Hallway
Check availability

Reviews of Sure Hotel by Best Western Allen

3 out of 5
Sure Hotel by Best Western Allen
Parkgatan 10, Gothenburg

Reviews

7.6

Good

Rating 10 - Excellent. 239 out of 1001 reviews" "
Rating 8 - Good. 426 out of 1001 reviews" "
Rating 6 - Okay. 212 out of 1001 reviews" "
Rating 4 - Poor. 82 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sofiia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If your plan is to walk all day long through the city and get back to hotel to spend the night this place is the best option. I found the stuff very nice and respectful. Rooms are small but cozy and smartly organized. Plus the price of staying includes breakfast (I was very surprised by variety of food and drink options, also the food looked and tasted good).
Stayed 1 night in Apr 2024

10/10 Excellent

Enda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great!!
Stayed 1 night in Jan 2024
Response from Team Allén on Feb 23, 2024
Dear Enda, Thank you for taking your time leaving a review after your stay.We are happy you had a nice stay with us and enjoyed your stay.Hope to see you again soon!Best regards

6/10 Okay

Diane

Traveled with group
Liked: Cleanliness, property conditions & facilities
Carrying bags up the stairs....???!!! Not fun.
When you enter the hotel you have to walk two flights of stairs with your luggage just ti reach reception. What was an aged or handicapped person to do. The elevator to your room is next to reception. But from street level to reception 2 flights of stairs. We prepaid with hotels.com, but wr had to pay on site for the parking. They dont accept cash. Knowing the stair issue I would have chosen a different hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Mara

Stayed 1 night in May 2023
Response from Team - Hotel Allén on May 4, 2023
Thank you so much! And welcome back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Cozy & comfortable
Excellent little hotel with clean, cozy rooms. The breakfast was outstanding. And the 12 PM checkout was perfect so that I didn’t need to rush. The location is convenient, right next to the main local bus rank. Just a couple of minutes walk from the center.
Stayed 1 night in Apr 2023
Response from Team - Hotel Allén on May 4, 2023
We are delighted over this review!A very warm welcome back!

8/10 Good

Ercin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Location is very good Car parking option is good
Stayed 1 night in Apr 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Front Desk Management on Sep 12, 2022
Tusen tack för ditt fina omdöme av oss!Vi är så glada att du trivdes - Varmt Välkommen tillbaka!MVHHotel Allén

10/10 Excellent

Augusto

Stayed 1 night in Jul 2022
Response from Alexandra on Jul 21, 2022
Tack för att du har tagit dig tid att skriva om din vistelse hos oss och vad fint att läsa att ni trivdes bra hos oss. Varmt välkommen tillbaka! Bästa hälsningar, Hotel Allén

8/10 Good

Rebecca, Lexington

Stayed 2 nights in Jun 2022

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place and location. Simple, no-frills. Tea/coffee, juice and biscuits always available and excellent breakfast. Good room and shower. Staff extremely helpful and welcoming. Bes slightly soft for my liking but that's a personal thing and probably not possible to satisfy everyone on this. Would definitely stay again.
Stayed 1 night in Apr 2022
Response from Staff at reception on May 3, 2022
Thank you for your positive respons, have a nice evening, best regards from staff at Hotel Allén

10/10 Excellent

Richard

Stayed 1 night in May 2022
Response from Alexandra on May 4, 2022
Ett stort tack för att du har tagit dig tid att skriva om din vistelse hos oss och vad fint att läsa att du trivdes bra och att vistelsen blev som du hade tänkt. Varmt välkommen tillbaka! Bästa hälsningar, Hotel Allén

8/10 Good

Anmar

Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2022
Response from Front Desk Management on Feb 21, 2022
Tack för ditt fina omdöme, Anmar! Varmt Välkommen tillbaka till oss! MVH Hotel Allén

8/10 Good

WaLi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Front Desk Management on Jan 24, 2022
Tack för din feedback! Varmt Välkommen tillbaka till oss! MVH Hotel Allén

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, mostly very knowledgeable. Very good breakfast.
Stayed 5 nights in Dec 2021
Response from Front Desk Management on Dec 27, 2021
Tack för ditt fina omdöme! Varm Välkommen tillbaka! MVH Hotel Allén

