Reception

Reviews of Aiden by Best Western Denver West/Golden

3 out of 5
Aiden by Best Western Denver West/Golden
15059 West Colfax Avenue, Golden, CO

Reviews

8.0

Very Good

Rating 10 - Excellent. 438 out of 1046 reviews" "
Rating 8 - Good. 289 out of 1046 reviews" "
Rating 6 - Okay. 169 out of 1046 reviews" "
Rating 4 - Poor. 79 out of 1046 reviews" "
Rating 2 - Terrible. 71 out of 1046 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Khalil

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for your rating. We hope you enjoyed your stay.

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay as always
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Thank you for your review Joseph.I am glad you enjoyed your stay with us.

6/10 Okay

Alex

Traveled with family
The hotel is a bit worn out, especially the rooms. When I showed up for breakfast 20 minutes before closing half of the items were not available and I had to ask the young lady working there to bring out more eggs, Canadian bacon, milk and yogurt because there was none.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Thank you for taking the time to write this review. I am sorry if your stay was not completely satisfactory, I hope you can give us another opportunity in the future.

10/10 Excellent

Romina, Centennial

Traveled with partner
Liked: Cleanliness, staff & service
It was outdated but clean and quiet. The price is affordable and perfect for a quick gateway
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Thank you for your review Romina. I am glad you enjoyed your stay with us.Please visit us again in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for the price.
Stayed 4 nights in Feb 2024
Response from Esmeralda on Feb 20, 2024
Thank you so much for taking the time to provide positive feedback.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Thank you so much for your rating Fernando, I hope you enjoyed your stay with us. Please come visit us again in the future.

10/10 Excellent

Nicole

Traveled with partner
Liked: Property conditions & facilities
Good breakfast and I appreciate that they use paper products instead of styrofoam
Stayed 1 night in Feb 2024
Response from Esmeralda on Feb 11, 2024
Hi Nicole,Thank you so much for taking the time to provide positive feedback.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place. Rooms are well decorated. Beds are comfortable. Good pillows. Easy check in and out. Breakfast was good.
Stayed 1 night in Feb 2024
Response from Esmeralda on Feb 11, 2024
Hi Christopher, Thank you so much for taking the time to provide positive feedback.

2/10 Terrible

Steve

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy, dirty, awful breakfast
Stayed 3 nights in Feb 2024
Response from Esmeralda on Feb 11, 2024
Hi Steve, We hope to get a second chance to make it right for you.I will share your comments with the team so that we can improve service. I hope you will consider staying with us again and we will exceed your expectations.

4/10 Poor

Ken

Disliked: Property conditions & facilities
No hot water in the room. Staff didnt seem to care. Incidental refund never showed up.
Response from Esmeralda on Feb 11, 2024
Hi Ken, I did reach out the day of and spoke to you about the inconvenience that we did not expect to happen.Please reach out to us if there's something else missing.Have a nice day.Warm Regards,

10/10 Excellent

Ching, Fremont

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay.
Stayed 1 night in Jan 2024
Response from Esmeralda on Feb 11, 2024
Hi Ching, Thankyou for your feedback! We were happy to have you!Warm regards,

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 14, 2024
Thank you so much for your rating Brad, I hope you can come visit us again in the future.

10/10 Excellent

Bawanthi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 14, 2024
Thank you so much for your rating Bawanthi, Please visit us again in the future.

10/10 Excellent

Reid

Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Thank you for your rating, I hope you can visit us again in the future.

8/10 Good

Lilija

Stayed 3 nights in Jan 2024
Response from General Manager on Jan 21, 2024
Thank you so much for your rating, I hope you enjoyed your stay.

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Thank you so much for your review, I hope you enjoyed your stay with us.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Thank you so much for your review, I hope you enjoyed your stay with us.

