Ratings based on 360 Verified Reviews

4.0 out of 5
73% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Posted Nov 20, 2017
Wasn't sure was to expect and was pleasantly surprised Would love to stay on the cabins next time
3 out of 5
Recommended
for Everyone
by A verified traveler from Lancaster PA

The Property!

Posted Oct 27, 2017
Pros: The setting is very magical and relaxing away from the hustle and bustle.
Cons: The cabins are very dated and falling apart. However, the property is currently being renovated but I don't believe all the cabins will be updated.
Location: Restaurants,shopping, vineyards and microbreweries are everywhere. Skyline drive is also close by for those that love the outdoors.
The property is the best part of the entire experience. The sprawling 1000 acres is magnificent and magical. The lake with the boats and stables with the horses are also a treat. The pools are well kept and are open well into November - Inside and outside. The town is also very nice and very good places to eat and shop!
Comment from Hotel Management
Oct 31, 2017 by Bluegreen Customer Care, Hotel Management
Hello JJ, Thank you for visiting Shenandoah Crossing! We are thrilled to hear that you enjoyed the ambiance of our setting, and we hope you will return again when renovations are complete!
3 out of 5
by A verified traveler

Posted Oct 22, 2017
Pros: The bed was very comfortable and the was very accommodating and pleasant.
Cons: The room inadequacies, see above.
Room telephone didn't work. We had to ask for a lamp in order to read. There was no seating, except for the bed, to view television.
Comment from Hotel Management
Oct 25, 2017 by Bluegreen Customer Care, Hotel Management
Hello Anonymous, Thank you for your review of Shenandoah Crossing! Are are pleased that you found your bed to be comfortable, and we apologize for the inadequacies in your room. We will be sharing your feedback with our team!
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia Beach

Cabin experience, with Hotel accommodations

Posted Oct 8, 2017
When looking for a weekend getaway in the mountains, my first thought was a cabin in the woods. It's actually harder to find than I thought. My family and I LOVED staying at Bluegreen resort cabins!!! It was the cabin and outdoor feeling that I wanted, but still felt like a hotel room inside, so my kids were comfortable as well. All the staff were extremely pleasant, the resort is absolutely gorgeous. There is literally so Much to do we couldn't fit it all into our one night stay. The views are amazing as well!!! I've already told all my friends about this resort, and booked out cabin for a few months down the road.
Comment from Hotel Management
Oct 16, 2017 by Bluegreen Customer Care, Hotel Management
Hello Holly, Thank you for staying at Shenandoah Crossing! We are thrilled to hear that you enjoyed the outdoorsy atmosphere of our resort, and still enjoyed comfortable accommodations. We look forward to welcoming you back in a few months, so that you can get in all the fun you did not manage on this trip!
4 out of 5
by Elizabeth

Great girls weekend away

Posted Aug 21, 2017 on Hotels
I cannot say enough amazing things about the staff at the resort. Every person had an exceptional disposition and went above and beyond, from the security gate to the front desk to the random employee on a golf cart who escorted our limo from the lodge to the cabin. EXCEPTIONAL service. I was expecting to stay in a 3 BR cabin, and we ended up with a full townhouse instead, which was fine but not as upgraded as the cabins appeared to be. We weren't able to use the stable for our stay either, bc it is closed on Tuesdays and Fridays. I would suggest a different day than Friday to be closed so that guests that are only staying for the weekend have more opportunities to use it. And it would be nice if the bar stayed open past 9 or 10 pm.
Comment from Hotel Management
Aug 29, 2017
Hello Elizabeth, Thank you for staying with us at Shenandoah Crossing! We are so happy you found our staff to have exceptional dispositions and that they were able to meet your needs. We value feedback such as yours and will share it with our team. We hope that you will stay with us again in the future!
4 out of 5
by Tatyana

Nature retreat.

Posted Aug 15, 2017 on Hotels
We liked cleanliness of the room and comfortable bed, was quite at night so you can have nice uninterrupted sleep. The only thing that could be better is good at the restaurant of the hotel.
Comment from Hotel Management
Aug 17, 2017
Hello Tatyana, Thank you for staying with us at Shenandoah Crossing! We are delighted you found your accommodations to be clean and comfortable. We appreciate your feedback and we will share your suggestion with our team. We hope you will join us again soon!
4 out of 5
by A verified traveler

Posted Aug 13, 2017 on Hotels
Comment from Hotel Management
Aug 15, 2017
Thank you for your feedback of Shenandoah Crossing!
4 out of 5
by john P

Posted Aug 7, 2017 on Hotels
Comment from Hotel Management
Aug 15, 2017
Thank you for staying with us at Shenandoah Crossing, John!
5 out of 5
by Stacy

Posted Aug 3, 2017 on Hotels
Comment from Hotel Management
Aug 7, 2017
Thank you for your review of Shenandoah Crossing, Stacy!
3 out of 5
by Robert

Cabin would have been better

Posted Jul 31, 2017 on Hotels
The lodge is really close to the lake and horses which was great. The inside pool was getting worked on but the outside pool was fine. On our 1st night, someone came by around 11:30pm and just knocked on the door and then left. The phone in the room did not work and were were supposed to have a message left for us. On the 2nd night at around 2am, someone was banging on the floor and a group was talking so loud, I thought they were in the room. No menu for the restaurant in the room. The fishing at the lake was fun. The horses were the main reason for our stay and did not disappoint. We were able to rent a golf cart off premises but had to drive out to get it. That should be done by the resort.
Comment from Hotel Management
Aug 3, 2017
Hello Robert, Thank you for staying with us at Shenandoah Crossing! We are delighted you enjoyed the onsite amenities. We appreciate your feedback and we will share your concerns with our team. Thank you!