10/10 Excellent

Shvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice and friendly Environment and it was clean good service good location I like it so much I recommend this hotel
Stayed 1 night in Nov 2021
Response from Receptionen on Nov 29, 2021
Thank You for Your kind response! Do visit us again:) Best Regards Hotel Allén

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice leather seating at the reception to chill a little, clean carpets and a real phone, I couldn’t see a hair dryer though, but I didn’t search for it. Nice breakfast menu and good isolated windows.
Stayed 1 night in Jun 2021

6/10 Okay

Aida

Liked: Cleanliness, staff & service
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location. great staff
Stayed 1 night in May 2021
Response from Anette on May 25, 2021
Thank You for Your kind response! Welcome back:) Best Regards Hotel Allén

10/10 Excellent

Corina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2020
Response from Receptionen on Nov 22, 2020
Tack för din feedback! Vi gläds åt att du trivdes hos oss!

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was closing so they booked to me in another hotel and was toooooo far
Stayed 1 night in May 2020
Response from Josefin on Jun 18, 2020
Thank you for your feedback. We are so sorry for the inconvenience. Warm welcome back again now that we are open! Best regards

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, room spotless bed comfortable, staff helpful
Stayed 4 nights in Feb 2020
Response from Josefin on Mar 3, 2020
Thank you very much for your review! Warm welcome back again soon!

10/10 Excellent

Maria, London

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, very convenient to the station. Nice amenities and breakfast. Would happily repeat
Stayed 2 nights in Feb 2020
Response from Josefin on Feb 20, 2020
Thank you very much Maria for a great review! We love to see you back again soon!

6/10 Okay

Harry

Traveled with family
Breakfast was fabulous
Bathroom floors were sticky so clearly not cleaned. Beds however were comfortable. Coffee machine dispensed hot water and no milk. Apparently hot chocolate available from the same machine at any time - the lady at reception informed us that it had run out, the next morning, it was still unavailable. However, the breakfast is FABULOUS. Well worth the budget stay just for breakfast. Delicious and varied. Stayed here for one night for transit reasons and recommend, as long as you don’t walk barefoot in the bathroom.
Stayed 1 night in Dec 2019
Response from Josefin on Jan 10, 2020
Thank you very much Harry for your review! We will use your feedback for improvements within the hotel, foremost with the routines with cleaning and the coffee machine's offer. Great pictures! Warm welcome back again soon!

10/10 Excellent

Ebru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice, quiet, budget- friendly and clean hotel. The breakfast was really good, providing alternatives for allergies and intolerances. Check in was easy. Staff was very friendly and helpful.
Stayed 1 night in Dec 2019
Response from Josefin on Jan 13, 2020
Thank you very much for your lovely review! Warm welcome back again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from Josefin on Dec 18, 2019
Tack för din återkoppling! Varmt välkomna åter!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to city. Great location.Staff friendly breakfast nice super value.
Stayed 1 night in Nov 2019
Response from Josefin on Dec 2, 2019
Thank you very much for your great review! Warm welcome back again soon!

6/10 Okay

Ramadan

Traveled with family
Stayed 2 nights in Nov 2019
Response from Josefin on Nov 21, 2019
Tack för er återkoppling! Välkomna åter!

10/10 Excellent

marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Josefin on Sep 15, 2019
Tack för din återkoppling och för att ni valde att bo hos oss! Varmt välkommen åter!

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing
Stayed 1 night in Sep 2019
Response from Josefin on Sep 12, 2019
Thank you for your response! Warm welcome back again!

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Josefin on Sep 14, 2019
Tack så mycket för din feedback! Välkommen åter!

8/10 Good

Kimmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Josefin on Jul 16, 2019
Tack för er återkoppling och er respons! Vi tar med oss av er feedback för förbättring av hotellet. Varmt välkomna åter!

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2019
Response from Josefin on Jul 16, 2019
Tack för er återkoppling och er feedback! Vi tar med oss av er respons för förbättring inom hotellet! Varmt välkomna åter!

