Family Executive King | Pool | Outdoor pool, sun loungers

Reviews of Shangri-La Kuala Lumpur

5 out of 5
Shangri-La Kuala Lumpur
11 Jalan Sultan Ismail, Kuala Lumpur

Reviews

9.2

Wonderful

Rating 10 - Excellent. 696 out of 1002 reviews" "
Rating 8 - Good. 223 out of 1002 reviews" "
Rating 6 - Okay. 49 out of 1002 reviews" "
Rating 4 - Poor. 18 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

GUIDO

Liked: Cleanliness, staff & service, property conditions & facilities
Shangri-La always familiar and cosy, good service and staff
Stayed 3 nights in Mar 2024

8/10 Good

Cecilia

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Hello The room was not very clean.
Stayed 3 nights in Feb 2024

8/10 Good

Brenda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We wanted to stay at a shangri la because we liked our stay in Taiwan and this was more centered. I love that it’s very kid friendly but the Rooms are a bit dated. It is walkable to many popular attractions but it’s very hot in Malaysia. The hotel does provide shuttles but it’s not frequent. Our family enjoyed the pool and the kids club
Stayed 1 night in Mar 2024

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What makes this hotel for me is the staff attention to all their customers. Being able to communicate via WhatsApp and the Shangri-La circle app is very convenient and with their quick response is amazing. I have stayed in this hotel now for 10 days over the past 14 (out of town for 4 days). Would not think of staying anywhere else! Great management and staff.
Stayed 4 nights in Feb 2024

10/10 Excellent

Chen Vui

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Shang KL. The lobby is grand unlike sim of the newer 5star hotels. Their amenities and staff are equivalent to a 6star hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Alice

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staffs. Dinner buffet is excellent !
Stayed 1 night in Feb 2024

10/10 Excellent

Fatema

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Mariana on Feb 18, 2024
Thank you for your positive feedback and the awesome review about our service. We're so pleased to hear that you're enjoying our service so much! We hope to see you again soon.

8/10 Good

Shoji

Liked: Cleanliness, staff & service, property conditions & facilities
A bit of old fashioned hotel A no remarkable breakfast line up but around par
Stayed 1 night in Feb 2024

10/10 Excellent

Deanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, knowledgeable and efficient!
Stayed 4 nights in Feb 2024

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room could be updated a bit some areas of the carpet and the woodwork can be updated
Stayed 2 nights in Feb 2024

10/10 Excellent

john

Stayed 4 nights in Jan 2024

10/10 Excellent

Avrel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. However property does feel tired. Was here with 2 young children 2 and 5 years old.
Stayed 2 nights in Jan 2024

6/10 Okay

Mabelle

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was clean and overall good enough, but the hotel could definitley use an upgrade. Shower area is tight for an Executive room.
Stayed 3 nights in Jan 2024

10/10 Excellent

Skara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 9 nights in Jan 2024

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with the old world feel. We had an one bedroom room with access to the Horizon Club where you have our breakfast buffet, afternoon tea and evening drinks with various snacks and some hot food. You could park your rental car at hotel for free. The best way to tour Kuala Lumpur is a bus tour, about $26 for two. You may get off the bus any stop (places of interests) and get back to bus later, the tickets last two days.
Stayed 3 nights in Jan 2024

10/10 Excellent

Steven, Tustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very central to a lot of things. Easy to walk to towers and shopping. Only issue is make sure your booking is correct if traveling with young kids. As my booking there was an issue with and felt like they just wanted to upsell me the nxt room rather than helping with the issue.
Stayed 4 nights in Jan 2024

6/10 Okay

Simon

Stayed 6 nights in Dec 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service
I'm not sure if all rooms in the hotel are like mine. I'm suspect they are not, as they made several attempts to get me to pay to upgrade. My room was small, tired, and in need of a refresh. It isn't what I'd expect from a Shangri-la property.
Stayed 1 night in Jan 2024

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Ananya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely fantastic!!! Exquisite ambience and beautiful decor. The environment is very smooth and relaxing. The staff is extremely courteous, helpful and accommodating. The room was beautiful and very elegant and thoughtful in design. We did not make use of the restaurants but they looked great.The lounge was the best part for us, with great food and drinks all day, and a wonderful vocal artist and piano player in the evening. The hotel was a brief walk to the Petronas towers and very conveniently connected via monorail to the city centre. Overall, a most wonderful and excellent experience!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Nazrin

