2 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers

Reviews of The Westin Mumbai Garden City

5 out of 5
The Westin Mumbai Garden City
International Business Park, Oberoi Garden City, Goregaon East, Mumbai, Maharashtra

Reviews

9.2

Wonderful

Rating 10 - Excellent. 259 out of 358 reviews" "
Rating 8 - Good. 68 out of 358 reviews" "
Rating 6 - Okay. 12 out of 358 reviews" "
Rating 4 - Poor. 8 out of 358 reviews" "
Rating 2 - Terrible. 11 out of 358 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

KONSTANTINA, Framingham

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an amazing place and an oasis in the middle of a busy area. Staff, food and services overall are superb! The only thing I would recommend is a pedestrian walkway to the neighboring mall- a crosswalk of sorts to make it safe to cross a very busy road. Maybe that’s something that they need to do with collaboration with the mall and the City authorities so crossing pedestrian guests feel safe.
Stayed 7 nights in Mar 2024
Response from Team, Westin Mumbai Garden City on Mar 28, 2024
Dear Guest,Thank you so much for sharing your positive words about the team, facilities, and service. We have noted your inputs and will share the same with the concerned department to review and improve the walkway to the Mall. We look forward to seeing you again.Kind regardsTeam, Westin Mumbai Garden City

10/10 Excellent

Pauline Julie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent so much choice. The club lounge was also excellent
Stayed 3 nights in Feb 2024
Response from Team, Westin Mumbai on Mar 7, 2024
Dear Guest,Thank you so much for taking the time to leave us a rating. We are glad that our breakfast offerings and the Club Lounge met your expectations. We look forward to seeing you again soon.Regards,Team The Westin Mumbai Garden City

10/10 Excellent

Clarence, Oakdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great eating options in hotel and outside. Close to the Mumbai Metro
Stayed 7 nights in Dec 2023
Response from Team Westin on Jan 2, 2024
Dear GuestThank you for taking the time to rate us. We look forward to welcoming you back soon.Kind regardsTeam, Westin Mumbai Garden City

10/10 Excellent

Amit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Team Westin on Jan 2, 2024
Dear GuestThank you for taking the time to rate us. We look forward to welcoming you back soon.Kind regardsTeam, Westin Mumbai Garden City

2/10 Terrible

Rosejill

Stayed 1 night in Dec 2023
Response from Team Westin Mumbai on Dec 13, 2023
Dear Guest,We regret to know that we were unable to meet your expectations. We do hope you give us another opportunity to serve you better. We look forward to welcoming you back

10/10 Excellent

Vishal

Stayed 1 night in Dec 2023
Response from Team, Westin Mumbai Garden City on Dec 5, 2023
Dear Guest,Thank you for rating us a 10 out of 10. We are delighted to know that we meet your expectations. We look forward to welcoming you back again.Kind regardsTeam, Westin Mumbai Garden City

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This time my visit at Westin was for one night , which was very comfortable. During breakfast met Chef Rijul and Jasmina , who recognized me right away from my past visit and made me feel welcomed also at front desk when arrived for check in. Westin is customer service oriented and their staff provides top notch service.
Stayed 1 night in Nov 2023
Response from Team Westin Mumbai on Dec 13, 2023
Dear Guest,We are glad to know that Chef Rijul and our guest relations Jasmina took good care of you during your stay. We are delighted to know that you appreciated our customer service

10/10 Excellent

Clarence, Oakdale

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 4 nights in Sep 2023
Response from Team, Westin Mumbai on Oct 6, 2023
Dear Guest,Thank you for sharing your feedback. We look forward to welcoming you again.Kind regardsTeam, Westin Mumbai Garden City

10/10 Excellent

Chandar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Great service
Stayed 2 nights in Sep 2023
Response from Team Westin Mumbai on Oct 6, 2023
Dear Guest,Thank you for rating us 5 on 5. We look forward to seeing you again.Kind regardsTeam Westin Mumbai Garden City