6/10 Okay

Georgianna

Traveled with pets
Liked: Staff & service
There was dog poop all over the place outside, really need to make people pick up after their dogs. My towels were dirty with stains and there was other people’s hair on them so that was really gross. Otherwise, the rest of the place was alright. Not a fancy hotel so you get what you pay for but could have been cleaner.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Thank you so much for your feedback Georgianna, we have definitely taken note of it and will address accordingly. I hope you can give us another opportunity in the future.

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 12, 2024
Thank you for your rating Damon, I hope you enjoyed your stay with us. Please visit us again in the future.

4/10 Poor

Tara

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Great location, staff was friendly, but the rooms aren’t clean. We had to be moved rooms because there was no remote, the bedside lamp didn’t even have an outlet to plug into, there was trash & previous people’s belongings behind/under the bed/night tables. If the rooms were actually cleaned, it wouldn’t be a bad place to stay.
Response from Esmeralda on Jan 7, 2024
Hi Tara We hope to get a second chance to make it right for you.I will share your comments with the team so that we can improve service. I hope you will consider staying with us again and we will exceed your expectations.Have a nice day

10/10 Excellent

Giovanni

Stayed 1 night in Dec 2023
Response from Esmeralda on Jan 7, 2024
Thankyou for staying with us !We appreciate your review!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Feb 14, 2024
Thank you so much for your rating Christine, I hope you enjoyed your stay with us.

8/10 Good

Katie

Stayed 1 night in Dec 2023
Response from General Manager on Jan 21, 2024
Thank you for your review, I hope you enjoyed your stay with us.

6/10 Okay

Caitlin

Stayed 2 nights in Oct 2023
Response from General Manager on Feb 14, 2024
Thank you for your rating Caitlin, I hope you enjoyed your stay with us.

10/10 Excellent

Levente

Stayed 5 nights in Oct 2023
Response from General Manager on Dec 30, 2023
Thank you so much for your rating, I hope you enjoyed your stay.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front dest was prompt and very curtious, the room was clean and everything was in working order.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 30, 2023
Thank you so much for your review Daniel. I am glad to know you enjoyed your stay with us, I hope you can visit us again in the future.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, we use it whenever we are in Golden
Stayed 1 night in Dec 2023
Response from General Manager on Dec 30, 2023
Thank you so much for your review Peter, please visit us again in the future. :-)

10/10 Excellent

Jason

Stayed 2 nights in Dec 2023
Response from General Manager on Dec 10, 2023
Thank you so much for your rating Jason. I hope you enjoyed your stay with us.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean.
Stayed 1 night in Dec 2023
Response from Esmeralda on Dec 9, 2023
Thankyou for sharing your experience with us ! We hope to see you soon!

6/10 Okay

Brittney

Traveled with family and small children
We have stayed at other hotels in this area previously so I thought it would be about the same. It’s clearly an older hotel that they have fixed up and is updated for the most part. My main concern was that I didn’t feel safe and if I was alone I wouldn’t have stayed there.
Stayed 1 night in Nov 2023
Response from Esmeralda on Nov 28, 2023
Hi there, thank you for taking the time to share your experience with us. I'm sorry you did not have a great experience at our hotel.We hope you can give us a second chance and we can make it up for you.

10/10 Excellent

Jon T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 25, 2023
Thank you so much for your rating Jon. I hope you enjoyed your stay with us. Please come visit us again in the future. :-)

8/10 Good

Erin

Stayed 1 night in Nov 2023
Response from Esmeralda on Dec 9, 2023
Thankyou for your review!We hope to see you again !

