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Reviews of Winston Lodge

4 out of 5
Winston Lodge
1593 Cache Close, Golden, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 168 out of 322 reviews" "
Rating 8 - Good. 90 out of 322 reviews" "
Rating 6 - Okay. 40 out of 322 reviews" "
Rating 4 - Poor. 16 out of 322 reviews" "
Rating 2 - Terrible. 8 out of 322 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kurt, Kelowna

Stayed 2 nights in Aug 2023

10/10 Excellent

Andreea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property! Richard was an amazing host and the lodge itself is rustic and beautiful. Can’t wait to stay again!
Stayed 2 nights in Aug 2023

6/10 Okay

Mark

Disliked: Staff & service, property conditions & facilities
Listing made it look like a true condo with living room and fireplace. What it is is a hotel-like room with 2 queen beds, common area living room and fireplace downstairs. There was a fridge in the room but only microwave was a small one downstairs in the common area. Good mattresses. Wi-fi never worked. Good location. Hot tub out back looked like it hadn’t been used since winter.
Stayed 3 nights in Jul 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

8/10 Good

Randy

Stayed 2 nights in Jul 2023

10/10 Excellent

Craig

Stayed 2 nights in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome July long weekend
Can’t say enough good things about Winston Lodge and the management. It’s only a block from kicking horse resort, where there are restaurants and a gondola to take for viewpoints, hiking and biking. But so much quieter than staying at the resort. The check in and out was a snap, the parking ample and it was incredibly private but with management readily available and aimed to make the stay as comfortable as possible. Our room had a lovely balcony on the edge of the forest with a creek that soothed us to sleep. The skylight made us feel like we were falling asleep under the stars and the bedding was like sleeping on a cloud. Our room also had a huge bathroom, was super clean and a fridge in the room in a bureau that was big enough to house all of our needs for a few days. We also had Netflix to watch to unwind at the end of the day. So many extra touches like music playing in the common area so that we felt at home when we returned from outings. We will definitely be back!
Front view
Common area
Lots of brochures for area
Beautiful view from patio
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 7, 2023
We are so happy that you enjoyed your long weekend with us here at Winston Lodge and taking the time to provide us with your feedback on your stay, as it always helps us push to improve the guest experience! We hope to see you again in the future!Kindest regards,TomWinston Lodge

6/10 Okay

garnett

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed had no box spring and the mattress felt uneven. The area where your head goes felt lower than the rest of the bed.
Stayed 2 nights in Jun 2023
Response from Tom. C on Jun 27, 2023
Hey Garnett,We apologize you didn't find the bed very comfortable. Had you brought it up during your stay we would have happily found you a room with a different bed style. This specific bed is a platform style bed which requires no box spring and are checked during assembly to ensure the beds are precisely level prior to guests using them. We appreciate you taking the time to provide us feedback!Kindest regards,Winston Lodge Team

8/10 Good

jordan

Stayed 2 nights in Jun 2023

10/10 Excellent

Frank, North Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice lodge atmosphere.
Stayed 2 nights in Jun 2023
Response from Tom. C on Jun 16, 2023
We're glad you guys had a great time! Thank you for the kind review and hope to see you guys out here again in the future!

8/10 Good

Cody

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Incredible views from our room of the mountain tops across the valley, beautiful building and common areas. Very quiet and relaxing. We loved it! The only small room for improvement was the bed was a bit too soft!
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great view, comfortable room
Stayed 2 nights in Jul 2022

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome spot, quiet and romantic, we had a nice view of the valley from our balcony.
Stayed 2 nights in Jun 2022

10/10 Excellent

Shane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very reasonable priced lodge right up on Kicking Horse. Rooms are rustic and have balconies to relax on. Have stayed before and will definitely come back
Stayed 3 nights in Jul 2022

6/10 Okay

Lina

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

Jeremy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Beware of renting here as the restaurant is not always open and food options are limited. We were not informed of the restaurant closures until a couple days before our stay. Expedia has no way of requesting a refund that I can find and I will avoid booking with Expedia again because they take no responsibility for the misleading information. No one was at reception the first day we arrived, so we started off our holiday scrambling to find food options. The lodge itself is charming but basic. There is a good ski storage area and the location is good.
Stayed 2 nights in Mar 2022

10/10 Excellent

David

Traveled with partner
The rooms were quaint and quite sizable. The Bistro was truly too drawer.
Stayed 1 night in Feb 2022

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Reservations on Feb 3, 2022
Hi Kevin, Thanks for your response! We are so happy to see that you were happy with your stay here with us, we hope to host you again in the future!

