Ratings based on 346 Verified Reviews

4.0 out of 5
73% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Unfriendly staff and no food available.

Posted Jul 2, 2017
We have loved this location the past two times we've been. This time was a little different. The staff at the bar and the General Store were rude and didn't know too much about what was going on. There was No hot Food at the general store as advertised. The next morning the food bar was completely closed and there was no where to purchase breakfast on the entire resort. Even at the lodge the restaurant was Closed down due to people Calling in sick. We really would love to come back but are very hesitant considering our last stay. Rachel Walker
Comment from Hotel Management
Jul 13, 2017 by Bluegreen Customer Care, Hotel Management
Thank you for your review of Shenandoah Crossing. We are incredibly sorry for the experiences you encountered during your stay. We strive to create positive and memorable experiences for all of our guests. We sincerely apologize we did not succeed during your stay. We appreciate your feedback and we will share your concerns with our team. This will help us improve for the future. Thank you!
5 out of 5
by Bettie

Posted Jun 22, 2017 on Hotels
The view of the lake and green rolling hills was beautiful. The bed was comfy and the townhouse was very spacious. The only issue was exterior maintenance.
Comment from Hotel Management
Jun 24, 2017
Hello Bettie! Thank you for staying with us at Shenandoah Crossing! We are delighted you found the bed to be comfy and your unit to be spacious. We are also thrilled you enjoyed the views. We appreciate your feedback. We hope you will join us again soon!
4 out of 5
by Antoinette

Happy bit sad

Posted Jun 7, 2017 on Hotels
Very nice lots to do, not many eating choices eating in lodge pricey, general store much better not open after 3pm unless you buy pizza, excellent person named deb . Peop l e at desk mot very helpful or friendly except for Ryan, also would like to be able to rent cabins as non member
Comment from Hotel Management
Jun 12, 2017
Hello Antoinette, Thank you for staying with us at Shenandoah Crossing! We are thrilled Deb and Ryan provided you with excellent customer service. We appreciate your feedback and we will share your concerns with our team. Thank you!
5 out of 5
by amber

Posted Apr 17, 2017 on Hotels
Beautiful grounds.
Comment from Hotel Management
Apr 19, 2017
Thank you for your review of Shenandoah Crossing, Amber!
4 out of 5
by Eric

Posted Apr 17, 2017 on Hotels
Had a great time.
Comment from Hotel Management
Apr 19, 2017
Eric, we are delighted you had a great time while staying with us at Shenandoah Crossing!
4 out of 5
by Mark

Posted Apr 17, 2017 on Hotels
Compound was big and had a LOT of amenities normally used for the Timeshare folks. Only ISSUE was the walls in the Lodge Rooms were paper thin and I heard entire conversations going on amongst families, even over top of the TV.
Comment from Hotel Management
Apr 19, 2017
Hello Mark, Thank you for staying with us at Shenandoah Crossing! We are delighted you enjoyed the onsite amenities. We appreciate your feedback and we will share your concern with our team. We hope you will join us again soon!
5 out of 5
Recommended
for Families
by A verified traveler from Chesapeake,Va

Nice hotel with great family amenities.

Posted Apr 12, 2017
Pros: The cabins that made it feel more like home and less like a hotel.
The location was excellent with wonderful views. My grand daughters loved the horse back riding and pools. It was located close to Monticello and many other local attractions.
Comment from Hotel Management
Apr 13, 2017 by Bluegreen Customer Care, Hotel Management
Hello Jim, Thank you for staying with us at Shenandoah Crossing! We are thrilled you found our location to be excellent with wonderful views. We are also thrilled your granddaughters loved the horses and pools! We appreciate your feedback. We hope you will join us again soon!
1 out of 5
by A verified traveler from shame

Awful!!! Experience!!!!

Posted Apr 1, 2017
We arrived late at night, after being held for several minutes at there Gestapo like check point we proceeded to go down a winding dark road. Night staff checked us in and was polite and courteous. Remember we arrived late at night like at 1 am so we were running a little late. We asked the front desk for a late check out and they told us " NO you must leave at 10:30Am!!! " needless to say we didn't even get to take showers and they knew it and still made us leave!!!! Unacceptable!!! If I died tomorrow I would haunt this hotel and its morning staff!!!
Comment from Hotel Management
Apr 4, 2017 by Bluegreen Customer Care, Hotel Management
Hello A., Thank you for your review of Shenandoah Crossing. We are so sorry to learn your experiences was anything less than positive. We appreciate your feedback and honesty. We will share your concerns with our team. Thank you!
4 out of 5
by larry E.

Posted Apr 1, 2017 on Hotels
Great stay
Comment from Hotel Management
Apr 4, 2017
Thank you for staying with us at Shenandoah Crossing, Larry!
3 out of 5
by A verified traveler

Posted Mar 28, 2017 on Hotels
The resort is nice and beautiful. The room is clean, but very small without any chair or small desk. No sound proof thru the walls from next rooms. Overall, relaxing place but may need to improve rooms for the above issues.
Comment from Hotel Management
Mar 30, 2017
Hello, Thank you for staying with us at Shenandoah Crossing! We are delighted you found the resort to be nice and beautiful! We appreciate your feedback and we will share your concerns with our team. Thank you!