Ratings based on 52 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Excellent

Posted Feb 7, 2017
Great hotel with wonderful staff and location . Five star service and amenities. Super !
Comment from Hotel Management
Feb 10, 2017 by Rino Vago - Hotel Manager, Hotel Management
Dear Guest, thank you for your excellent opinion; we are very happy that you had a great stay and we look forward to welcoming you again at Santa Margherita Palace. Best regards,
1 out of 5
by A verified traveler

TERRIBLE STAY – VERY BADLY MANAGED HOTEL

Posted Jan 31, 2017
I have travelled the world, not only on holiday but within my career. Unfortunately for Hotel Santa Margherita Palace, this is the first review I have left with negative comments. Here are a FEW points why I rate this hotel as a ZERO…. • Parking charged at €25 per night despite having paid €310 per night • Impossible to find a parking bay – very stressful after battling the city centre roads • Dirty bathroom towels • very rude and unprofessional staff with zero customer service skills • Mini bar prices are outrageously expensive • Cigarette dumps left in the bathroom • hard rock mattress • Worst check-in experience EVER • If you do voice a problem the hotel staff do not want to know. They have your money and do not care about any issues you experience • Stained bed sheets • Breakfast was below average. Very limited selection with, stale cakes & pastries, mouldy cheese and the meats looked like they had been left lying in the sun for weeks • No tea coffee making facility in the room • Cheap flimsy pillows • Poor air-conditioning • Intermittent wifi • Breakfast area is dark & dingy not inviting at all with dirty unhygienic tables I am sad to say there are no positive for the hotel or the staff! The only positive for us is that we only booked one night stay at this appalling hotel. I will most certainly NOT be retuning or recommend this hotel to anyone! Santa Margherita Ligure is a magnificent place and has the most beautiful hotels with a lot more to offer than Hotel Santa.
Comment from Hotel Management
Feb 2, 2017 by Rino Vago - Hotel Manager , Hotel Management
Dear Guest, I'm truly sorry to read your feedback. Could you kindly indicate the dates of your stay? I would like to check all the details and of course take measures about cleaning service, staff procedures and bahavious, breakfast ( which is normally a rich buffet with cold and hot drinks). We are focused on high quality service and always improve all of our services to make our guests' stay comfortable and, as much as possible, perfect. Looking forward to reading your reply, I remain at your disposal. Best regards, Mr Rino Vago, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2016
Nice looking hotel, close to everything. Breakfast rather basic and rooms a bit noisy on the downside.
Comment from Hotel Management
Dec 17, 2016 by Rino Vago - Hotel Manager, Hotel Management
Dear Guest, thank you for your kind opinion; we always appreciate our guests' feedback to improve our services and suit guests' requirements. We are very happy that you had a lovely stay and we look forward to welcoming you again at Santa Margherita Palace. Best regards, Rino Vago - Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Fantastic boutique hotel in a great location

Posted Sep 1, 2016
Pros: The location, the friendliness of the staff, the cleanliness of the rooms and the coffee was also very good.
Cons: Our room didn't have a proper shower due to the shape of the roof, but a shower hook on the wall would improve this. Also the parking was v expensive.
Location: The location is great for restaurants and accessing the beach, and very close to the train station.
We had a lovely stay at Santa Margherita Palace and the staff were incredibly friendly. Having fresh towels offered to us by a maid each evening, along with some sweets (!), was a nice touch. I would definitely recommend this hotel to anyone going to the Italian Riviera.
Comment from Hotel Management
Dec 13, 2016 by Rino Vago - Hotel Manager, Hotel Management
Dear Guest, thank you for your opinion; we always appreciate our guests' feedbacks to improve the service and suit alla the requirements. We are very happy that you had a lovelystay and we look forward to welcoming you again at Santa Margherita Palace. Best regards, Rino Vago - Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Moscow

Modern and very nice hotel

Posted Sep 1, 2016
Pros: everything
Great hotel, modern, stylish with renovated rooms. We got an upgradе to Junior Suite - the room was very nice. The location is great just a very short walk to the beach.
Comment from Hotel Management
Dec 17, 2016 by Rino Vago - Hotel Manager, Hotel Management
Dear Guest, thank you for your excellent opinion! We are very happy that you had a great stay and we look forward to welcoming you again at Santa Margherita Palace. Best regards, Rino Vago - Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Modern hotel

