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Reviews of Starpoints Hotel Kuala Lumpur

3 out of 5
Starpoints Hotel Kuala Lumpur
149 Jalan Masjid Jamek, 137, Kuala Lumpur, Federal Territory of Kuala Lumpur

Reviews

7.4

Good

Rating 10 - Excellent. 63 out of 322 reviews" "
Rating 8 - Good. 142 out of 322 reviews" "
Rating 6 - Okay. 85 out of 322 reviews" "
Rating 4 - Poor. 22 out of 322 reviews" "
Rating 2 - Terrible. 10 out of 322 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

shaik azahar

Traveled with group, Business traveler, Traveled with family
Stayed 1 night in Feb 2020
Response from SASTRY on Feb 19, 2020
Dear valued guest,thanks a lot for stay and liking our staff, service. Hope to see you soon again

4/10 Poor

riyaskhan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Condition is average and cleanliness is below level.
Stayed 1 night in Dec 2019
Response from Jagannadha sastry on Jan 6, 2020
Dear valued guest thanks for stay and review. sorry for inconvenience, assure to improve. Please visit us again. Tip: please book deluxe rooms for elegant, large size rooms

8/10 Good

haslina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from jagannadha sastry on Jan 6, 2020
Dear valued guest Haslina, thanks for stay and motivating review of 8 out of 10. See you soon again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So-so
Stayed 2 nights in Oct 2019
Response from Jagannadha Sastry on Dec 2, 2019
dear valued guest thanks for stay and rating us 8 out 10! Glad you liked hotel, staff, location & service, see you soon again!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely small room with bed bugs
Location was good but room was extremely small for two people and had bed bugs. We called housekeeping and they moved us to a slightly bigger room on the same night. Have travelled to KL a couple of times but this was the first time had a room infested with bed bugs. It was terrible feeling. Location was good for shopping Muslim products.
Stayed 3 nights in Sep 2019
Response from Sastry on Oct 8, 2019
Dear Valued guest, thanks for stay and review. We are very sorry for inconvenience and assure concrete steps to improve on pest control. We have implemented Steam treatment, currently floor by floor to ensure all rooms are pest free. Kindly return to stay, for good experience in future!

8/10 Good

Yam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & nice hotel
lot of eating place
Stayed 2 nights in Sep 2019
Response from Jagannadha sastry on Sep 17, 2019
Dear valued guest Yam, thanks so much for stay and review. Glad you liked location, food & hotel. See you soon again

8/10 Good

Yam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location at india area, as easy to find food
Stayed 1 night in Sep 2019

2/10 Terrible

KARA LYRICA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from SASTRY on Aug 23, 2019
Dear Valued guest, Kara Lyrica, thanks for stay and extremely sorry for not being able to impress you this time, we will work hard to improve and serve you best, next visit. We couldn't find your stay history with us, hope you stayed with different name booking

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
what i like most is located at the center of market, supermarket, and malls. No need to go far or need a ride. Just walk to reach them all. Hospitable staffs too.
Stayed 4 nights in Aug 2019
Response from Sastry on Aug 20, 2019
Dear valued guest thanks for stay and lovely review. glad you liked location & services, see you soon!

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Vary vary poor customer service and vary dirty hotel
Stayed 1 night in Jul 2019
Response from JAGANNADHA SASTRY on Aug 1, 2019
Dear Valued guest, thanks for stay and review. We are sorry you are unhappy, kindly contact hotel with few details of your stay to improve on service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Jagannadha Sastry on Jul 17, 2019
dear Valued guest, thanks for stay and wonderful review. do come back to experience our improved overall services

4/10 Poor

MOHAN KUMAR

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from sastry on Oct 1, 2019
Dear Valued guest, thanks for stay and rated us high with good review. See you soon again – SASTRY

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from sastry on Oct 1, 2019
Dear Valued guest, thanks for stay and rated us high with good review. See you soon again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from sastry on Oct 1, 2019
Dear Valued guest, thanks for stay and rated us high with good review. See you soon again

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from sastry on Oct 1, 2019
Dear Valued guest, thanks for stay and rated us high with good review. See you soon again

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2019
Response from sastry on Oct 1, 2019
Dear Valued guest, thanks for stay and rated us high with good review. See you soon again

