Ratings based on 103 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Great place, value for money.

Posted Jul 25, 2017
Stayed for 3 nights recently 21-24 July. I arrived earlier than the checkin time but my room was available so Vinda the Operations Manager checked me in and she was very gracious and truly a warm reception at check-in. Very comfortable and spacious room. Everything worked. Toiletries and amenities always stocked up when requested. Staff at reception, housekeeping, gym, security, room service were great and polite. Always smiling. My room came with breakfast. The choices were good enough for me but a suggestion would be vary the offerings for some variety. I used the gym and pool. Perhaps the steam room temperature can be looked at. It didnt seem to be working well during my stay. Overall a wonderful stay and I will choose to stay again on my next trip to Jakarta.
Comment from Hotel Management
Jul 27, 2017 by Shashank, Hotel Management
Dear Tiek, We thank you for sharing this wonderful feedback with us and our fellow travelers over based on the recent Marriott experience you had in our hotel. Your words of appreciation towards our room, breakfast experience and team of associates especially Vinda and Guest Service particularly caught my attention and I sincerely thank you for your feedback. Your feedback is integral part of our operations and will ensure that we work harder on the variety at the breakfast and also I will look into the steam room temperature regulation to ensure that it is maintained all the time at the highest standards. We at the property are delighted to hear your feedback and encourages us to keep hosting our guests to similar memorable experiences in the future. We look forward to seeing you again on your next visit to the city. Warm regards, Shashank Sinha General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

Best place to stay in Jakarta.

Posted Jul 24, 2017
Pros: Location, facility and service.
Cons: I found this hotel flawless.
Location: This hotel is located in the center of jakarta and close to shopping and restaurants.
I recently visited Jakarta with my family. We randomly selected Marriott Executive Apartments in Mayflower , Jakarta. This turned out to be an excellent choice for us. Staff is very friendly and courteous and have great knowledge of the area and also fluent in English language. Breakfast was very good with excellent food choices and plenty of fruits and different kinds of breads. We loved this place and this is very convenient for shopping and plenty of great restaurants around the hotel.
Comment from Hotel Management
Jul 24, 2017 by Shashank , Hotel Management
Dear Mojo, We are extremely happy to hear back from you and we are happy that you cared to review us based on the recent experience you had in the hotel. Your kind words towards the spacious room, location and the services we could provide during your stay delights us and encourages us to keep providing our guests with such memorable experiences in the future. We look forward to seeing you soon on your next visit to the hotel only to delight you with an experience to cherish from. Warm regards, Shashank Sinha General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, UK

Business Trip To Jakarta - A Great Hotel

Posted Jun 14, 2017
Pros: I loved the room, breakfast, general food quality, gym, pool and excellent staff. 100%
Cons: The steam room needs looking at :-)
Location: Location excellent for central Jakarta. But I was on business so not looking for tourist activity.
The hotel lived up to the Marriott Exec Suite reputation. Well situated for all central destinations. Staff perfect in all respects. Breakfast was fantastic and catered for my vegan needs (but everything there to satisfy the carnivores amongst us). Rooms clean with ample amenities and to top it all a great gym and swimming pool. I recommend anybody going to Jakarta whether on business or for pleasure, Marriott Executive Apartments Mayflower is a truly excellent choice for accommodation.
Comment from Hotel Management
Jun 15, 2017 by Shashank, Hotel Management
Dear Nick, We are happy to hear from you based on your recent visit to Mayflower Jakarta, Marriott Executive Apartments. Your kind words towards our team of associates and the services we could offer is much appreciated. At Mayflower Jakarta Marriott Executive Apartments we thrive to provide our guests a seamless kind of service on their each visit and we are happy that you shared your experience along with the recommendation on the rates for laundry. I am glad that your dietary requirements were covered during your stay and we sincerely value your feedback and will look into the steam room and ensure it is at the highest international standards. We look forward to seeing you soon on your next visit to the hotel only to delight you with an experience to cherish from. Warm regards, Shashank Sinha General Manager
4 out of 5
by A verified traveler

Nice hotel

Posted Apr 24, 2017
The location is not so good and it was not known to most of taxi drivers
Comment from Hotel Management
Apr 25, 2017 by Shashank, Hotel Management
Dear Guest, Thank you for taking out time to post your review, I was glad to read that you liked the hotel however did not find location convenient as well as many taxi drivers are not aware of the hotel. I will have small briefing presentation with biggest taxi company in Jakarta coming week to address this concern. I sincerely hope that we will get another opportunity to welcome you to our property in future. Regards, Shashank Sinha General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Houston, Texas

