Ratings based on 6,395 Verified Reviews

4.3 out of 5
86% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Norfolk, UK

Brilliant location, stunning interior.

Posted Feb 15, 2018
Pros: Location and comfort.
Cons: Nothing.
Location: Near the station - lots of attractions within easy walking distance,
Very comfortable. Lovely spacious room. Breakfast buffet was superb.
Comment from Hotel Management
Feb 19, 2018 by Tina /Receptionen , Hotel Management
Dear Dr Venn, Thank you for your kind rating and lovely feedback. We are glad that you enjoyed your stay and that our location was convenient for you. Welcome back!
5 out of 5
Recommended
for Everyone
by A verified traveler from london

The hotel is at the centre of the city,

Posted Dec 18, 2017
Pros: Comfy spacious and really helpful staff.
Location: Walk sight see and shop.
This was a trip to see a dentist. The situation at the centre with all the lovely Christmas light made it a joy to walk around the city at dark, that is after 4pm.
Comment from Hotel Management
Dec 19, 2017 by Caroline, Front Desk, Hotel Management
Dear Gun, Thank you for your lovely comments and I am happy to hear that you enjoyed your stay with us. I wish you a lovely Christmas and a Happy New Year! Kind regards, Caroline, Front Desk
4 out of 5
Recommended
for Everyone
by A verified traveler from essex UK

Brand new room . Very nice

Posted Nov 28, 2017
Easy location , nice facilities , staff good . Room excellent
Comment from Hotel Management
Nov 29, 2017 by Reception, Hotel Management
Thank you Marc for your nice comments. Hope you come back to us soon again.
5 out of 5
by David

Happy Stayer

Posted Nov 17, 2017 on Hotels
Close to Gothenburg Station and city shopping centre. Amazing layout and style. Excellent facilities in room. Great choice for breakfast. You can get a meal there but I have to say the service was slow as they appeared understaffed in the evening when we were there.Had internal view of the hotel from bedroom which was interesting and novel. We liked this place! The airport is quite a distance away but coach travel to centre is easy.
Comment from Hotel Management
Nov 20, 2017 by Charlotta, Hotel Management
Dear David, Thank you for your lovely comments about our hotel. I am happy to hear that you enjoyed your stay with us and our location in the city. I wish you a nice day and hope we will get the chance to welcome you back to us in the future! Kind regards, Caroline Gustavsson Front Office Service Manager
1 out of 5
by A verified traveler from NY

It's a nice hotel wait until the renovation is don

Posted Nov 14, 2017
The good: Location is excellent, the hotel rooms decor and breakfast are good. The staff is excellent every time I interacted they were always trying to accommodate. The Bad: We spent 4 nights in the hotel in 3 rooms! This is not a joke! The first room was facing the street under the construction floor and had A LOT of noise. So make a call to the reception change the room to an inside facing one with sealed windows. No problem there until we woke up with a nasty sore throat! Thought maybe the heat was too high so next night I lowered it to the minimum. Went to sleep and a few hours later woke up from an aching sore throat. The heat in the room could not be adjusted and the blower was on continuously at about 4am I requested something to be done like shut the heat off completely! Reception offered me another room with street view and windows that could open. Went to that one opened the windows to get some fresh air and I was able to sleep a few hours. The next night though the same problem, windows wide open heat at full blast the room was miserable. Slept for about 2 hours until the sore throat and a headache from the sleepless nights came up. At that point I decided just to wait for 4am to get to my flight. The same problem happened to another couple that I run into at the reception when I asked for a humidifier in order to help with the problem. So it was not an isolated incident and the management had to be aware. Unacceptable for the management to rent those rooms
Comment from Hotel Management
Nov 20, 2017 by Customer Care, Hotel Management
Thank you for taking the time to write your review. We are glad you liked the location of the hotel, the staff, and the breakfast during your stay. We regret to hear the renovations affected your stay and for the difficulty you had sleeping. We value your feedback and have shared your comments with hotel management to review.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Town centre hotel

Posted Nov 14, 2017
Nice welcoming staff. I got upgraded at a small extra cost. No view except for into a next door office . A very corporate feel. Felt rather American. Still all the luxuries one would expect. I do like a view , to the city or landscape. Here I could chose a view into the restaurants areas or the offices. Claustrophobic, spacious room though with a proper bath and great showers.
Comment from Hotel Management
Nov 30, 2017 by Melissa Front Desk, Hotel Management
Dear Gun, Thank you for this great review! We are so glad to hear that you had a pleasant stay with us. Please do not hesitate to contact us next time and we will do everything we can to allocate you in a room that fulfill your needs. Warmly welcome back! Kind Regards, Melissa Front Desk
4 out of 5
by Victoria

Quick overnight trip

Posted Nov 13, 2017 on Hotels
Hotel was under renovation during our stay. We got a recently updated room which was great. However, the older part of the hotel looked worn. Make sure you get a new room until the update is done. Bar service was great as was the breakfast buffet.
Comment from Hotel Management
Nov 22, 2017 by Charlotta, Hotel Management
Thank you Victoria for your nice comment regarding our renovated rooms and service. The next step in our renovation will be the public areas. Hope we can welcome you back soon again.
4 out of 5
by D

Posted Nov 4, 2017 on Hotels
Comment from Hotel Management
Nov 6, 2017
Hej D, Tack för dit omdöme och välkommen tillbaka till oss. Vänliga hälsningar, Tina /Receptionen
5 out of 5
Recommended
for Everyone
by A verified traveler from Potters Bar, UK

Perfect hotel in the city centre

Posted Oct 20, 2017
Pros: Everything - see above
Cons: The refurbishment once completed
Location: Close to tram stop, Central Station, shops, etc.
I would certainly recommend this hotel for all sorts of reasons. Centrally located, friendly and helpful staff, good restaurant and lovely ambience. The only thing missing was the spa which was being refurbished.
Comment from Hotel Management
Oct 23, 2017 by Tina /Front Desk, Hotel Management
Dear Linda, Thank you for your kind review. We are delighted to see that you are satisfied and would recommend us to others. We hope to see you back soon, once the new spa has opened.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel Perfect Location

Posted Oct 9, 2017
Pros: EVERYTHING!
Location, Location, Location. Great Hotel within walking distance to sights, restaurants, shops. A beautiful Hotel with the most Amazing Breakfast.
Comment from Hotel Management
Oct 12, 2017 by Tina /Front Desk, Hotel Management
Dear Grace, Thank you, I am glad you enjoyed everything and that our location was convenient for you.