4/10 Poor

Maimunah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay at room 1001. Room key always faulty
I stayed for 4 days 3 nights. Terrible room. Key to room default, cannot batch in to open the door. Everytime I wanted to enter the room, I have to call the maintenance or front office to open the room door for me. So inconvenient. I requested the hotel to give me extra keys, but the front office say no spare keys. I hv no privacy at all & very inconvenient. Dont stay at room no 1001.
Stayed 3 nights in Feb 2019
Response from sastry on Oct 1, 2019
Dear Valued guest, please accept our sincerer apologies for inconvenience. We have taken serious note of areas concerned and implementing immediately steps to improve standard. Keep visiting us

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience.
On 12 Januray 2019, we checked into Starpoint Hotel, Kuala Lumpur around 6.30pm. When we reached out room, we realized there was no water supply to the room. When we went to the reception to check, we came to know many others were affected as well. But they assured us that the water supply will be back soon. We soon left the hotel and came back to around 10pm. But yet there was no water supply till then. So we vacated the room and checked out. And we had to look for another room in the middle of the night. The receptionist promised a refund on 14 January 2019. But even after mutiple attempts to reach them, they refused to process the refund amount. This is the worst experience in a hotel I ever had before. Even worst, there was bed bugs in the mattress. Water is a basic necessity for anyone. A hotel which is not able to provide that, it deemed to unfit to run one. What is worse, is going back on their words after promising a refund. I feel overall very displeased with how the hotel staff handled the situation and this is the worst hotel stay for my family.
Stayed 1 night in Jan 2019
Response from sastry on Oct 1, 2019
Dear Valued guest, please accept our sincerer apologies for inconvenience. We have taken serious note of areas concerned and implementing immediately steps to improve standard. Keep visiting us

8/10 Good

Rahmath Ali

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2019
Response from sastry on Oct 1, 2019
Dear Valued guest, thanks for stay and rated us high with good review. See you soon again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay n friendly staff
Stayed 1 night in Jan 2019
Response from sastry on Oct 1, 2019
Dear Valued guest, thanks for stay and rated us high with good review. See you soon again

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from sastry on Oct 1, 2019
Dear Valued guest, thanks for stay and rated us high with good review. See you soon again

4/10 Poor

LEE, JOHOR BAHRU

Liked: Cleanliness
Disliked: Staff & service
not so good and the price is so high it is not hotel but the chargeas is like hotel
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
The staf - early check in without pymnt complementary for staf working at 24/12/18 we^ll bck again
Stayed 3 nights in Dec 2018
Response from sastry on Oct 1, 2019
Dear Valued guest, thanks for stay and rated us high with good review. See you soon again

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for shopping; near to train stations. Hotel shuttle was helpful. Food was excellent.
Stayed 2 nights in Dec 2018
Response from sastry on Oct 1, 2019
Dear Valued guest, thanks for stay and rated us high with good review. See you soon again

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018
Response from sastry on Oct 1, 2019
Dear Valued guest, thanks for stay and rated us high with good review. See you soon again

10/10 Excellent

Farah, Kuala lumpur

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and comfortable
Stayed 3 nights in Nov 2018
Response from sastry on Oct 1, 2019
Dear Valued guest, thanks for stay and rated us high with good review. See you soon again

8/10 Good

Verified traveler

Stayed 1 night in Oct 2018
Response from sastry on Oct 1, 2019
Dear Valued guest, thanks for stay and rated us high with good review. See you soon again

10/10 Excellent

Mohamed Sebli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The area is very convenient.
Stayed 2 nights in Nov 2018
Response from sastry on Oct 1, 2019
Dear Valued guest, thanks for stay and rated us high with good review. See you soon again

8/10 Good

Thomas, washington

Liked: Staff & service
Great people very respectful especially the naple
Enjoyed my stay always ready to help especially the clerks and men from naple will be back again soon oh and house keeper excellent thanks to all love this hotel and adjacent food store
Stayed 16 nights in Sep 2018
Response from sastry on Oct 1, 2019
Dear Valued guest, thanks for stay and rated us high with good review. See you soon again

6/10 Okay

lye mun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Sastry, RDM on Oct 16, 2018
Dear valued guest, thanks for stay and wonderful review. Glad you liked our product & services, hope to see you soon again

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2018
Response from Sastry, RDM on Oct 15, 2018
Dear valued guest thanks for stay and review. we will work hard to improve our score by you, next visit

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad condition of the room
Light doesn't work, toilet too small hard to breath, dirty carpet, television not working and too noisy..
Stayed 2 nights in Sep 2018
Response from Sastry, RDM on Oct 3, 2018
Dear Valued guest, so sorry for inconvenience, we have fixed issued you highlighted and wish to offer FREE dinner for 2 pax, next visit, give us chance again