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Disappointing
I'm really disappointed with my stay. I booked a twin room (as wanted the space) and yet was given a single room and charged the same amount for a twin. The room wasnt dirty but there were stains on the curtains. The rooms are so hot as there is no air conditioning yet you cannot have your window open as the road next to the hotel is so noisy so had two nights of poor sleep. I'm sad as I really wanted to like this hotel! Only advantages are the free juice and cinnamon buns available in the breakfast room all day and night.
Stayed 2 nights in Jun 2019
Response from Josefin on Jul 4, 2019
Thank you for your response! We will use your feedback for improvements within the hotel. Welcome back again so we have the chance to show oursleves from our best side!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2019
Response from Josefin on Jun 20, 2019
Thank you very much for your response! Welcome back again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Josefin on Jun 11, 2019
Tack för er återkoppling! Varmt välkommen igen!

8/10 Good

JO, Melbourne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, small rooms, but very good breakfast and tea / coffee plus snack available all day
Stayed 2 nights in May 2019
Response from Josefin on Jun 3, 2019
Thank you very much for your review! Welcome back again!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty. Complained and got moved to a cleaner room but would not stay again. Cooked breakfast was terrible. Opted not to eat breakfast in the hotel.
Stayed 3 nights in May 2019
Response from Josefin on May 16, 2019
Thank you for your response! We apologize for the events that occured with your stay at Hotel Allen. We are sorry to hear that your stay did not match with your expecations. We value your feedback and will use it for improvements within the hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Josefin on Apr 21, 2019
Thank you for your response! Welcome back!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gothenburg weekend
Great stay in Gothenburg. Hotel is 10 mins from Central Station, and within easy walking distance of attractions, shops and restaurants. Room was compact and very hot but had everything we needed for our 3 nights, the shower was good and there is a very good range of food at breakfast. The free tea and coffee was very welcome and the chance to make our own waffles was too good to miss!!
Stayed 3 nights in Mar 2019
Response from Josefin on Mar 20, 2019
Thank you very much for your lovely feedback! We are pleased to hear you enjoyed your stay at Hotel Allen. Welcome back again soon!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good travellers hotel
Good location, very close to many attractions.
Stayed 1 night in Feb 2019
Response from Josefin on Mar 6, 2019
Thank you for your nice respons! Welcome back again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a lovely, quiet hotel very near the centre and within walking distance of the central station, opera house and university. The staff are friendly and very helpful, rooms are spotless and well-equipped, breakfast is fabulous AND the hotel provides tea, coffee and snacks available all day and night. It is a great place and I will definitely come back if in Gothenberg.
Stayed 3 nights in Jan 2019
Response from Josefin on Mar 6, 2019
Thank you very much for your lovely feedback! Welcome back soon again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2018

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
The hotel was fine. Comfortable and clean with strong wifi. Easy walking to shops and restaurants as welll as city center.
Stayed 2 nights in Sep 2018

2/10 Terrible

Jean-Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price—Cheap because it’s bad!
The staff behaved as if we didn’t matter. They would not lift a hand to help out! Never again!
Stayed 2 nights in Sep 2018

10/10 Excellent

Eja, Vancomuver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train station with good access to local high lites. Good breakfast and continuous coffee and snack access.
Stayed 2 nights in Sep 2018

8/10 Good

Janet

Gothenburg
Nice couple of days in Gothenburg - even though the weather wasn’t good.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Very good location, definitely recommended just because of that. We check-out 30 min later without any issue and could keep our car 3 hours more at the parking place. It was really kind of hotels staff. On the other hand the noise from the clubs, bars whatever nearby was just as same as i was standing on the street. Pretty warm in the room, so difficult not to open the window but then its impossible to sleep (during the weekend). Breakfast is ok, minimum, i was not so impressed but i like the idea that the coffee and cakes were available all the time 24/7.
Stayed 2 nights in Sep 2018

2/10 Terrible

Harini

Bad
First night- The room was too cold, but it was a centralized system, so the receptionist said nothing could be done. Second night- The blower in my room suddenly stopped working in the middle of the night. They did not have anyone who was capable of fixing it. They did not even take full efforts to give me a different room! Their only help was to open a window for me. Overall - 2 sleepless nights
Stayed 2 nights in Sep 2018

8/10 Good

Stephen

Overnight, Tuesday 14th September
The reasonably priced hotel is conveniently located for the city centre and just few minutes’ drive from the E6. I was lucky enough to stay during the culture festival. The staff were particularly helpful, arranging secure parking for my motorbike.
Stayed 1 night in Aug 2018