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Mumbai
My stay in your hotel was a great experience. I extremely likely recommend your hotel to my friends as I did while staying there and I could bring 4 of my colleagues (2 rooms) from another hotel to Westin. :-) They were also satisfied and happy with this move. Except from very slow elevator for a 5 star hotel, everything was great specially the staff in every part were well trained and welcoming to provide the best service to guests. Hereby I would like to thank you Mr. Kungdan Sharma at reception. He was exceptional and the real meaning of horpitality. I am so happy that he was the first and the last person I met in the hotel. Mr. Rijul Bose the cheff was the best I have ever seen in a hotel. He treated the hotel guests as his own guest and the breakfast was really fresh and quality. I am greateful to the service and kindness of Ms. Debalina C., Mr. Vijay, Mr. Abhishek Kanekar, Mr. Kiran Gaikward, Mr. Harmanpreet Singh. They made my stay more happy and comfortable. By the way, the idea of mentioning staffs' passion on their badges was so nice and communivative. Thank you for your management and congratulations for having such a team. Warm regards. Hajar Hooshmandifotovat
Stayed 7 nights in Sep 2023
Response from Team, Westin Mumbai on Oct 3, 2023
Dear Guest,Thank you so much for your recommendations and kind words for the team.We sincerely apologize for the slow elevators and would like to inform you that this is a part of our renovation plan.Your positive comments for the team will encourage them to always do their best.We look forward to welcoming you again.Kind regardsTeam Westin Mumbai Garden City

10/10 Excellent

Chandni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Team Westin Mumbai Garden City on Oct 6, 2023
Dear Guest,Thank you for rating us. We look forward to welcoming you again.Kind regards

8/10 Good

Avtar

Stayed 3 nights in Sep 2023
Response from Team, Westin Mumbai on Sep 12, 2023
Dear Guest,Thank you for taking the time and rating us. We look forward to welcoming you again.Kind regardsTeam, Westin Mumbai Garden City

8/10 Good

Karunakar

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2023
Response from Team Westin Mumbai on Aug 21, 2023
Dear Guest,Thank you for sharing your feedback. We look forward to welcoming you again.Kind regardsTeam Westin Mumbai Garden City

10/10 Excellent

Parvez

Stayed 1 night in Aug 2023
Response from Team Westin Mumbai on Aug 21, 2023
Dear Guest,Thank you for taking the time to complete the survey. We look forward to welcoming you again.Kind regardsTeam, Westin Mumbai Garden City

10/10 Excellent

Mayank, Ahmedabad

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and relaxing stay
Stayed 1 night in Jul 2023
Response from Team, Westin Mumbai Garden City on Aug 3, 2023
Dear Guest,Thank you for rating us 5 out of 5. We are glad to know that we have met your expectations during your stay.We look forward to welcoming you back again soon.Kind regardsTeam Westin Mumbai Garden City

10/10 Excellent

DINESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Team, Westin on Jun 29, 2023
Dear Guest,Thank you for rating us a 10 out of 10 rating. We look forward to welcoming you back.Kind regardsTeam, Westin Mumbai Garden City

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dr. Suyasha Pai
Hotel staff is very friendly and helpful. Good atmosphere and city view room was good. Enjoyed breakfast with my friends.
Stayed 1 night in Jun 2023
Response from Team, Westin Mumbai Garden City on Jun 26, 2023
Dear Guest,Thank you for sharing your review. We look forward to seeing you again.Kind regardsTeam, Westin Mumbai Garden City

10/10 Excellent

Gansham

Liked: Cleanliness, staff & service, property conditions & facilities
Swiming pool chenging room
Stayed 4 nights in Jun 2023
Response from Team,Westin Mumbai Garden City on Jun 22, 2023
Dear Guest,Thank you for sharing your feedback. We look forward to welcoming you on your next visit.Kind regardsTeam,Westin Mumbai Garden City