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Nov 2023
Response from General Manager on Nov 17, 2023
Thank you so much for your review, I hope you enjoyed you stay with us. We will see you next time. :-)

4/10 Poor

Courtney

Stayed 3 nights in Nov 2023
Response from General Manager on Nov 17, 2023
Thank you for your rating, I hope you enjoyed your stay with us.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pure awesomeness
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 17, 2023
I appreciate your review Monique. I am glad you enjoy your stay with us every time. We will see you next time. :-)

6/10 Okay

Rachel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and the breakfast was better than most hotel breakfasts. The rest of the hotel was terrible. There was no noise insulation in the rooms and you could hear EVERYTHING from your neighbors and hall. The rooms were recently “remodeled” but the sink was hooked up to the wrong pipe and a sewer smell wafted out of it, out of the 2 outlets by the bed, one didn’t work at all and the other (which was behind one of the beds ) didn’t have a face plate and the actual socket was broken, and they had a lamp plugged into the broken socket!! So back to staff being good, I told the front desk and they did have maintenance come, and they replaced the broken socket, but the one that did not work but “looked” fine was not repaired. In the bag, the exhaust vent looked like it had never been cleaned, and they had two towel hooks on the wall instead of a rack, and the hooks were over the tp and in the far corner (really weird placements).
Response from General Manager on Nov 12, 2023
Thank you for your review.

2/10 Terrible

Kaitlyn

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from General Manager on Nov 12, 2023
Thank you for your rating.

10/10 Excellent

Ajahnique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 10, 2023
Thank you so much for your rating, I hope you enjoyed your stay with us.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 10, 2023
Thank you for your rating. I hope you enjoyed your stay with us.Please come visit us again in the future.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was fabulous! Everything was comfortable and relaxing. I do wish there was a bit more variety for breakfast.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 7, 2023
Thank you for taking the time to write this review. I am glad to know you enjoyed your stay with us.

10/10 Excellent

Mark, Grand Junction

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 7, 2023
Thank you so much for your review, I hope you enjoyed your stay with us.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 7, 2023
Thank you for your rating, I hope you enjoyed your stay with us. Please come visit us again soon.

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 7, 2023
Thank you so much for your rating, I hope you enjoyed your stay with us.

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities, room comfort
The only thing wrong was there was some nasty garbage left in a drawer from a previous occupant so the room was obviously not cleaned properly. I was given a discount of $20 fir that incident though.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 10, 2023
Thank you for your review. I apologize for the garbage left in your room, I hope you can give us another opportunity in the future.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 7, 2023
Thank you for your review, I hope you enjoyed your stay with us.

10/10 Excellent

Monique

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property! The rooms are always clean and smelling awesome! It’d be convenient to have a microwave in the rooms. Remember we actually eat at nights and evenings lol. Other than that, top tier!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 10, 2023
Thank you so much for your review Monique, I am glad to know you enjoy our hotel. We will see you next time.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, mall right across the street. Pretty mu ch everything you need - target, groceries, Chipotle, many, many others right next to, or across the street.
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 3, 2023
Hi John,Thank you so much for your review. I am glad to know our property was convenient for your traveling needs. Please visit us again in the future. :-)

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property for three nights in late September/early October 2023. The location was perfect for me considering the areas I would be exploring. The room was exceptional and comfortable, and the bathroom clean and well-maintained. The breakfast was outstanding each morning and the access to the freeway was convenient but not hazardous. I really enjoyed my stay at this hotel property. I would give it my highest recommendation!
Stayed 3 nights in Sep 2023
Response from General Manager on Nov 3, 2023
Than you so much for your review Christopher. I am thrilled to know our hotel was convenient for your traveling needs and you enjoyed your stay with us. I hope you can visit us again in the future. :-)

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emergency accommodation needed
We were doing a complete home renovation and needed accommodations while the bathrooms were being done. It served the purpose for the month that we needed. The listing said there was a lounge. That part was not accurate. Was probably the only disappointment of the stay
Stayed 2 nights in Aug 2023
Response from General Manager on Nov 2, 2023
Thank you for your review Robert, I hope everything went well with the renovation at your house. I hope you can visit us again in the future.

10/10 Excellent

Thomas

Traveled with group
Liked: Amenities
The beds are really comfy.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 2, 2023
Thank you so much for your review Thomas, I am glad you enjoyed our beds :-). I hope you can visit us again in the future.