Ratings based on 1,936 Verified Reviews

4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from muscat

Great location all what you need !

Posted Sep 8, 2017
The hotel is located perfectly in the area you need to be while in KL, hub on and off station just across the street many malls around within a walking distance , hotel is clean rooms are ok size wise , food good and what makes it great that they are within the discovery group .
Comment from Hotel Management
Sep 9, 2017 by Guy Charles Owen, General Manager, Hotel Management
Dear hotel business, Thank you for your positive feedback! I am glad you have enjoyed the stay with us. I look forward to welcoming you back with more memorable hotel experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from perth

Great hotel. Very centralise.

Posted Sep 8, 2017
Great week at the hotel. The check in was quick. The services was great and easy. The room we had was very quiet. Would definitely be back.
Comment from Hotel Management
Sep 9, 2017 by Guy Charles Owen, General Manager, Hotel Management
Dear rom, We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience!
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent location

Posted Sep 6, 2017
Pros: I like the location, hotel staff were nice.
The hotel was nice. The room was smaller than I thought it would be but I had everything I needed. One thing I didn't like was that there was no fitted sheet on the bed, just used a flat sheet folded in. However, during the night it comes out and the next day it wasn't tucked back in by housekeeping which was a little annoying. I thought for such a nice hotel, fitted sheets would be easy to have.
Comment from Hotel Management
Sep 9, 2017 by Guy Charles Owen, General Manager, Hotel Management
Dear Guest, We appreciate your valuable feedback as they provide us an opportunity to target areas of concern and make improvements. I hope to welcome you back for a better hotel experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Our return to Parkroyal, Kuala Lumpur

Posted Aug 20, 2017
This would be about our 8th stay at the Parkroyal and as always very happy with our stay. Usually stay here on our way home from Europe. Our highlight is going to the very large pool and just chilling out. We book a premium room which is very spacious with a super large king bedm. The staff are always very friendly and helpful. The hotel is in a great location close to large shopping centres and good eating spots. I hghly recommend this hotel when visiting Kuala Lumpur
Comment from Hotel Management
Aug 24, 2017 by Leong Ming Chung, Director of Operations, Hotel Management
Dear Loz, Thank you for sharing your experiences here! I am delighted to learn that you have enjoyed your stay and that we have exceeded your expectations. We love making our guests happy!
4 out of 5
Recommended
for Everyone
by A verified traveler from Nelson NZ

Central location for first time visitors to KL

Posted Aug 15, 2017
Get a taxi from KL airport to the Park Royal ( cheaper than express train for two people get a budget taxi, more than adequate) and you have landed in a great location to get to know K L , if you can choose an excetutive suite which gives you great benefits - free laundry( 3 pieces ) afternoon tea , evening drinks and nibbles ( enough not to need an evening meal). A close location to numerous eateries and high end shopping malls ( which are no cheaper than anywhere else in the world), monorail near by to connect to transport system. Hotel is looking a bit dated but great service and room are cleaned daily.
Comment from Hotel Management
Aug 18, 2017 by Leong Ming Chung, Director of Operations, Hotel Management
Dear Wayne, We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your visit in Kuala Lumpur. Please join us again for another memorable hotel experience!
5 out of 5
Recommended
for Everyone
by A verified traveler from Beirut, Lebanon

Close to everything

Posted Aug 13, 2017
Pros: Convenient
Cons: Cheaper hotel food or better food variety at hotel cafe.
Location: Shopping n eating. Sushi halal n indoor n air conditions food court at reasonable price.
Close to Mc D n arabic restaurant n groceries. Get souvenir n food. Middle of town. Easy to get Uber. Walk around n enjoy bistro cafe.
Comment from Hotel Management
Aug 15, 2017 by Leong Ming Chung, Director of Operations, Hotel Management
Dear Sami, Thank you for your great review! I am happy that we have exceeded your expectations during your stay with us. My team and I certainly look forward to welcoming you back.
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice transport to all areas. Good to have a shopp

Posted Aug 8, 2017
Very good for night out and shopping. But some tax drivers and shopkeppers cheating the money.
Comment from Hotel Management
Aug 11, 2017 by Leong Ming Chung, Director of Operations, Hotel Management
Dear Park, Thank you for taking time to share your feedback. We hope to welcome you back soon for a better experience!
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Close to the shopping malls

Posted Aug 3, 2017
The location of the hotel is within walking distance to the major malls.
Comment from Hotel Management
Aug 9, 2017 by Leong Ming Chung, Director of Operations, Hotel Management
Dear Ridzwan, Thank you for taking time to share your review of our hotel. We are glad that you enjoyed the convenience of our unique locale. Please join us again for another memorable hotel experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from perth

Spacoius

Posted Jul 25, 2017
We had an orchids club room that was quiet super spacious and quiet. Room was very clean and modern
Comment from Hotel Management
Jul 30, 2017 by Leong Ming Chung, Director of Operations, Hotel Management
Dear Caroline, We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your visit in Kuala Lumpur. Please join us again for another memorable hotel experience!
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Awesome hotel, near to shopping places

Posted Jul 25, 2017
Pros: Everything.
Cons: Nothing I can think of.
Location: Walkable distance to various shopping places like Berjaya Times Square, Sungei Wang, Pavilion, Lot 10 & more!
This is our 2nd time staying at this hotel - love the location, the room & the service is awesome. Opt out the breakfast so can't say much for that. However, there's alot of eating places around the hotel which made it easier for us. Would definitely come back!
Comment from Hotel Management
Jul 30, 2017 by Leong Ming Chung, Director of Operations, Hotel Management
Dear Zizi, We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your visit in Kuala Lumpur. Please join us again for another memorable hotel experience!