2/10 Terrible

Vinay

Stayed 1 night in Jun 2023
Response from Team, Westin Mumbai on Jun 22, 2023
Dear Guest,We regret to learn that your stay was not up to your expectations. We do hope to see you again.Kind regardsTeam, Westin Mumbai Garden City

10/10 Excellent

Smita

Stayed 2 nights in May 2023
Response from Team,Westin Mumbai on Jun 22, 2023
Dear Guest,Thank you for rating us 10 out of 10. We look forward to seeing you again.Kind regardsTeam, Westin Mumbai Garden City

10/10 Excellent

STUTI

Traveled with family
Liked: Staff & service, property conditions & facilities
I had a memorable stay in Westin. Surely visit again
Stayed 3 nights in May 2023
Response from Team,Westin Mumbai on Jun 22, 2023
Dear Guest,Thank you for your feedback. We look forward to your next visit.Kind regardTeam Westin Mumbai Garden City

10/10 Excellent

Mohammad

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Team, Westin Mumbai on Jun 22, 2023
Dear Guest,Thank you for your ratings. We look forward to your next visit.Kind regardsTeam, Westin Mumbai Garden City

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from Team,Westin Mumbai Garden City on Mar 30, 2023
Dear Guest,Thank you for your star ratings. We look forward to seeing you again.Kind regards

10/10 Excellent

Saleh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Families
The staff at the Westin were Fantastic very accommodating and friendly. The Housekeeping staff Mr.Deepak was great he would clean our room very well and leave some fresh flower's in our room so the room would smell good everytime we entered it. The Breakfast and in room dining is something You Should Not Miss. Overall stay was Fabulous would come back again.
Stayed 6 nights in Feb 2023
Response from Team, Westin Mumbai on Mar 1, 2023
Dear Guest,Thank you for sharing your kind words. I am sure Deepak would be delighted to know that he succeeded in meeting your satisfaction. We look forward to seeing you againKind regardsTeam, The Westin Mumbai Garden City

10/10 Excellent

Smita

Stayed 1 night in Feb 2023
Response from Team, Westin Mumbai on Mar 1, 2023
Dear Guest,Thank you for the 10 on 10 ratings. We look forward to welcoming you again.Kind regardsTeam, Westin Mumbai Garden City

10/10 Excellent

niraj

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 4 nights in Feb 2023
Response from Team, Westin Mumbai on Mar 1, 2023
Dear Guest,Thank you for the 5 on 5 ratings. We look forward to seeing you again.Kind regardsTeam, Westin Mumbai Garden City

8/10 Good

Jeetendra

Stayed 3 nights in Feb 2023
Response from Team, Westin Mumbai on Mar 22, 2023
Dear Guest,Thank you for your star rating. we look forward to welcoming you again.Kind regardsTeam, Westin Mumbai

4/10 Poor

Stefan, Iasi

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated hotel and very noisy, party yelling until 3-4 am, construction site near, slow busy elevators. Cut my hand in sharp edge of elevator door while trying to hold to enter. Pool is cold In shadow not heated, unusable by adults or kids.
Stayed 2 nights in Feb 2023
Response from Team The Westin Mumbai Garden City on Feb 13, 2023
Dear Guest,Thank you for sharing your feedback. We have noted your feedback with regard to the elevator and swimming pool, this will be shared with the concerned team. Hope to see you again soon! Regards, Team The Westin Mumbai Garden City

6/10 Okay

C S

Stayed 4 nights in Jan 2023
Response from Team,Westin Mumbai Garden City on Mar 8, 2023
Dear Guest,Thank you for taking the time to rate us.We look forward to welcoming you for a better service in the future.Kind regardsTeam, Westin Mumbai Garden City

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Team Westin Mumbai on Jan 10, 2023
Dear Guest,Thank you for rating us a 10 out of 10 for your stay with us. We are glad to know that you had a pleasant stay,We look forward to seeing you again.Kind regardsTeam, Westin Mumbai Garden City

