Ratings based on 185 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Excellent Hotel!

Posted Aug 10, 2017
Very nice hotel, excellent service especially from Mr. Janter Rukmanto (Restaurant Supervisor) who made sure that we were not bored with the the breakfast, since we stayed there for 9 nights.
Comment from Hotel Management
Aug 11, 2017 by Vikas Malik - Hotel Manager, Hotel Management
Dear Yeye, I am delighted to hear that our services had met your expectation and you were enjoying your time at our hotel. Your positive feedback will be relayed to Janter immediately to continue motivates him better in delivering exceptional experiences. I hope we can welcome you back soon at the property and I will ensure that everything will be just as memorable. Warmest Regards, Vikas Malik Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

A hotel with the LOT

Posted Aug 5, 2017
Pros: Mostly I liked the genuine friendliness of the staff. And once you are in you like to stay and enjoy all the amenities and facilities provided.
Cons: A hair dresser saloon will be good and useful to have.
Location: Location of the hotel is in the CBD, close to a good mall. But not much you can do in Jakarta.
Recently I stayed for ten nights in a Governor Suite which entitles you entry to the Executive lounge. I am a frequent traveller and experienced many hotels in so many countries, but I have to say that the staff of this hotel are remarkable. I have not seen any member of the staff without an attractive smile. They are very friendly and are ready to help in any way the can. My room was large and serviced daily and the amenities are very good. The location is good in the middle of the CBD and close to shopping malls and many other facilities. I liked the free shuttle vehicle which is designed to take you to many nearby locations in style. Jakarta is a nice an clean city but traffic is unbelievable, it took us for example more than 90 minutes to travel from Grand Indonesia shopping mall to the hotel. A distance barely 10 km. The executive lounge is especially inviting, and the nightly drinks and food is more than satisfactory. We enjoyed visiting the lounge and having Lattes and pastries. Security at the hotel is constant, and you feel safe and no worries. We have really enjoyed our stay. Thanks to all the staff.
Comment from Hotel Management
Aug 9, 2017 by Vikas Malik, Hotel Management
Dear Nassim, Thank you for taking time in sharing a review with us. With a mission to provide superior customer services, I am glad to hear that we had met your expectation and you were enjoying your stay at JW Marriott Jakarta. Your positive comment will be shared with the entire team to continue motivates them in doing better. The team also would love to host you again and I will ensure that everything will be just as memorable. Thank you for staying with JW Marriott Jakarta and I hope to welcome you back at the property. Warmest Regards, Vikas Malik Hotel Manager
5 out of 5
by TAE EUN

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Aug 10, 2017
Thank you for your feedback! We appreciate it and we will be looking forward to welcome you back. Warmest Regards, Vikas Malik Hotel Manager
5 out of 5
by A verified traveler

Lovely JW Marriott

Posted Jun 15, 2017 on Hotels
All is great.Nothing bad.
Comment from Hotel Management
Aug 9, 2017
Thank you for sharing a review with us and I am delighted to hear that we have met your expectation. We will be looking forward to your future reservation with JW Marriott Jakarta
5 out of 5
by Ong

Unexpected surprise

Posted Jun 10, 2017 on Hotels
Service was impeccable even though I couldn't retrieve Marriott rewards membership status or not yet linked to SPG. Hotel is in need of a makeover though. Spa was amazingly good!
Comment from Hotel Management
Aug 9, 2017
Dear Ong, Thank you for staying with JW Marriott Jakarta. I am delighted to hear that our services had met your expectation and you were enjoying the Spa facility at our property. I am also glad to inform you that we will be undergoing soft-renovations in the overall area of the hotel soon. I will be looking forward to welcome you back at the property. Warmest Regards, Vikas Malik Hotel Manager
5 out of 5
by A verified traveler

Posted May 24, 2017 on Hotels
Fantastic
5 out of 5
by Joel

Jakartan hospitality

Posted May 23, 2017 on Hotels
Service quality makes this hotel stand out for me - staying on the executive floor at least, everyone quickly knew my name. Rooms are solid and comfortable with good beds and large bathrooms. There are three different malls and some good restaurants within walking distance. Kuningan is overall a good location within Jakarta.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Posted May 19, 2017
Wonderful staff and excellent location. The hotel is within walking distance to good restaurants and shopping. The security is first class.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Posted May 12, 2017
Comfortable and professional in all aspects. A typical Marrriott
4 out of 5
Recommended
for Everyone
by A verified traveler from LAHORE

EXCELLENT SERVICE AT A TOP HOTEL

Posted May 7, 2017 on Orbitz
Pros: THE CLUB LOUNGE FACILITIES/REFRESHMENTS/SERVICE EXCELLENT THE BREAKFAST DELICIOUS/ EXTENSIVE AND SPA FANTASTIC/MALE JACUZZI SO HOT! BOY MASSAGE BES
Cons: ROOMS AT CLUB LEVEL RATHER SMALL BUT BATHROOMS LOVELY. POOL WAS WORST FEATURE. VERY COLD AND TUCKED AWAY ON THE SIDE OF THE HOTEL WITH LIMITED SEATING
Location: LOCATION OK AND SECURE. LOTTE CLOSE BY AS ANTIQUE MARKET. TRAFFIC APPALLING SO ACCESSING OLD TOWN VERY LENGTHY AS WITH OTHER ATTRACTIONS .BIG MALLS TO
FROM OUR ARRIVAL UNTIL OUR DEPARTURE, THE SERVICE WAS MEMORABLE. HOTEL IS SMART AND SPACIOUS. SECURITY AND CONCIERGE IMPRESSIVE. WE WERE CONFUSED BY BOOKING AS WE HAD EXPECTED A TRIPLE ROOM WITH APPROPRIATE BEDS BUT WERE INITIALLLY GIVEN JUST A KING BED ON THE CLUB FLOOR. WE WERE THEN MOVED TO A TWIN ROOM WITH ADEQUATE BED SIZES ALTHOUGH THE BEDS COMFORT WAS DIVINE! WE EXPECTED A TRIPLE TO MEAN 3 HAVING DAILY BREAKFAST AND CLUB ROOM ACCESS BUT HAD TO PAY EXTRA FOR THESE FACILITIES FOR OUR DAUGHTER.