Ratings based on 902 Verified Reviews

3.6 out of 5
76% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jul 23, 2017
The kitchen can be much cleaner. The towels they gave us, smelled like bleach...it could have been better.
Comment from Hotel Management
Jul 24, 2017 by GK, Hotel Management
Thank you for taking the time to share your feedback with us. We apologize that your experience here was anything less than satisfactory. We have shared your concerns with the relevant departments. We assure you that the needful action will be taken. We hope to have another opportunity to welcome you here! Thanks & Regards!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2017
Decent... too much money for what it is. Good for a night.
Comment from Hotel Management
Jul 22, 2017 by GK, Hotel Management
Thank you for taking the time to evaluate our services. We sincerely appreciate your time and business. We look forward to welcoming you again in the not too distant future. Thanks & Regards!
4 out of 5
Recommended
for Everyone
by A verified traveler

clean and handy

Posted Jul 18, 2017
great location very scenic location all amenities good breadfast
Comment from Hotel Management
Jul 19, 2017 by GK, Hotel Management
Thank you for sharing your feedback with us. It's a delight to read that you found everything to your liking. We sincerely appreciate your time and business. We look forward to welcoming you when your travels bring you back to Golden! Thanks & Regards!
2 out of 5
by A verified traveler

Flop House near Banff

Posted Jul 17, 2017
Cons: Needs a complete remodel or huge price reduction. Supply/Demand on display. It's the last reasonably priced flop house entering the west side of Banff
This motel located anywhere else but near Banff would cost $100 or less.
Comment from Hotel Management
Jul 19, 2017 by GK, Hotel Management
Thank you for expressing your opinions here. We are disappointed to read your feedback. We're extremely sorry that you feel this way. We will continue to work harder to serve you better in the future. Thanks & Regards!
3 out of 5
Recommended
for Everyone
by A verified traveler

It's an old nicely renovated hotel

Posted Jul 17, 2017
Room was clean , beds were comfy , had a higher quality continental breakfast then I'm used too
Comment from Hotel Management
Jul 19, 2017 by GK, Hotel Management
Thank you for taking the time to evaluate our services. We are delighted to read that you found our rooms to be clean and our beds to be comfortable. We appreciate your kind comments about our breakfast as well. We hope to have the opportunity of welcoming you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice pet friendly hotel

Posted Jul 17, 2017
My daughter and I spent one night here on our way to Kelowna. We unfortunately left her favourite stuffed animal behind and they were able to keep it aside for a week for us until we drove through again. My daughter was definitely grateful!
Comment from Hotel Management
Jul 19, 2017 by GK, Hotel Management
Thank you for sharing this wonderful feedback with us. We remember the stuffed cat that doesn't look like a cat! Our team members were certainly glad to have made your daughter happy! We understand how much sentimental value certain things might hold for our valued guests. We hope to have another opportunity to welcome you back in the not too distant future! Thanks & Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2017
Kids loved the water slide! Great breakfast! Very convenient location
Comment from Hotel Management
Jul 13, 2017 by GK, Hotel Management
Thank you for sharing your feedback with us. We are delighted to read that the kids enjoyed the water-slide! We appreciate your kind comments about breakfast. We look forward to your next visit to our beautiful town! Thanks & Regards!
3 out of 5
by A verified traveler

Posted Jul 10, 2017
Staff not co-operative, given the price charged. Breakfast okay but dinner in the restaurant is not recommended.
Comment from Hotel Management
Jul 11, 2017 by GK, Hotel Management
Thank you for taking the time to evaluate our services. We apologize for your experience with our staff members. We are also disappointed to read that you did not find the breakfast and dinner to your liking. This is definitely not the standard of service that we are known and loved for. We hope that you will give us another chance to serve you better in the future! Thanks & Regards!
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient hotel in HWY1

Posted Jul 9, 2017
Good choice for a stopover. Friendly staff. Great views!!!!!!!!
Comment from Hotel Management
Jul 10, 2017 by GK, Hotel Management
Thank you for taking the time to leave us a feedback. We are glad to read that you enjoyed your experience staying here. We appreciate all your kind comments about or staff and facility. We hope to have another opportunity to welcome you in the not too distant future! Thanks & Regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Good stay close to Banff

Posted Jul 3, 2017
Easy access to highway to or from Banff. Close to town center for food.
Comment from Hotel Management
Jul 7, 2017 by GK, Hotel Management
Thank you for taking the time to leave us a feedback. We are happy to read that you were satisfied with your stay here. We sincerely appreciate your time and business. We look forward to welcoming you again in the not too distant future! Thanks & Regards!