10/10 Excellent

Reshelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Reservations on Feb 3, 2022
Hi Reshelle, Thanks for your review! We are pleased to see that you were happy with your stay with us. We hope to host you again in the future.

8/10 Good

Reshelle

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Reservations on Feb 3, 2022
Hi Reshelle, Thanks for your review! We are pleased to see that you were happy with your stay here with us, we hope to host you again in the future!

10/10 Excellent

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Winston Lodge last winter and returned because I loved it so much. It is cozy, close to the gondola, has an amazing on site restaurant/bar and a lovely common area. Feels like a traditional Canadian log cabin.
Stayed 1 night in Dec 2021
Response from Reservations on Feb 3, 2022
Hi Lindsay, Thank you so much for taking your time to leave us a positive review! We are so pleased to see that you were happy with your stay with us. We hope to host you again in the future!

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and comfortable common area with several seating areas for individual families, and lots of boardgames. Excellent wifi service and they accommodated the limited breakfast options on hill by providing plates & cutlery as well as microwave for guests to warm up their own breakfasts. Rooms are spacious with luxurious beds and jacuzzi tub, perfect for a soak then a nap after skiing.
Stayed 2 nights in Dec 2021
Response from Reservations on Feb 3, 2022
Hi Ellen, Thank you so much for taking your time to leave us a positive review! We are so pleased to see that you were happy with your stay here with us. We hope to host you again in the future!

10/10 Excellent

Lyle, Kelowna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice little lodge away from the crowds of the resort, yet walking distance for morning coffee. This place is easily suited to skiers and outdoor enthusiasts with a large room to dry your boots and equipment. Nice large rooms with comfortable beds and an excellent bistro for happy hour and dinner.
Stayed 2 nights in Dec 2021
Response from Reservations on Feb 3, 2022
Hi Lyle, Thank you for taking your time to leave us a positive review! We are so pleased to see that you were happy with your stay here with us, we hope to host you again in the future!

10/10 Excellent

Philippe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close to the ski hill. Cozy and quiet.
Stayed 2 nights in Dec 2021
Response from Reservations on Feb 3, 2022
Hi Phillippe, Thanks so much for taking your time to leave us a positive review, we are so pleased to see that you were happy with your stay with us! We hope to host you again in the future.

6/10 Okay

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Lodge is great however we picked the wrong time of year to stay there. Everything on the mountain had closed the weekend before so we had to drive to Golden for meals which is a long way away. It would be a great place for a ski holiday. It would have been nice to know about the closure before hand.
Stayed 2 nights in Sep 2021

10/10 Excellent

Md Abdullh Al

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm and quiet. Nice view. Good reception. Friendly
Stayed 1 night in Sep 2021
Response from Reservations on Sep 22, 2021
Thank you for taking your time to leave us a positive review! We are so pleased to see that you enjoyed your time here. We hope to host you again in the future! Cheers,

10/10 Excellent

Donovan

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The room was serene.
Stayed 1 night in Sep 2021
Response from Reservations on Sep 20, 2021
Thank you for taking your time to leave us a review! We are so pleased to see that you enjoyed your stay here with us. We hope to host you again in the future! Cheers,

10/10 Excellent

Shanna

Stayed 1 night in Sep 2021

10/10 Excellent

John Ervin

Traveled with partner
Liked: Staff & service, property conditions & facilities
Winston Lodge is tucked away in a skill hill area of Golden. We were greeted by the lovely staff and were amazed by the rustic interiors. The room were massive and provided us such relaxing cottage vibes. The bathroom is large enough to have a relaxing bath. Everything was clean and in order. I really cannot get over the views. I'm sure it's amazing around here during their peak winter season. Make sure to also visit downtown Golden and check out some cafes and restaurants. Definitely recommend this place!
Stayed 1 night in Sep 2021
Response from heather on Sep 20, 2021
Thank you for taking your time to leave us a positive review!