Posted Aug 29, 2016
Pros: The hotel was very clean and comfortable. Hotel staff were very helpful and knowledgeable in recommending restaurants for us.
Location: Hotel is on a side street and just a few minutes from the sea. Ferry port for boats to visit other areas nearby. plenty of restaurants, bars and shops
I booked this hotel,after reading many reviews and was not disappointed at all. The hotel was very clean. Room was very comfortable.
Comment from Hotel Management
Dec 13, 2016 by Rino Vago - Hotel Manager, Hotel Management
Dear Guest, thank you for your excellent opinion; we are very happy that you had a great stay and we look forward to welcoming you again at Santa Margherita Palace. Best regards, Rino Vago - Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Jerusalem Israel

A pleasant base

Posted Jun 13, 2016
Pros: The location, the staff and the comfortability.
Location: In a pleasant quiet small city, near to everything.
We made a to north Italian coast journey, and enjoyed the hotel as a base to several day trips.
Comment from Hotel Management
Jun 16, 2016 by Santa Margherita Palace, Hotel Management
Dear Guest, thanks for your kind comment about your stay with us, we are happy we have been to satisfy your expectations, and we hope to be able to welcome you back here in Santa Margherita for your next trip. Kind regards, Rino Vago Hotel Director
3 out of 5
Recommended
for Everyone
by A verified traveler from Delray Beach, FL

3 bedroom unit not in the main tower

Posted Nov 26, 2015
We booked the 3 bedroom suite since it was 7 of us and when we arrived at the hotel we were informed that the unit that we have chosen is not in the main building and it's in fact 800 meters away from the hotel which was very inconvenient for us since we had to park the car at the hotel. At the time of booking via expedia it was not clear or mentioned anything that these rooms are not in the main building. The building where our unit was, was very old and the elevators smelled so bad. The unit itself was very beautiful and clean and I guess the only disappointing thing was the fact that the unit was not in the hotel itself.
Comment from Hotel Management
Dec 21, 2016 by Rino Vago - Hotel Manager, Hotel Management
Dear Guest, thank you for your opinion. We always appreciate guests' feedback in order to improve our services. Apartments are well indicated to be in a different building, remaining in the center of the town, within walking distance from restaurants, shops and the promenande. Santa Margherita is a sea village with historical buildings all around. We are glad to read that you liked the modern style and the cleaning service of the apartment. We hope to see you soon again in the beautiful Italian Riviera. Best regards, Rino Vago - Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Lovely hotel, close to train station, town center

Posted Nov 13, 2015
Pros: Great location; lovely room; great breakfast buffet; friendly staff
Cons: Nothing
Location: A short walk to shops, restaurants, charter boats and the train station. Access to other sites along the coast very easy.
The hotel is lovely, quiet and centrally located. We enjoyed the abundant buffet breakfast, and the woman on the catering staff was absolutely lovely - had our cappuccino ready before we sat down, and even prepared a room service meal for us herself. The room was very pretty and well-appointed, as well as very comfortable. We were able to walk to sops and restaurants within a few minutes. Santa Margherita is a stunning town on the beach - close to Cinque Terre and other resort towns. We'd love to go back for a longer stay.
Comment from Hotel Management
Nov 30, 2015 by Rino Vago, Hotel Management
Dear Guest, thank you for your excellent opinion we are very happy that you had a great stay and we look forward to come back again at Santa Margherita Palace. Best regards from me and our Staff. Rino Vago Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Cheyenne, WY

modern hip hotel

Posted Sep 24, 2015
Nice, modern hotel close to restaurants and bars and just a short walk to the bay. Excellent breakfast included. Accommodating staff. Only drawback, and it is a small one , is some rooms do not have a shower.
Comment from Hotel Management
Nov 30, 2015 by Rino Vago, Hotel Management
Dear Gust, thank you for taking the time to describe your stay at our Hotel Santa Margherita Palace. It was a pleasure to read that you enjoyed the stay and you appreciated our good welcome. Our target is to make our guests happy and impressed with our service. Thank you again for your beautiful words. We look forward to welcoming you back soon! Best regards from Santa Margherita Ligure. Rino Vago Manager