8/10 Good

rosebuds, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Sastry, RDM on Oct 1, 2018
Dear Rosebuds, thanks for stay and good review. we will continue to impress you, see you soon again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Sastry, RDM on Sep 26, 2018
Dear valued guest thanks for stay and fantastic review, we are delighted to serve you and hope to see you soon again

10/10 Excellent

Zuraidah, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good stay. Right in the middle vof the city.
Stayed 2 nights in Sep 2018
Response from sastry, FOM on Sep 25, 2018
dear Zuraidah madam thanks for stay and great review, see you again soon

10/10 Excellent

Nadziah, Kuching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from sastry, RDM on Sep 20, 2018
Dear Guest Pn Nadziah, thanks for stay and comments, hope to see you soon again

8/10 Good

Remy syarmila

Good and valuable
Stayed 1 night in Sep 2018
Response from sastry, RDM on Sep 20, 2018
Dear Guest Ms Remy Syarmila, thanks for stay and comments, hope to see you soon again

8/10 Good

RAJA MOHAMAD SHAHRIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from sastry, RDM on Sep 20, 2018
Dear Valued guest Mr Raja Mohamad, thanks for stay and comments, hope to see you soon again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from SASTRY, RDM on Sep 7, 2018
dear valued guest, thanks a ton for stay and good review,hope to see you soon again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Jagannadha Sastry, RDM on Sep 2, 2018
Dear valued guest, thanks for feed back, we are happy you liked stay and service, keep visiting us

6/10 Okay

Verified traveler

Conveniently located near Masjid India
Ok for the price. Should have installed day curtain though
Stayed 3 nights in Aug 2018
Response from sastry, RDM on Sep 20, 2018
Dear Valued guest thanks for stay and comments, hope to see you soon again

10/10 Excellent

Magdalena

My parents and I stayed here 2 nights and overall no complaints. They organized a driver for us that gave us a great tour of the city for a rather good price. Would stay again.
Stayed 2 nights in Jul 2018
Response from Jagannadha sastry, RDM on Sep 2, 2018
Dear valued guest, thanks for feed back, we are happy you liked stay and service, keep visiting us

10/10 Excellent

Zarook, Yokohama Japan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018
Response from Jagannadha Sastry, RDM on Sep 2, 2018
Dear valued guest, thanks for feed back, we are happy you liked stay and service, keep visiting us

10/10 Excellent

Kichi, Tawau, Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel at the heart of the buisness center
Very convenient and best hotel location . Shopping verities of daily goods and clothings as well as foodstalls are located everyway.
Stayed 2 nights in Aug 2018
Response from sastry, FOM on Aug 10, 2018
Thanks valued guest, stay and 5 stars rating! see you soon again!

10/10 Excellent

Eima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from sastry, fom on Aug 10, 2018
Dear Valued guest Eima, thanks for stay and review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sangat suka dengan servis hotel ni . Nanti nak cek in lagi laa .
Stayed 2 nights in Jul 2018
Response from Sastry, RDM on Aug 3, 2018
Dear Guest, thanks for stay and wonderful 5 out 5 score! keep visiting us

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 2 nights in Jul 2018
Response from Sastry, RDM on Aug 3, 2018
Thanks a lot guest for such a nice review, see you soon again

8/10 Good

Sambas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from sastry, RDM on May 9, 2018
Dear Valued guest thanks for stay and review score 4 out of 5. see you soon again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
my stay was a bit dissappointed.my room was knocking by someone (introduce himself as a staff maintenance) at late nite around 11pm (if not mistaken) asking that we're complain our tv not functioning eventhough we're never make any complain.might be his go to the wrong room (i guest). overall my stay with my friend goods because of the location of the hotel.
Response from Sastry, RDM on May 9, 2018
Dear Valued guest, thanks for stay and liking service and location. So very sorry for inconvenience due to mistake by Engg staff, as other guest provided wrong room number by mistake. we shall be more cautious for your comfort next time. See you soon again

8/10 Good

ajaykumar, anand .Gujarat

Liked: Staff & service, property conditions & facilities
Shopping area near
Nice hotel .but bathrooms cleaning is avreg .staff is too good
Stayed 5 nights in Apr 2018
Response from sastry, FOM on Apr 19, 2018
dear valued guest thanks for stay and good comments on staff, will improve on bathroom cleanliness as suggested