Nice Hotel & excellent staff. Close to everything

Posted Feb 28, 2017
Pros: Location and staff
Wonderful staff and great location. The gym was well equiped and the gym staff were the best!!
Comment from Hotel Management
Mar 3, 2017 by Shashank, Hotel Management
Dear Daniel, Thank you very much for recently staying at the Mayflower Jakarta, Marriott Executive Apartments and for taking the time to send us your encouraging feedback. We are pleased that you have shared such a constructive review and comments of your visit. It is rewarding for me to be able to share your scores with my team and for them to know their efforts helped enhance your stay with us and live up to your expectations. We will continue our efforts in making it consistent and then strive to do more for all our guests. We are pleased that you chose the Mayflower Jakarta, Marriott Executive Apartments for your visit and hope you will allow us to be of service to you again in the near future. Please feel free to contact us, should you need any assistance. Regards, Shashank General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Comfy and Enjoyable Stay

Posted Jan 20, 2017
Pros: Very clean and comfortable.
Location: Shopping
We had a great stay at Mayflower. The staff was very friendly and helpful. The room was nice, roomy and comfy. It felt you are at your own home. The room was also very clean and all the amenities was there. The housekeeping was great too and they made sure everything in the room is in top shape and clean, and all the amenities is stock. The hotel is situated in a very great location and everything was easy to reach. Overall, we will come back to here in the future.
Comment from Hotel Management
Jan 20, 2017 by Shashank, Hotel Management
Dear Willy, Awesome review! Thank you for sharing your pleasant experience at the Mayflower Jakarta, Marriott Executive Apartments. I am glad that you loved the spacious room and our central location in heart of business district of Sudirman. Further our number one asset is our team of associates who come to work each day with a smile on their face and come to take great care of all our guests. They are genuine in everything they do and I know they get a real buzz when reading such feedback. Our housekeepers work very hard to keep the resort in tip top shape every day. I'm pleased you were satisfied with our standards of cleanliness. I'm also happy that our team of associates took such great care of you and had crafted a memorable experience during your visit. We can't wait to welcoming you back to our property on your next visit to Jakarta. Until then, take good care! Regards, Shashank
5 out of 5
by Christine

Posted Jan 9, 2017 on Hotels
Overall - Satisfied, except the AirCon in the livingroom & junior room that didn't work properly (not cool enough)
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Christine, Thank you for choosing us on your recent visit to Jakarta. It gives immense satisfaction to us when we receive such a satisfactory note of our guest stay. I am sorry to hear about the air conditioning concern which you highlighted on your feedback, please accept our apologies for inconvenience. I will again recheck the room that you stayed in to confirm that it does not occur again. We sincerely look forward of welcoming you to our property soon. Regards, Shashank
5 out of 5
by Widjoyo

Posted Jan 7, 2017 on Hotels
We like the room size (~85m2) and also the room come with kitchen, washing machine, water dispenser, microwave, so it really felt that we stay in apartment. And if you come to Jakarta for business purpose, you can't be wrong to choose this location. One issue though, the swimming pool is close till Q1 2017.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Dear Pak Widjoyo, Thank you for choosing us during your recent visit to Jakarta and posting such a positive feedback of your stay. Our central location in heart of business district of Sudirman and spacious room along with best personalized service is our three main pillar of success which all our valued guest loves to have when they choose to stay with us, I am glad that we delivered to your expectations on all three fronts. We are renovating our swimming pool which is easily the biggest in the city to elevate our guest experience and you would see a lot better experience when next time you are here with us. I and Team sincerely look forward of welcoming you back soon and would like to extend another memorable experience for you. Regards, Shashank
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2016
It was a good stay overall. One tiny feedback is the variety of breakfast buffet is subpar compare to other Marriott hotels.
Comment from Hotel Management
Dec 21, 2016 by Shashank, Hotel Management
Dear Guest, Thank you for such a positive feedback regarding your experience at the Mayflower Jakarta, Marriott Executive Apartments. We strive to provide guests with the best of services and I am pleased to know that you enjoyed your time with us. I am sorry to hear about the offerings of breakfast which I am continuously refining it with my Head Chef, I am sure on your next visit you will see considerable amount of improvement in our offerings and taste. I look forward to welcoming you to extend a memorable breakfast experience at the Mayflower Jakarta, Marriott Executive Apartments during your return visit! Warm Regards, Shashank General Manager
4 out of 5
by A verified traveler

Posted Dec 18, 2016 on Hotels
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for sharing such a positive review about the Mayflower Jakarta, Marriott Executive Apartments. I am pleased to know that your stay at our hotel was up to your satisfaction. We pride ourselves on our city center location, in heart of business district of Sudirman and in the hub of shopping and entertainment options that the city has to offer. Our team strives to deliver exceptional service standards to discerning guests such as yourself and I am glad that you have acknowledged their efforts on this platform. I look forward to welcoming you back for another memorable experience at the Mayflower Jakarta, Marriott Executive Apartments! Warm Regards, Shashank