Stayed 9 nights in Dec 2023

10/10 Excellent

Jillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we have ever stayed in! What makes this hotel so great is undoubtedly the staff... they are first class! Always smiling and professional. The food was brilliant, the room was lovely... we just loved this hotel!
Stayed 3 nights in Dec 2023

10/10 Excellent

Zubin

Traveled with partner
Liked: Amenities
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Preslava

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
overall ok
In general property is ok. Stuff is trying to be friendly, but somehow useless at times. For example we extended our stay and they needed 40 minutes to sort it out without having any other guests waiting. I want to make a big point about the housekeeping who literally did not clean anything in our room apart from doing our bed and that’s for a period of 6 days. Leaving marks on desk not cleaned, leaving crisps on floor and on bed after my children have been eating, also not changing the bedsheets for 6 days…. The property overall is nice and good value for money, not amazing and a bit old, but for the money we pay it’s ok. One more thing that I want to point out to F&B MANAGER is that stuff in the lobby bar have no shoes their size to wear and barely managed to walk with oversized shoes 3-4 sizes above theirs. i felt very bad about the waitresses seeing this. i mean a hotel change with a well-recognised name such as Shangri-la voyld at least afford to dress their staff normally right?
Stayed 2 nights in Dec 2023

8/10 Good

Antonio Dennis

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Steven, Tustin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is a bit small. Old hotel but in good condition
Stayed 2 nights in Dec 2023

10/10 Excellent

Helen Suja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice space. Well located. Amazing staff. Will definitely return.
Stayed 5 nights in Dec 2023

10/10 Excellent

Monette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Short but sweet! Felt seen and my business appreciated by the staff/ personnel.
Stayed 1 night in Dec 2023

10/10 Excellent

Jing, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and good facilities.
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey-SL

Stayed 2 nights in Dec 2023

10/10 Excellent

Sharifah Naqibah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shout out to Ms Kiren for assisting us with the check-in and excellence service during our arrival. Knowing I have young children, she provided us with a family room option which was not available at the time I made the reservation. Did not regret upgrading our room. It's spacious. My toddler loves the tentage setup and the room space makes it easier to control the noise which my toddler makes while my baby is sleeping.
Stayed 3 nights in Dec 2023

8/10 Good

Douglas

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is a good value for the price

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely charming, efficient and helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nasima

Stayed 5 nights in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Wonderful stay, friendly and attentive staff and excellent breakfasts.
Stayed 3 nights in Nov 2023

10/10 Excellent

Chien wah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job
Very good it had been one of my favourite hotel past 30 years
Stayed 1 night in Nov 2023
Response from Anna on Dec 1, 2023
Dear Valued Guest, We are delighted that you enjoyed your stay and our services. We look forward to welcoming you to our hotel yet again!

8/10 Good

Yeng Ching

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Stayed 4 nights in Jun 2023

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Very comfortable bed, firm the way we like it. Great shower.
Stayed 2 nights in Nov 2023
Response from Anna on Nov 30, 2023
Thank you for your positive feedback and the awesome review about our service. We're so pleased to hear that you're enjoying our service so much! We hope to see you again soon.

10/10 Excellent

MANAV

Stayed 3 nights in Nov 2023

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Location on Monorail was useful and KLCC was walkable for LRT and Shopping
Stayed 5 nights in Nov 2023

10/10 Excellent

Sivananthan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

hank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, close to Petronas towers
Stayed 4 nights in Nov 2023

10/10 Excellent

Markus, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, large bathroom, comfortable sheets and TV offered a lot of options. Fantastic, walkable location to anything you need. The staff are friendly and go out of their way to engage and help you!
Stayed 4 nights in Nov 2023

10/10 Excellent

meb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel deserves nothing less then "excellent" reveiw. I am speechless !
Stayed 2 nights in Nov 2023

10/10 Excellent

Ezzat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Everything was great. Family room is perfect for kids. Kah Fai’s service was excellent during my stay. Breakfast spread is good too.
Stayed 3 nights in Nov 2023