Ratings based on 342 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Toilet needs a plumber to reseat it;

Posted Aug 13, 2017
Pros: Location; room was adequate
Cons: Breakfast, more warm items.
Location: Close to major highways; food places were nearby
breakfast was fine; we prefer a waffle machine in place of the pancake machine--too flat and tasteless. Would appreciate having warm muffins; also fresh fruit.
Comment from Hotel Management
Aug 18, 2017 by gm, Hotel Management
We appreciate your feedback. Thank you for choosing us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 13, 2017
Very clean, new and comfortable. Breakfast was good too!
Comment from Hotel Management
Aug 18, 2017 by gm, Hotel Management
Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Quick pit stop

Posted Aug 11, 2017
Stayed for one night as we passed onto Chicago. Hotel nice to look at upon our late arrival, inside condition pleasant, staff behind desk not in sight. After a few minutes, she finally popped out from around the wall. Service was okay. Room was clean, sleep was good, morning staff was good for breakfast, then upon check out as well. Overall, 4 out of 5.
Comment from Hotel Management
Aug 18, 2017 by gm, Hotel Management
Thank you for choosing us! We appreciate the feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Aug 9, 2017
Pros: The room was very clean and the bed comfortable .
We enjoyed our stay, the amenities were very nice. The hotel staff.very pleasant. The workout room clean and monitored. Breakfast good, hot pancake station not working but that was OK there was plenty of other variety of food available. Would definitely stay again.
Comment from Hotel Management
Aug 11, 2017 by gm, Hotel Management
Thank you for sharing your review from you recent stay with us. We are glad you chose us. We do apologize about the pancake machine.
5 out of 5
Recommended
for Everyone
by A verified traveler from Green Bay, WI

Great Stay

Posted Aug 1, 2017
Very nice hotel with excellent customer service from the staff. Quiet location with quick access to the highway. Highly recommend! Only critique I have is that they should stop kids from going in the pool area at 9p instead of 11p (adult swim 11p-1a). Not great as an adult when your trying to relax in the hot tub at 10p after a long day and 5 year olds are doing cannon balls into it next to you. All while mom and dad are allowing a pizza party for 8 screaming kids.
Comment from Hotel Management
Aug 4, 2017 by gm, Hotel Management
Thank you for staying Pat! We appreciate you choosing us and sharing your experience. Great feedback on the pool hours also.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manitoba

Great Hotel with Amazing Staff

Posted Jul 24, 2017
Pros: Amazing Staff, quiet and great location.
Location: Far enough from the heart of the city to be quiet but still close enough to be convenient.
I arrived earlier than I expected and I was accommodated with an early check in. My room was located closest to the lobby, next to the meeting room and across from the fitness area and laundry. It was still very quiet and I was able to get to sleep early and catch an early-morning flight. There was a variety of places to eat and easy access to the interstate to get back into the city. I can't say enough good things about the staff. They were so friendly, helpful and went above and beyond.
Comment from Hotel Management
Jul 28, 2017 by gm, Hotel Management
This is great to hear Courtney! Thank you for choosing us and for sharing your experience. Safe Travels!
2 out of 5
by A verified traveler from T

Paper thin walls and old non working bathrooms

Posted Jul 15, 2017
The foyer was nice and the outside looked great, but once we stepped into the elevator, you could tell this place was old. The elevator smelled like a nursing home. The room itself looked ok, but the air conditioning was sporratic at best. We had to call the front desk and ask if the neighbor could turn the tv down because it was blaring, which they did very quickly and nicely. But all night you could hear everything outside and everything throughout the inside of the hotel. I could hear the neighbor use his electric razor and sneeze (and also fart). The paper thin walls are not something you can cover and say it's a revamped hotel. Oddly, the blankets and sheets here were not comfy at all either. You could hear every time someone would move in their bed. Our bathroom needed an update as well. Not really aesthetically, but the bones of it. The fan couldn't pull any moisture and the tub was clogged so you were taking more of a bath than a shower. I normally will book any Holiday Inn Express because they are usually pretty comfy, but I won't come back to this one.
Comment from Hotel Management
Jul 21, 2017 by gm, Hotel Management
Thank you for your feedback. We would like to apologize for the poor experience during your stay with noise and tub issues. We have shared your comments with our team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Convenient location

Posted Jul 8, 2017
Pros: It was conveniently located to downtown. Breakfast is included.
Cons: The bed wasn't comfortable to me. The sofa bed sank and made a crunching noise when anyone sat on it.
The room was about what I have come to expect from a HIExpress Rooms are clean, staff is friendly, and breakfasts are included.
Comment from Hotel Management
Jul 10, 2017 by gm, Hotel Management
Thanks you for choosing us and sharing your experience. Hope to see you next time!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pinon Hills, CA

Nice Place!

Posted Jul 6, 2017
We loved our stay. The hotel is located in a quiet area and we had a good view - a pond with ducks - from our window.
Comment from Hotel Management
Jul 10, 2017 by gm, Hotel Management
Great to hear Nina! We appreciate the review. Thanks for staying!
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Very good experience hotel

Posted Jul 5, 2017
Pros: Modern look. Clean and comfortable.
Cons: More variety breakfast
Very new and well maintained. Room is very clean and smell good. Breakfast is good, and staff is very friendly, especially the staff at breakfast service on July 4th.
Comment from Hotel Management
Jul 7, 2017 by gm, Hotel Management
Thank you for your comments. We appreciate you staying with us!