Ratings based on 69 Verified Reviews

3.8 out of 5
93% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jul 24, 2017 on Hotels
Comment from Hotel Management
Jul 26, 2017
Dear Valued Guest, Thank you for selecting our Hotel as your holiday destination and for having taken your time to share your review about your stay with us. It is great to read that you had enjoyable stay. Our team strives to give the best services at all times and I will definitely share your comments with the team to motivate them to keep up the good work. Once again, thank you for choosing HARRIS Hotel Tebet Jakarta. We are pleased to welcome you back to our hotel in a near future. Friendly regards, Martha W Thomas Meyer Marketing Communication
3 out of 5
by A verified traveler

Posted Feb 26, 2017 on Hotels
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for selecting our hotel and sharing your experience about your stay with us. We were very happy to read that you enjoyed your stay with us. Once again, thank you for your review and we are pleased to welcome you back to our hotel in a near future. Friendly regards, Martha W Thomas Meyer Marketing Communication
5 out of 5
Recommended
for Everyone
by A verified traveler

Central, easy to get around

Posted Dec 27, 2016
Pros: food and staff
Cons: carpet and some other things are dated
Nice place, great breakfast, nice room, good value for money
Comment from Hotel Management
Dec 30, 2016 by Martha , Hotel Management
Dear Valued Guest, Thank you for your valuable feedback and time to write a comment of your experience with us. We sincerely apologize for the inconvenience caused during your stay and for our service that did not meet your expectations. Be assured that every point is taken seriously to help us improve our services. Once again, thank you for your feedback and for choosing HARRIS Hotel Tebet Jakarta. Friendly regards, Martha W Thomas Meyer Marketing Communication
2 out of 5
Recommended
for Everyone
by A verified traveler

They dont read my request, then they lied

Posted Dec 19, 2016
I booked a room for 1 person 2 nights and clearly mentioned king size bed and non-smoking room. But once i check-in, they said they have no more non-smoking room and it's twin size bed. Inkept asking if there might be other option but they kept saying no, until i'm about to call expedia for complaining. The staff walked to the office and finally come back with non-smoking king size bed's key for me......
Comment from Hotel Management
Dec 22, 2016 by Martha , Hotel Management
Dear Valued Guest, Thank you for your valuable feedback and time to write a comment of your experience with us. We sincerely apologize for the inconvenience caused during your stay and for our service that did not meet your expectations. Be assured that every point is taken seriously to help us improve our services. Once again, thank you for your feedback and for choosing HARRIS Hotel Tebet Jakarta. Friendly regards, Martha W Thomas Meyer Marketing Communication
4 out of 5
by A verified traveler

Posted Nov 26, 2016 on Hotels
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for sharing your review about your stay with us. We were happy to read that you enjoyed your stay with us. Our team strives to give the best services at all times and the recognition of the work by you is really valuable. Once again, thank you for your comments and we are looking forward to your next stay with us. Friendly regards, Martha W Thomas Meyer Marketing Communication
4 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Close to shopping mall

Posted Oct 29, 2016
Pros: Cleanliness and large rooms.
Cons: None
Location: As mentioned above, Kota Kasablanca shopping mall is a fantastic place to visit and it is only about 10 mins walk from the hotel.
Nice hotel close to Kasanblanca shopping mall. This huge mall is a great place for shopping and food. As for the hotel, the room is quite and value for money. Reasonably fast internet. Will stay here again if I am back to Jakarta again.
Comment from Hotel Management
Oct 31, 2016 by Marketing Communication , Hotel Management
Dear Valued Guest, Thank you for sharing your review about your stay with us. We were happy to read that you enjoyed your stay with us. Our team strives to give the best services at all times and the recognition of the work by you is really valuable. Once again, thank you for your comments and we are looking forward to your next stay with us. Friendly regards, Martha W Thomas Meyer Marketing Communication
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2016
I remembered that the restaurant was closed at around 10pm and I came to the restaurant trying to order the dessert and drink, the staff take the order politely and telling me that able to prepare the dessert for me even though the kitchen is closed. I am so touching . Great service and great staying experience.
Comment from Hotel Management
Oct 6, 2016 by Darisman, Hotel Management
Dear Chen ys, Thank you for sharing your review about your stay with us. We were happy to read that you enjoyed your stay with us. Our team strives to give the best services at all times and the recognition of the work by you is really valuable. Once again, thank you for your comments and we are looking forward to your next stay with us. Friendly regards, Darisman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Newport News, Virginia

Great Stay

Posted Sep 3, 2016
This was my first time visiting Indonesia. My stay at the Harris was a great experience. The staff was very tentative and friendly, the room was very accommodating and clean. The breakfast buffet had a large variety of food that was enjoyable. For my next visit I plan on staying there again, and it was very affordable.
Comment from Hotel Management
Oct 6, 2016 by Darisman, Hotel Management
Dear Thomas, Thank you for sharing your review about your stay with us. We were happy to read that you enjoyed your stay with us. Our team strives to give the best services at all times and the recognition of the work by you is really valuable. Once again, thank you for your comments and we are looking forward to your next stay with us. Friendly regards, Darisman General Manager
2 out of 5
by daniel from Aus

Poor value for money, nightmare cleaners and no e

Posted Aug 22, 2016 on Hotels
PROS: - Modern and aircon works well -Comfortable bed and pillows CONS: -located on a street with very bad traffic jams - Sheets were dirty with brown marks and blood on 2 separate days! -Cleaners stole my boxer shorts mistakenly as they were on my bed. No apology from them. -Most staff including reception speak no or very very little poor english -Very long checkin time, no acknowledgement and nonsmiling unfriendly staff -Safe had flat batteries which risked my valuables being locked in -Cleaning failed to refresh shampoo soap etc every day and did it first day out of 8 day stay! -Cleaners knock on door 8am to ask for laundry even with do not disturb sign - reception ignored my requests and calls to fix problems mentioned above as id tell them and they said ok. then 2 day later problems still not fixed -freezer section in fridge failing and did not freeze ice cubes to use for drinks -drinks and food in hotel bar incredibly overpriced and happy hour only covered cheap beer not cocktails -Internet was too slow to stream videos or music. VERY SLOW. -Carpark extortion so hotel charges you 5000k every time your taxi or ride enters just to pick you up. What a joke!
Comment from Hotel Management
Oct 6, 2016 by General Manager, Hotel Management
Dear Mr. Daniel , Thank you for your constructive feedback about your stay with us. I would like to apologize for the inconvenient situation during your stay. We are sorry that our standards of service have not been up to expectation. We appreciated the time you spent to explain your disappointment with our services. We have noted your comments and will review with our team. We will work on improving our services by providing more training and controlling in order to meet our Guest's expectations. Once again, please accept our sincere apologies for the inconvenience caused and thank you for choosing HARRIS Tebet Jakarta. Best regards, Darisman General Manager
4 out of 5
by Johny from Singapore

Business Trip

Posted Jul 30, 2016 on Hotels
Nice hotel to stay for short business trip
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Dear Johny , Thank you for sharing your review about your stay with us. We were happy to read that you enjoyed your stay with us. Our team strives to give the best services at all times and the recognition of the work by you is really valuable. Once again, thank you for your comments and we are looking forward to your next stay with us. Friendly regards, Darisman General Manager