10/10 Excellent

Winifred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely ski lodge and although we are out of season we can see how wonderful it will be in the winter. Very comfortable room. Amazing bathroom. There is a restaurant in winter open but not at the moment. Very pleasant stay.
Stayed 1 night in Sep 2021
Response from Reservations on Sep 22, 2021
Thank you for taking your time to leave us a positive review! We are so pleased to see that you enjoyed your stay here with us. After a crazy year we are looking forward to having our pub open for the upcoming winter and summer seasons. We hope to be able to host you again in the future! Cheers,

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful lodge in a beautiful location. Cancellation policy is not so great.
Stayed 3 nights in Sep 2021
Response from Reservations on Sep 22, 2021
Thank you for taking your time to leave us a positive review! Please note that we do advertise our cancellation policy online, we typically require 7 days notice to receive a full refund, or we can refund based on if we can re-sell the room. Unfortunately, as you were already checked-in and trying to cancel with less than 24 hours notice for room release we could not guarantee that the room would re-sell. We hope to see you again in the future! Cheers,

10/10 Excellent

Amanda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have stayed at Winston Lodge. Beautiful property, rooms are clean and spacious, comfortable beds too. Staff has always been really friendly. Wish I had more reasons to go to Golden so I could stay here more often.
Stayed 1 night in Sep 2021
Response from Reservations on Sep 27, 2021
Hi Amanda, Thank you for taking the time to leave us a positive review, we are so pleased to see that you enjoyed your stays with us! We hope to host you again this upcoming winter season! All the best,

8/10 Good

Norman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cannot beat the views, and the rooms/lodge was nice. Our room was very small but nice.
Stayed 2 nights in Aug 2021
Response from Reservations on Sep 9, 2021
Thank you for taking your time to leave us a positive review! We are so pleased to see that you were happy with your stay with us, we hope to see you again in the future! All the best,

10/10 Excellent

Fiona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overnight stay.
Stayed 1 night in Aug 2021
Response from Reservations on Sep 27, 2021
Thank you for taking time to leave us a positive review! We are so pleased to see that you were happy with your stay here at the Winston Lodge! Cheers,

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good. Just a quick over night. Nice large room. Friendly staff
Stayed 1 night in Sep 2021
Response from Reservations on Sep 9, 2021
Thank you for taking your time to leave us a positive review, we are so pleased to see that you were happy with your stay with us. We hope to host you again in the future!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. Has a lovely mountain chalet vibe with really unique and spacious rooms. It is a short drive from Golden itself but makes for some stunning views. Its also walking distance to the ski slope and various restaurants. We'll stay here again.
Stayed 1 night in Sep 2021
Response from Reservations on Sep 27, 2021
Hi Michael, Thank you for taking your time to leave us a positive review! We are so pleased to see you were happy with your stay, we can't wait to host you again! Cheers,

10/10 Excellent

Hans, Ajax

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the mountains and close to the gondola , what more could you ask for
Stayed 2 nights in Aug 2021
Response from Reservations on Sep 9, 2021
Thank you for taking your time to leave us a positive review! We are so pleased to see that you were happy with your stay with us. We hope to see you again in the future! All the best,

10/10 Excellent

Randal, Sault Ste. Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Lodge, clean, comfortable bed
Stayed 1 night in Aug 2021
Response from Reservations on Sep 9, 2021
Hi Randal, Thank you for taking your time to leave us a positive review! We are so pleased to see that you were happy with your stay here with us. We hope to see you again in the future! All the best,

8/10 Good

Elmar, Delta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Late check in was easy and the lodge was a good place to overnight in Golden!
Stayed 1 night in Aug 2021
Response from Reservations on Aug 24, 2021
We are so happy you were able to enjoy your stay here with us and that our late check-in process was a smooth process! Thank you for taking your time to leave us a positive review, we hope to host you again in the future! Cheers!

