Ratings based on 1,078 Verified Reviews

3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from tucson, az

Quiet stay and close to shopping

Posted Nov 25, 2017
The stay was amazing. Comfortable and clean.,..................
Comment from Hotel Management
Nov 28, 2017 by Felix, Hotel Management
Thank you for your feedback and it is nice to know that you had a memorable and enjoyable experience during your stay. Hope to see you again on your next visit to Phoenix.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2017
Very nice. Breakfast was excellent. Had a problem with the phone and T.V. which were promptly remedied. Staff were very pleasant and professional.
2 out of 5
by A verified traveler

Hotel smelled mildewed.

Posted Oct 30, 2017
It was really “humid” in the room. Air conditioner did not work well. Front desk staff was picking her nose when I walked up to ask a question. She did not know for sure if turning the mini fridge to a higher number would make it colder. Run down, old hotel. Did not feel comfortable taking a shower here so I left in the morning without one.
Comment from Hotel Management
Nov 2, 2017 by Felix, Hotel Management
Thank you for your feedback. We just took over this property and we are in the planning stages for renovation. Hopeful to see you again on a different light. Again, sorry for the inconvenience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
Pros: Breakfast
Arrived late and had a choice of room and floor - talked with the front desk prior to arrival and very accommodating and friendly
5 out of 5
Recommended
for Everyone
by A verified traveler

Great check in!

Posted Oct 28, 2017
Location: Near by restaurants. Close to freeway.
Felix was our check in guy. He had just dealt with a loud mouth mean man screaming about a room. Felix held his cool and displayed incredible patience. He was a gentleman. Our stay at this property was very nice. Reminded us of a hacienda.
Comment from Hotel Management
Nov 2, 2017 by Felix, Hotel Management
I vividly remember you and your wife. You were very patient. Thanks for your understanding and candor. Hope to see you again.
2 out of 5
by A verified traveler from denver

Old outdated hotel

Posted Oct 23, 2017
A/C is terrible. Need replace. Drains don’t drain very good. Decor is old and in repair
Comment from Hotel Management
Nov 2, 2017 by Felix, Hotel Management
Very sorry for your inconvenience. We took over this property three months ago and we are in the planning stages for renovation. Hope that on your next visit, we could provide you with better accommodations and service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Oct 20, 2017
The room was clean, the breakfast was good with a very hardworking staff person keeping it clean and neat, and the room was clean. There is no elevator to get to the 2nd floor, so you will be trekking your bags upstairs.
3 out of 5
by A verified traveler from Riverside CA

Filthy carpet

Posted Oct 18, 2017
I stayed here before. Staff is friendly and courteous. Location is convenient to freeway and restaurants. Breakfast was typical and OK. The bed was comfortable and the room seemed otherwise clean, but the carpet was filthy. Ruined my whole stay. I won't go back.
Comment from Hotel Management
Nov 2, 2017 by Felix, Hotel Management
Good morning Mr. Stevie. Thank you for your feedback. We are in the planning stages for renovation and hope to see you again on your next trip to Phoenix on a better light.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
We were attending the Special Olympics State swimming event at the Goodyear YMCA. The hotel was nearby, it met our needs, and was ideally placed for restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Overnight Stay

Posted Oct 11, 2017
We were just passing thru super cute hotel. Very comfortable. Staff was very nice. Would stay here again