Ratings based on 932 Verified Reviews

4.0 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Close to city Centre and Pavillion

Posted Dec 9, 2017
Great place to stay as it is close to everything.
Comment from Hotel Management
Dec 11, 2017 by Azlina Kassim/ Guest Experience Manager , Hotel Management
Dear Hilda, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location. We look forward to see you again in near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient location

Posted Dec 9, 2017
Very conveniently located in Bukit Bintang, walking distance to all major shopping malls in the area. Room was fairly large, has just been refurbished. Everything was beautiful. Stayed in the twin bed rooms, while the bed was comfy I found it a tad low and I’m not a tall person. Found a cockroach in the room on the first night and that’s the reason I give 4/5 for cleanliness. Overall it was a good stay and I’d stay there again.
Comment from Hotel Management
Dec 11, 2017 by Azlina Kassim/ Guest Experience Manager , Hotel Management
Dear guest, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services especially our excellent newly refurbished room. In regards of the cockroach, we have inform our pest control and it has been solved accordingly.
3 out of 5
by A verified traveler from Singapore

Posted Dec 1, 2017
A decent hotel if you don't need to interact with the staff that much.
Comment from Hotel Management
Dec 6, 2017 by Azlina Kassim/ Guest Experience Manager , Hotel Management
Dear Jackie, Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Comfortable Stay

Posted Nov 26, 2017
Pros: The room - simple, spacious and recently refurbished though the bathroom is small in comparison.
Location: Jalan Alor for its hawker style food is a ten minute walk away, and shopping at Lot 10 and Pavilion malls are five to ten minutes by foot.
The rooms were nicely and recently refurbished, and represented value for money for the price paid. I stayed for two nights as a stopover from a trip to Langkawi, for KL's famous street food. There are many other hotels in the Bukit Bintang area but the Melia is located in a less busy area adjacent to the Berjaya Times Square so that it's not buzzing the moment you step foot out of the hotel.
Comment from Hotel Management
Nov 30, 2017 by Azlina Kassim/ Guest Experience Manager , Hotel Management
Dear Mimi, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Awesome hotel in middle of town with good price

Posted Nov 23, 2017
Pros: Competitive price, big room, close to malls and transport
Cons: Rooms can be fitted with carpet. The breakfast buffet is just average.
Location: Just beside Berjaya Times Square, with several Starbucks and 24-hour convenience stores within a 1 minute walk.
Stayed 2 nights here for business reason, and was pleasantly surprised with how clean and big the room is. Compared with nearby hotels, this is definitely a steal!
Comment from Hotel Management
Nov 27, 2017 by Azlina Kassim/ Guest Experience Manager , Hotel Management
Dear Robert, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Easy Access to Mono-Rail & Upscale Feel at Reasona

Posted Nov 12, 2017
Pros: Location & Upscale feel. Gym had good dumbbell selection. The pool looked inviting, but I did not have a chance to use it.
The hotel had a very upscale feel, even though the price was reasonable. I chose this location based on reviews, but also because of close proximity to the IMBI station. I wanted to be near shopping, restaurants and bars, but also have easy access to KL Sentral station and the KLIA Express train to the airport as well as the ETS train to Ipoh. This hotel is great because the IMBI Mono-Rail station is 200 feet from the hotel front door. The walk-way between the station and the Mono-Rail is covered, which was a plus since it was raining hard when I arrived.
Comment from Hotel Management
Nov 13, 2017 by Azlina Kassim/ Guest Experience Manager , Hotel Management
Dear Lester, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and facilities. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tauranga, NZ

Great hotel

Posted Oct 24, 2017
Pros: The discount provided by the gift shop in the lobby and the variety made for easy gift shopping on the final day. The new pool room/bar was also nice.
Cons: The street noise situated in some front facing rooms can be a bit loud some nights I would suggest booking a room away from the street.
Location: This hotel is right opposite KL's largest mall and it is right in the heart of the shopping district. We had a pleasant stay and would recommend Mila
Mila was a fantastic hotel to stay at, the staff was professional and helpful. The room was very nice and larger than expected.
Comment from Hotel Management
Oct 30, 2017 by Azlina Kassim/ Guest Experience Manager , Hotel Management
Dear Chad, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to all local amenities

Posted Sep 30, 2017
We really enjoyed our stay in KL the hotel was central location to all the local malls etc. Opposite the hotel was the time square mall which had everything from food, shopping, cinema and a theme park etc.
Comment from Hotel Management
Oct 9, 2017 by Azlina Kassim/ Guest Experience Manager , Hotel Management
Dear Guest, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.
4 out of 5
by Swee How

Posted Sep 12, 2017 on Hotels
Comment from Hotel Management
Sep 14, 2017
Dear guest, Thank you for your rating. We much appreciate to welcome you back in near future. Azlina Kassim/ Guest Experience Manager
4 out of 5
by Jane

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Sep 14, 2017
Dear guest, Thank you for your rating. We much appreciate to welcome you back in near future. Azlina Kassim/ Guest Experience Manager