10/10 Excellent

Shane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Winston lodge was a nice rustic accommodation. Very cozy. I would definitely recommend this place (and will stay there again)
Stayed 2 nights in Aug 2021
Response from Reservations on Aug 23, 2021
Hi Shane, Thank you for taking your time to leave us a positive review! We are so pleased to see that you were happy with your stay here. We hope to see you again soon! Cheers!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Clean rooms with jacuzzi tub and balcony. To be fair it was end of COVID and during forest fires so there was not a lot open for the season. Short walk to only open close restaurant at base of ski hills. Golden a drive back down mountainside. I’m sure there is a lot to do there. People lovely and helpful.
Stayed 1 night in Aug 2021
Response from Reservations on Aug 23, 2021
Thank you so much for taking your time to leave us a positive review! We are so happy to see you enjoyed your stay here with us. Covid has not been easy on Kicking Horse Mountain Resort and the surrounding businesses but things are in a positive direction and we are all hoping to get back to normal operations soon! We hope to host you again in the future! Cheers,

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
We stayed here with our two kids on an overnight stop. I imagine this place is lovely for couples on a ski trip. For a family traveling with small children this wasn’t the best stay. The balconies aren’t enclosed- My very fast toddler got onto the balcony and went under the divider as I was heading out to grab him. The opening at the bottom isn’t exactly adult sized and getting him back was a challenge. There is no onsite restaurant so be prepared to leave for breakfast. The tubs are jetted and super deep, with a ledge at the back, making washing small kids a challenge. Also not all windows in the bathroom have a covering and are visible from the outside, not great when having a shower. There was no table and chairs to eat at in the room, you need to use the common areas. I didn’t see a staff member at all during our stay- the key was left on the desk and no one was around for checkout. I don’t think we’d return.
Stayed 1 night in Aug 2021
Response from Reservations on Aug 23, 2021
Thank you for taking your time to leave us a review. We will be discussing the comments and criticisms you have brought up with our team in order to better serve our future guests. Please note we are operating on extremely short staff, our front desk hours are 8:00am - 8:00pm and our front desk staff is also responsible for all house keeping throughout those hours. Any late check-ins are asked to contact the lodge prior to arrival so we are able to discuss our late check-in process and the guests are not surprised by the express check-in envelope left at the front desk. Additionally, there is an onsite manager at all times and they can be easily contacted at the front desk if they are busy adhering to other lodge needs at the time.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet. It's too bad the restaurant wasn't open but covid has not helped the situation.
Stayed 1 night in Aug 2021
Response from Reservations on Aug 23, 2021
Thank you for taking your time to leave us a review. We are pleased to see that you were satisfied with your stay. The entire town of Golden is extremely short staffed this season but we do hope to be able to re-open the onsite restaurant for the upcoming winter season. We hope to host you again! Cheers,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge and rooms were great! The only thing I didn’t like was that the rooms are not air conditioned.
Stayed 1 night in Aug 2021
Response from Reservations on Aug 23, 2021
Thank you for taking your time to leave us a review! We are pleased to see that you were satisfied with your stay here with us. We hope to be able to host you again in the future! Cheers,

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My 3 year old was projectile vomiting and having terrible diarrhea. We called to cancel the hotel and drive straight home to preserve the hotel. They still charged us full price. Next time I will be stopping and washing all the puke and poop off my daughter's car seat in their bath tub.
Stayed 1 night in Aug 2021
Response from Reservations on Aug 19, 2021
Thank you for taking your time to leave us a review. We're sorry to see you weren't happy with us but please note, our front desk attendant spoke with you and arranged for a late check-in the day you were supposed to arrive, the room was all ready for you and your family. You left a voicemail hours later, after our front desk was closed, informing us that you would not be coming. As we did not know this information the night of, we were not able to re-sell your room. You did not contact us regarding any sort of re-booking or refund which we would have been happy to sort out for you at the time. We're sorry that you felt leaving us an anonymous review would be an appropriate way to solve this problem rather than contacting us directly.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice boutique feel with well appointed and comfortable room. Unfortunately restaurant was not open which is due to staffing shortages. The staff we interacted with were excellent.
Stayed 4 nights in Aug 2021
Response from Reservations on Aug 23, 2021
Thank you for taking your time to leave us a positive review! We are pleased to see that you were satisfied with you stay here with us. We hope to be able to host you again in the future when the restaurant is open and you can enjoy the full experience of the Winston Lodge. Cheers,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable accommodations. During the summer, there isn’t a lot of activity at the ski hill so it was very quiet. The setting is beautiful. Would stay here again in a heartbeat.
Stayed 1 night in Jul 2021
Response from Reservations on Jul 31, 2021
Thank you for taking your time to leave us a positive review! We are so pleased to see that you were happy with your stay here at the Winston Lodge. We hope to see you again in the future!