Ratings based on 208 Verified Reviews

4.7 out of 5
91% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Durham, NC

Elegant hot springs resort

Posted Nov 23, 2017
This is a beautiful and serene property with all the amenities one could want. Staff are attentive and helpful, and the room was lovely and spacious.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 26, 2017
Fully satisfied. The Hyatt quality as expected. A great weekend escape from Tokyo.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Fantastic hotel near the Ropeways In Gora

Posted Oct 9, 2017
Loved this hotel Great happy hour. Complimentary shuttle from train station and to the ropeways Breakfast was generous and has great options. Very well worth the money spent
5 out of 5
by Yuk Yee Paul

Excellent retreat

Posted Jul 28, 2017 on Hotels
Excellent stafff. Efficient check in and check out. Convenient parking. Free shuttle bus to nearby train station. Secluded surrounding. I den is just average, indoors only.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2017
Beautiful area and hotel was lovely with helpful staff
5 out of 5
by A verified traveler

Posted May 15, 2017 on Hotels
Amazing hotel, most original lobby/living-room area with a beautiful fire-place and great piano music. Delicious sushi restaurant. Very friendly staff, super supportive in arranging transfers. Great hot pool but no chillout area. Loved the choice of cosmetics in the showers. The only suggestion is to improve the signs on the way from the cable car to the hotel - when arriving at night, the hotel was very difficult to find in the dark.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great for an indulgent getaway

Posted Apr 29, 2017
Hotel was great location and a bit of a splurge but totally worth it. With a storm overnight we were able to curl up in front for the fire with complimentary champagne. It's not somewhere to come solely for the onsen - it's indoors with no view. But the location is great, close to a cable car stop. The hotel also offers a shuttle from the ropeway/train station. Definitely worth enquiring about before you travel.
5 out of 5
by A verified traveler

Beautiful location

Posted Apr 25, 2017 on Hotels
Great hotel with everything you need. Only negative is the expensive restaurant food. Great 3 hr free happy hour makes up for it !
3 out of 5
by alejandro

Expensive and small

Posted Apr 16, 2017 on Hotels
Very expensive hotel for what they offer. Property is very small and there is not much to do. Onsen is very small ... not impressed !!! Avoid this hotel unless you pay 100 usd a night... I paid 700... Only good thing is the restaurant
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Wonderful Mountain Hideaway

Posted Mar 21, 2017
Pros: Service, food, drinks.
Cons: Cant think of anything.
I could not recommend this hotel highly enough. Amazing service. Wonderful food and drinks. And they have a dog!