10/10 Excellent

Sewa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to shops, lot of options for food and entertainment
Response from Team, Westin Mumbai on Jan 2, 2023
Dear Guest,Thank you for sharing your kind words. We look forward to welcoming you again.Kind regardsTeam,The Westin Mumbai Garden City

8/10 Good

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, a bit pricey
Response from TWMGC on Dec 27, 2022
Dear Guest Thank you for choosing to stay with us.Kind regards Team The Westin Mumbai Garden City

10/10 Excellent

Anip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Team, Westin Mumbai on Dec 13, 2022
Dear Guest,Thank you for rating us 10 out of 10 on your experience with us. We look forward to seeing you again.Kind regardsTeam, Westin Mumbai Garden City

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Team, Westin Mumbai on Dec 7, 2022
Dear Guest,Thank you for taking the time to share your ratings with us .We look forward to welcoming you again.Kind regardsTeam, The Westin Mumbai Garden City

10/10 Excellent

Hitesh

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome as always - I stayed here before and
Stayed 1 night in Nov 2022
Response from TWMGC on Nov 29, 2022
Dear GuestThank you for sharing your kind words.We look forward to welcoming you again.Kind regardsTeam, Westin Mumbai Garden City

10/10 Excellent

Amit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome like always
Stayed 1 night in Nov 2022
Response from TWMGC on Nov 24, 2022
Dear Guest,Thank you for sharing your kind words. we look forward to seeing you againKind regardsTeam, The Westin Mumbai Garden City

10/10 Excellent

ravinder

Stayed 1 night in Nov 2022
Response from Team, TWMGC on Nov 24, 2022
Dear Guest,Thank you for giving us a 10 out of 10 scores on your recent stay with us. We look forward to seeing you again.Kind regardsTeam, The Westin Mumbai Garden City

8/10 Good

Jacsom

Business traveler
Ok
Stayed 4 nights in Sep 2022
Response from The Westin Mumbai Garden City on Oct 3, 2022
Dear GuestThank you for choosing to stay with us.Kind regardsTeam The Westin Mumbai Garden City

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is its usp. On the highway making it accessible from the airport. It is also in walkable distance to a mall.
Stayed 2 nights in Jun 2022
Response from Team, The Westin Mumbai Garden City on Jun 30, 2022
Dear Guest, Thank you for sharing such kind and positive words. We look forward to seeing you again. Kind regards Team, The Westin Mumbai Garden City

10/10 Excellent

Saleh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax, Eat and Splash at the Westin Mumbai
The stay at Westin was Relaxing really felt like i was on Vacation the staff at breakfast buffet Vinayak and Nikhil looked after us very well. Breakfast buffet was Yummmmm wide variety of Indian dishes. In room dining was Great too try the Red curry prawn and Nasi Goreng Swimming pool was Fun loved the Slide on the kids side Well maintained and staff was courteous and friendly.
Stayed 10 nights in Jun 2022
Response from Team, The Westin Mumbai Garden City on Jun 30, 2022
Dear Guest, Thank you for taking the time to share your feedback. We are delighted to know that you had a wonderful stay. Thank you for mentioning Vinayak and Nikhil. Your kind words are truly appreciated. We look forward to seeing you in the near future. Kind regards Team, The Westin Mumbai Garden City

4/10 Poor

C S

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The value for money missing , not the same Westin I used to visit before pandemic. Feelariot Bonvoy takeover made the diffrence
Stayed 1 night in May 2022
Response from Team, The Westin Mumbai Garden City on Jun 10, 2022
Dear Guest, Thank you for sharing your candid feedback. We regret to know that we were unable to meet your expectations. We do hope you have a better experience on your next visit. Kind regards Team, The Westin Mumbai Garden City

