Ratings based on 916 Verified Reviews

3.6 out of 5
76% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Easy hotel in golden

Posted Aug 18, 2017
Golden has limited hotel . This one was easy to get to, clean, upgraded compared to the others we saw. Hot tub and indoor pool, warm breakfast included.
Comment from Hotel Management
Aug 20, 2017 by GK, Hotel Management
Thank you for sharing your feedback with us. We sincerely appreciate your kind comments! We hope to have another opportunity to welcome you in the not too distant future! Thanks & Regards!
3 out of 5
by A verified traveler from B.C.

Older hotel- a bit tired.

Posted Aug 11, 2017
Our check in was fine - staff not particularly friendly but ok. Our room had a smell we couldn't identify- kind of chemically. We knew the hotel was full so didn't ask for a new room but the odor was annoying. The towels were very old and thin but there was lots of hot water. The room just felt a bit old and tired. The beds were quite comfortable and breakfast was ok. Location was up the hill from restaurants so we drove down to town to eat. On the east side of town was convenient for departure.
Comment from Hotel Management
Aug 20, 2017 by GK, Hotel Management
Thank you for sharing your feedback with us. We apologize for your experience with the smell. We will investigate the matter. We have also reported all your other concerns to the relevant departments. Nonetheless, we are happy to learn that you found our beds to be comfortable. We hope to have another chance to serve you better! Thanks & Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Nice Hotel just off Trans Canada Highway.

Posted Jul 31, 2017
Pros: Hotel had a Hot Tub, Sauna, pool with a slide, and complimentary breakfast
Cons: Price for my room was a bit pricey to stay there one night, which was Saturday.
Location: Easy access to / from main highway. Wolves interpretive Centre, skiing, mountain biking, white water rafting, hiking.
Close to main highway, easy access to / from highway, free breakfast included with stay, room spacious, and had a balcony with a great view of the mountains. Room was clean, and beds were comfortable.
Comment from Hotel Management
Aug 5, 2017 by GK, Hotel Management
Thank you for sharing your feedback with us. We are delighted to read that you enjoyed your experience staying with us. We sincerely appreciate all your kind comments. We will be sure to share this feedback with our team. It is truly rewarding for all the efforts that they put in! We hope to have another opportunity to welcome you in the not too distant future! Thanks & Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sherwood Park

Great place to stay!

Posted Jul 27, 2017
Pros: The breakfast was really good.
Cons: Larger bath towels or more towels would be great.
Location: It's only a couple of minutes away from all the restaurants, but not walking distance.
We really enjoyed our stay. The room was great, the staff were very helpful and we really enjoyed our breakfast.
Comment from Hotel Management
Jul 30, 2017 by GK, Hotel Management
Thank you for sharing your feedback with us. We are delighted to learn that you enjoyed your stay here! We sincerely appreciate all your kind comments. We will be sure to share this review with our staff members. It is truly encouraging! We have also noted your concern with regards to towels. Should we be fortunate to have the opportunity of welcoming you, we will make every effort to deliver a flawless stay. Thanks & Regards!
3 out of 5
by A verified traveler from Kamloops

Don't get a room by the stairs!

Posted Jul 27, 2017
Pros: Staff was lovely.
Cons: Do not put decorative pillows on the beds. Those do not get washed and are not hygienic.
I was disappointed with the room we were given. It was right by the stairs to the upper level. People stomping up the stairs was unfortunately a frequent sound in our room. If I was to stay there again or knew someone who was looking to stay there, I would certainly call and ask not to be placed in a room right near the stairs.
Comment from Hotel Management
Jul 30, 2017 by GK, Hotel Management
Thank you for sharing your feedback post your stay with us. We are extremely sorry for the noise issue that you dealt with. We have reported it to the management who will take the necessary action. Nonetheless, we appreciate your kind comments about our staff! We look forward to welcoming you when your travels bring you back to Golden! Thanks & Regards!
3 out of 5
by A verified traveler

Posted Jul 23, 2017
The kitchen can be much cleaner. The towels they gave us, smelled like bleach...it could have been better.
Comment from Hotel Management
Jul 24, 2017 by GK, Hotel Management
Thank you for taking the time to share your feedback with us. We apologize that your experience here was anything less than satisfactory. We have shared your concerns with the relevant departments. We assure you that the needful action will be taken. We hope to have another opportunity to welcome you here! Thanks & Regards!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2017
Decent... too much money for what it is. Good for a night.
Comment from Hotel Management
Jul 22, 2017 by GK, Hotel Management
Thank you for taking the time to evaluate our services. We sincerely appreciate your time and business. We look forward to welcoming you again in the not too distant future. Thanks & Regards!
4 out of 5
Recommended
for Everyone
by A verified traveler

clean and handy

Posted Jul 18, 2017
great location very scenic location all amenities good breadfast
Comment from Hotel Management
Jul 19, 2017 by GK, Hotel Management
Thank you for sharing your feedback with us. It's a delight to read that you found everything to your liking. We sincerely appreciate your time and business. We look forward to welcoming you when your travels bring you back to Golden! Thanks & Regards!
2 out of 5
by A verified traveler

Flop House near Banff

Posted Jul 17, 2017
Cons: Needs a complete remodel or huge price reduction. Supply/Demand on display. It's the last reasonably priced flop house entering the west side of Banff
This motel located anywhere else but near Banff would cost $100 or less.
Comment from Hotel Management
Jul 19, 2017 by GK, Hotel Management
Thank you for expressing your opinions here. We are disappointed to read your feedback. We're extremely sorry that you feel this way. We will continue to work harder to serve you better in the future. Thanks & Regards!
3 out of 5
Recommended
for Everyone
by A verified traveler

It's an old nicely renovated hotel

Posted Jul 17, 2017
Room was clean , beds were comfy , had a higher quality continental breakfast then I'm used too
Comment from Hotel Management
Jul 19, 2017 by GK, Hotel Management
Thank you for taking the time to evaluate our services. We are delighted to read that you found our rooms to be clean and our beds to be comfortable. We appreciate your kind comments about our breakfast as well. We hope to have the opportunity of welcoming you again!