed 4 nights in Mar 2024
Response from MDH on Mar 21, 2024
Dear Jacqueline,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

10/10 Excellent

Lulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good! Room was in great condition and no noise from neighbors or hallways could be heard. Very clean and nice hotel! Nice view from the room. Overall very satisfied!
Stayed 1 night in Mar 2024
Response from MDH on Mar 17, 2024
Dear Lulu,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Navjyot

Great service, beautiful hotel, excellent 💕
Stayed 15 nights in Feb 2024
Response from MDH on Mar 17, 2024
Dear Navjyot,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 Good

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to public transport was excellent. Amazing meal at Clifford’s Grill and Lounge. Would definitely stay again.
Stayed 4 nights in Mar 2024
Response from MDH on Mar 17, 2024
Dear Gina,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Yuto

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MDH on Mar 17, 2024
Dear Yuto,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MDH on Mar 17, 2024
Dear Luke,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 Good

Giuli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from MDH on Mar 5, 2024
Dear Giuli, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

2/10 Terrible

Glen

Liked: Cleanliness, amenities, property conditions & facilities
The place itself was ok but I got a random charge on my card that I used for the hind of $398 halfway through my stay. This is the 2nd time this has happened for no reason. I use 2 different cards 1 for the bond and 1 for the payment of the room. I don’t understand how or why they would look up my card details for the bond payment (which they already took out the day before to hold it) and then charge me nearly $400 for no reason. When I went and spoke to them they said it was an accident and will refund it. Not staying here again something dodgy as this is the 2nd time they’ve done this.
Stayed 2 nights in Mar 2024
Response from matt on Mar 5, 2024
Good Evening Glen,I’m sorry to hear about your experience with the unexpected charges on your cards during your stay with us here at Voco Gold Coast. It's understandable that this situation has caused frustration and concern. But please be assured that moving forward the correct training will be conducted and that I hope you can trust and stay with us again in the future. Thanks Matt ConaghanDuty Manager

10/10 Excellent

parminder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for holiday
Stayed 3 nights in Mar 2024
Response from MDH on Mar 5, 2024
Dear Parminder, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Good

Tyler

Stayed 4 nights in Feb 2024
Response from MDH on Mar 21, 2024
Dear tyler,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Most friendly staff. Rooms were excellent. King size bed was amazing… location was spot on for our needs…
Stayed 1 night in Feb 2024
Response from MDH on Mar 5, 2024
Dear Andrew, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Good

Boris

Traveled with family
Would of been nice if there was a bit more supplies. More coffee, tea, biscuits full milk. Just an idea for next time. Thank you great Hotel, we would stay again.
Stayed 2 nights in Feb 2024
Response from MDH on Feb 6, 2024
Dear Boris,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Dejana

Traveled with family and small children
We love everything except buffet breakfast 2 x cold bacon completely and cold pancakes Othervise everything was excelent
Stayed 5 nights in Jan 2024
Response from MDH on Feb 4, 2024
Dear Dejana, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

Kunal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from MDH on Feb 5, 2024
Dear Kunal,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Sabina Khadka

Liked: Cleanliness, staff & service, property conditions & facilities
Really good
Stayed 3 nights in Jan 2024
Response from MDH on Feb 4, 2024
Dear Sabina, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Good

KHALID

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 4 nights in Jan 2024
Response from MDH on Feb 4, 2024
Dear Khalid, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

Tara Jane

Liked: Cleanliness, staff & service, property conditions & facilities
My family really enjoyed their stay here at Voco and so did I it was fun for all the pool was amazing and the food too!
Stayed 6 nights in Jan 2024
Response from MDH on Jan 31, 2024
Dear Tara Jane,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Stephen

Stayed 4 nights in Jan 2024
Response from MDH on Mar 21, 2024
Dear Stephen,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Ines

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet location within walking distance from Caville St.
Stayed 5 nights in Jan 2024
Response from MDH on Jan 26, 2024
Dear Ines,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Soon Weei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and good ambiance. There are lots of vegetarian choices for the buffet breakfast. Congee is good but the soya sauce is not so good. The room is clean.
Stayed 4 nights in Jan 2024
Response from MDH on Jan 26, 2024
Dear Soon,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MDH on Jan 27, 2024
Dear Brittney, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Good