4/10 Poor

Mohan, New York

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The overall quality of the property was less than what one expects from a Westin - even when compared to other Westin properties in India, let alone elsewhere. The one meal we ate at the hotel (room service breakfast) was badly executed and of rather poor quality. The rooms are insufficiently sound-proofed if you are in one that faces the highway. Worse still, on Saturday night there was a loud party in one of the rooms on our floor that went on till at least 3:30 am at which point I was tired enough from jet-lag and the heat to fall asleep despite the periodic outbursts of loud, cackling laughter that cut through the walls like a hot knife through butter.
Stayed 3 nights in Apr 2022
Response from Team, The Westin Mumbai Garden City on Apr 26, 2022
Dear Guest, Thank you for sharing your review with us. We sincerely apologize for the inconvenience caused to you .We will surely investigate your feedback further and take necessary corrective action to ensure better experience for our guests. We do hope to see you again. Kind regards Team, The Westin Mumbai Garden City

10/10 Excellent

Priyadarshini

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful view.
Stayed 1 night in Mar 2022
Response from Team, The Westin Mumbai Garden City on Apr 4, 2022
Dear Guest, Thank you for sharing your feedback. Kind regards Team, The Westin Mumbai Garden City

10/10 Excellent

RAJ

Stayed 1 night in Feb 2022
Response from Team, The Westin Mumbai Garden City on Mar 4, 2022
Dear Guest, Thank you for giving us a 10 out of 10 score. We are delighted to know that you had a pleasant stay. Kind regards Team, The Westin Mumbai Garden City

10/10 Excellent

hiren, edison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Moin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful!!
Stayed 3 nights in Jan 2022
Response from Team, The Westin Mumbai Garden City on Jan 10, 2022
Dear Guest, We are pleased to know that we succeed in meeting your expectations during your stay with us. We hope to see you again soon in the future. Kind regards Team, The Westin Mumbai Garden City

2/10 Terrible

Priyank

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
The service was very very Horrible
Stayed 1 night in Dec 2021
Response from Team, The Westin Mumbai Garden City on Jan 6, 2022
Dear Guest, We regret to know that we were unable to meet your expectations. We do hope you give us an opportunity to serve you again for a better experience. Kind regards Team, The Westin Mumbai Garden City

6/10 Okay

Monica

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was good but not a 5star standard. Staff was courteous but level of service was not up to mark. Not much restaurant choices. Also the dinner buffet was very very bad and sub standard . The food quality and taste was not at all good. Better cooks and services required. Breakfast buffet was very very good and staff was excellent in their service levels in the breakfast buffet.
Stayed 3 nights in Oct 2021
Response from Team, The Westin Mumbai Garden City on Nov 8, 2021
Dear Guest, We are disappointed to know that we could not meet your expectation with regards to our dinner buffet offerings. Your feedback has been well noted and shared with the concern department. Thank you once again for taking the time to share your feedback. We hope to see you again. Kind regards Team, The Westin Mumbai Garden City

10/10 Excellent

Amitabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable Stay!
Great property and very helpful & friendly team! Clean & well appointed room. Will definitely visit again!
Stayed 1 night in Oct 2021
Response from Team, The Westin Mumbai Garden City on Oct 19, 2021
Dear Guest, Thank you for sharing such positive comments for our product and service, We look forward to welcoming you again. Kind regards Team, The Westin Mumbai Garden City

6/10 Okay

Arvind

Business traveler
Liked: Cleanliness
Property was moderate. There were only 3 elevators. Which was very inconvenient. Also no one followed the 4 person in elevator rules. No hotel personals bothered how many people walked into the elevator. Even after informing them.
Stayed 2 nights in Sep 2021
Response from Team The Westin Mumbai Garden City on Oct 4, 2021
Dear Guest, Thank you for sharing your review with us. We have made a note of your feedback and will take this up with the concern department. We thank you once again and look forward to welcoming you again in the near future. kind regards