Despite the price, I expected more.
Posted Jan 10, 2017
Checked in, and was told that the hot tub wasn't working. This was disappointing, as it's one of my deal breakers for booking a hotel on a snowboard trip. I requested a better rate, as the main reason I booked my room was for something that wasn't available. I was given no discount, but was given the offer to call another hotel and book something else. This was over New Years weekend, and they knew full well that the whole town was sold out. It felt like the hotel staff member was doing the absolute minimum possible thing to resolve this issue... just wanted to cover herself. Overall, I'd say she was somewhat rude about the whole thing, and it started my stay off on the wrong foot. Once checked in, the room was slightly poorer than I expected for a two star motel. Everything in the room was severely dated. The TV was a Zenith straight out of the 80's and had a super high pitched sound coming from it, so we couldn't use it. The bedding looks like it's from the 70's or 80's too. Not sure how old the bed was, but it was okay, if not pretty firm. The pillows were garbage. I would have been much happier in this bed if I used my own sleeping bag and pillow on it. The bathroom fan sounded like a helicopter, and there was mold on the bathtub caulking. Otherwise the place was pretty clean. The walls were quite thin, and for our first night, we had some ridiculous neighbours who drunkenly played with the door jam at 4AM. Not the motel's fault there, but the walls were thin.
Comment from Hotel Management
Jan 16, 2017 by front desk., Hotel Management
Jesse. I am sorry you were not satified with your stay. Unfortunatley the hot tub has been closed due to a water pipe that burst which also broke the boiler that heats the hot tub. The staff did try to get someone to come and fix it but being it was during the holiday no one was available until the New Year.