Ratings based on 621 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

really nice hotel

Posted Aug 18, 2017
no comment just i can say that only your hotel is the best in all Malysia its good every thing is going great thank you and stay going ahead never back
5 out of 5
Recommended
for Everyone
by A verified traveler from Canberra, Australia

Top Central Hotel

Posted Aug 1, 2017
Pros: Location. Pleasant, attentive staff who went out of their way to make us feel welcome and special. Suite-style room.
Cons: Only negative is having to take lift up to Lobby on 39th floor before crossing to other lifts down to ground. Perhaps another chair for room desk.
Location: Towers -- Petronas Twin & KL (both must dos). Suria Mall, and attached Taman Park where the fountain show is spectacular, especially in evenings.
This was the most relaxing, well-organised hotel we have experienced. All staff were super-attentative, pleasant & helpful. The location could not have been better as it is positioned close to Petronas Twin Towers, Suria Mall, & KL Tower. The adjoining Taman Park provided much shade in a hot July, and the evening colourful fountains are spectacular. Breakfast Room vistas and food were superb. The accommodation was spacious, clean and well maintained. A tunnel to Suria/Petronas and covered walkways to other malls were pleasing respites from the sun.
2 out of 5
by A verified traveler from Singapore

Not friendly for smoking guests

Posted Jul 13, 2017
Pros: Rooms are spacious with large bath area and internet is hassle-free and fast.
Cons: Have the main reception at the ground floor like most hotels do and at least provide more spaces for people who smoke.
Location: Location is quite central within KL and walking distance to KLCC, Aquaria and a row of clubs and eateries at Jalan P.Ramlee
It's about the most awkward and inconvenient layout I've encountered. First, you'll have to take an elevator to the ground floor from the car park (which is not unusual) but then, you'll have to take another elevator all the way up to the top floor (39th) to check-in at the reception and after that, take a different elevator down to your room. Repeat this process in reverse each time you want to get to the ground floor or car park. Imagine doing this 10 times or more in a day just to light-up a cigarette (which by the way can only be done 60 meters away at the corner of the street)! There is only one smoking corner at level 2 but that access is only till 11pm. So if you're out late or wanted to head out for a smoke after 11pm, you'll have to really go out of your way to do it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel and great service

Posted Jul 9, 2017
I am very happy with everything the grand hayatt hotel and it's staff have offered. It will be my first choice for booking when travelling overseas.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location and facilities, wonderful staff

Posted Jun 8, 2017
Had a great time at the Hyatt, good base to explore the city from. Spent a lot of time at the hotel using their excellent facilities, pool, spa and gym. The food at the hotel restaurants was of a very high quality. The staff were just amazing, enthusiastic and efficient
3 out of 5
Recommended
for Everyone
by A verified traveler from HONG KONG

STUNNING VIEWS AND NICE STAFF

Posted May 19, 2017
FRONT DESK IS VERY HELPFUL, NICE VIEW FROM THE ROOM AND GREAT LOCATION
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 17, 2017 on Hotels
5 out of 5
by arjun

Super stay at Grand Hyatt, KL

Posted May 16, 2017 on Hotels
We stayed in Grand Hyatt KL, for 8 nights from May 7, 2017. The stay was extremely pleasant. The hotel staff including Concierge manager Mr. Mahdi went out of way to help us. The breakfast was excellent and we had great views of Petronas twin towers. The location is the central shopping place with all major malls at walking distance. Overall a super hotel at a super location in a super city.
5 out of 5
by Lloyd

Great hotel in convenient location.

Posted May 16, 2017 on Hotels
Great room with very nice contemporary design. Location is very convenient to walk to Bukit Bintang and KLCC areas. Very good breakfast varieties. Highly recommended.
5 out of 5
by Brendan

Hurray for Hyatt

Posted May 12, 2017 on Hotels
Hhotel personnel were fantastic. Enthusiastic and helpful. But the comfort of the bed was overwhelming!! Best bed we've ever slept on