Ratings based on 286 Verified Reviews

3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Meh

Posted Mar 14, 2017
Pros: Standard hotel.
Cons: Booking system.
Location: Nashville.
Hotel was decent. Fairly clean, ok breakfast. However, they charged me twice. I booked ONE room (through expedia) and upon checking in the receptionist told me I had two rooms waiting for me. I said this was not accurate as I had only booked one. Called Expedia and informed them and they verified with me that I only had booked one room. Told this to the front desk and the receptionist said he would have to verify with his manager. Fast forward 3 days and I look at my bank account and come to find out they had charged me another 300 dollars. Called the hotel and expedia and verified AGAIN that I had only booked one room. Ended up tying up my money and being a hassle on my end when it was clearly the hotel's fault with their booking system. After 2 more days I was finally refunded. Not offered any kind of comp or anything for the hassle. BE MINDFUL OF WHAT YOU ARE BEING CHARGED!
3 out of 5
by A verified traveler from Kansas City

Difficult to get in and out of, but ultimately ok

Posted Mar 10, 2017
Pros: The pillows were comfortable.
Cons: The noise level, curtains that actually close.
Location: There is a mall nearby filled with chain restaurants. That's about it. Nothing in walking distance.
This hotel has to be driven to through the gas station next door. I didn't realize it was the best hotel in the neighborhood... it's surrounded by scuzzy motels. My work colleagues told me it's a high-crime neighborhood. The room itself was ok, but the highway traffic outside was so loud it kept waking me up (and I live in an apartment so I'm used to hearing some noise), and the "light blocking curtains" only would have worked if they could actually close all the way. As close as they could go, there was still a 2-inch gap and the hotel's uplighting shone right into my room. When I visit Nashville again, I won't be staying here.
3 out of 5
by A verified traveler from indiana

Good location

Posted Feb 27, 2017
Good location is a plus. I wouldn't stay again however. The hotel was pretty outdated and had a bad odor.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with good location

Posted Feb 25, 2017
Easy access from expressway. Nice breakfast facility and selection. Rooms have a sitting area with a couch. The sitting area also has a wet bar and a microwave and a refridgerator. There is also a watercooler accessible 24hr by the breakfast room. I value these things as it saves travellers money that they would otherwise spend on bottled water. It also allows people to bring in leftover meals from restaurants for consumption the day after using the microwave.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to customer and good stay

Posted Jan 23, 2017
Will always stay due to location and enjoy accomodations
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2017
There wasn't any hot water to take shower in the morning
4 out of 5
by Clarence

Posted Dec 26, 2016 on Hotels
Nice and Clean
2 out of 5
by A verified traveler

Convenient yet disgusting

Posted Dec 6, 2016 on Hotels
Room looks good on first impressions. That's all it had going for it -the look when you walk inn. We had to share the room with roaches. Several of them coming out of the bathtub drain. In my 25 years of living on my own as an adult and travelling for vacations two to three times per year, this is indeed the worst experience ever.I would never recommend this place to anyone. Three days later I am still waiting for the hotel manager to contact me. I tried calling Comfort Inn advertised customer service number to complain -no answer.
5 out of 5
by A verified traveler

Great for the price!

Posted Nov 10, 2016 on Hotels
Great hotel!! I loved it.
2 out of 5
by A verified traveler

Posted Nov 6, 2016 on Hotels
Beds were not feasible for 3 adults. I am short and had trouble getting in the bed. One person had to sleep on uncomfortable sofa bed. Shower was too narrow and had chip around the drain. Had trouble with the remote and had to turn off ac as soon as we got there because it was making noise.