Xiao Fang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店位置好,交通方便,卫生还行,服务态度好。
Stayed 4 nights in Jan 2024
Response from MDH on Jan 26, 2024
Dear Xiao,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Shehan De

Liked: Cleanliness, property conditions & facilities
Really Good . I would certainly go back there again. Only downside is had to wait in a long queue for Morning breakfast.
Stayed 5 nights in Jan 2024
Response from MDH on Jan 26, 2024
Dear Shehan,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 Good

Jennifer

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from MDH on Jan 21, 2024
DearJennifer,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 7 nights in Jan 2024
Response from MDH on Jan 21, 2024
Dear Andrew,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

Terry, Buckeye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, very nice facility
Stayed 1 night in Jan 2024
Response from MDH on Jan 20, 2024
Dear Terry,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Good

Hani El Badawi El

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 4 nights in Jan 2024
Response from MDH on Jan 20, 2024
Dear Hani,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Fardawsa

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from MDH on Jan 15, 2024
Dear Fardawsa, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Response from MDH on Jan 14, 2024
Dear Graham,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

kahiya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s in the middle of everything, everything is walking distance, but the spa was closed. That was the only bad thing
Stayed 4 nights in Jan 2024
Response from MDH on Jan 12, 2024
Dear Kahiya, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, The Voco Hotel Management

10/10 Excellent

Angela, Coogee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a fantastic location handy to every attraction. Service was fantastic and a speedy and welcoming experience upon check in.
Stayed 4 nights in Dec 2023
Response from MDH on Jan 12, 2024
Dear Angela, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Good

Xiaoyu

Stayed 2 nights in Jan 2024
Response from MDH on Jan 8, 2024
Dear Xiaoyu, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

6/10 Okay

Amanda

Traveled with partner
Good location, rooms are wore down. Needs a refresh
Stayed 4 nights in Dec 2023
Response from MDH on Jan 8, 2024
DearAmanda, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, The Voco Hotel Management

10/10 Excellent

Cyrene

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall price was reasonable. They have a very secured room accessibility for booked-in guests. Dining experience was okay. Guests with kids may consider dining on nearby restos if you prefer more food options w/ kid friendly ambience. It was our first time to book at Voco and it has been a relaxing and pleasant stay. :)
Stayed 1 night in Dec 2023
Response from MDH on Jan 8, 2024
Dear Cyrene, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

Jiale

Stayed 7 nights in Dec 2023
Response from MDH on Jan 21, 2024
Dear Jiale,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

Damian Nishantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Dylan on Jan 2, 2024
Dear Damian,Thank you for taking the time to leave a response. We do hope you had an excellent stay with us and we look forward to seeing you again.

10/10 Excellent

rodrigo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from MDH on Dec 30, 2023
Dear Rodrigo, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

KA CHUN VICTOR

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff
Stayed 6 nights in Dec 2023
Response from MDH on Dec 30, 2023
Dear Ka chun, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

6/10 Okay

Amanda

Stayed 1 night in Dec 2023
Response from MDH on Jan 20, 2024
Dear Amanda,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

Preethi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MDH on Dec 30, 2023
Dear Prethii, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Good

Sachin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from MDH on Dec 30, 2023
Dear Sachin, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

Gurkanwal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and service was good Overall we enjoyed our trip Thanks
Stayed 4 nights in Dec 2023
Response from MDH on Dec 27, 2023
Dear Gurkanwal, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

6/10 Okay

Lorna

Disliked: Cleanliness, property conditions & facilities
Dirty and old rooms
Stayed 4 nights in Dec 2023
Response from MDH on Dec 27, 2023
Dear Lorna, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, The Voco Hotel Management

10/10 Excellent

Paramee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from MDH on Dec 23, 2023
Dear Paramee, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

Chen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time. Very good hotel, and the breakfast was fabulous. Great location and good facility.
Stayed 4 nights in Dec 2023
Response from MDH on Dec 23, 2023
Dear Chen, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Good

david

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from MDH on Dec 23, 2023
Dear David, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

Zac C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from MDH on Dec 23, 2023
Dear Zac, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

4/10 Poor

LIANG

Stayed 3 nights in Dec 2023
Response from MDH on Dec 30, 2023
Dear Liang, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

6/10 Okay

Diane

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from MDH on Dec 23, 2023
Dear Diane, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management