Front of property

Reviews of Best Western Solhem Hotel

3.5 out of 5
Best Western Solhem Hotel
Solhemsgatan 3, Visby

Reviews

8.6

Excellent

Rating 10 - Excellent. 299 out of 769 reviews" "
Rating 8 - Good. 380 out of 769 reviews" "
Rating 6 - Okay. 68 out of 769 reviews" "
Rating 4 - Poor. 21 out of 769 reviews" "
Rating 2 - Terrible. 1 out of 769 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mr James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great breakfast choice especially for someone with plant-based requirements, very good indeed!
Stayed 2 nights in Feb 2024
Response from Frida on Mar 13, 2024
Hello James,Thank you for your review.Good to hear that you appreciated our breakfast! Warm welcome back to us,Kind regards,

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
The location was superb. We were able to walk everywhere in Visby and were very close to the ferry back to Nynashamn.
Stayed 2 nights in May 2023
Response from Emma on May 27, 2023
Thank you for taking your time to write this review, we where overjoyed to have you stay with us and hope to house you again soon!

6/10 Okay

TREVOR

Disliked: Room comfort
Visby
The hotel was well placed just outside City walls. The room was OK but no hot water in sink although the shower was fine. Reception not very professional but breakfast very good. Room clean and comfortable but paint work on walls scuffed and could have been easily cleaned. All in all OK but not special.
Stayed 4 nights in May 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
An okay stay
It is a bit run down (hallway carpets and hardwood floors). Good breakfast. Curious that there was only a hand soap dispenser in the bathroom: no shampoo or conditioner. We had to purchase them at the ICA nearby.
Stayed 3 nights in Aug 2021

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weird start but otherwise fine
They tried to take 200 kr more than promised in the booking and then thought we had a dog staying with us (which then would cost 200 i assume?) but they corrected it when I showed the booking details in the app. The rest of the stay was good. 👍
Stayed 1 night in Jul 2021

10/10 Excellent

Krisada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Dick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
Strange that the cleaning is not daily. I ordered a sandwich from the lobby menu and got sick.
Stayed 3 nights in Jul 2020
Response from Elias on Jul 13, 2020
Hi, Because of the covid-19 virus the Best Western concern has decided that we'll let the guest decide if they want cleaning, then we will clean the room. We always ask the guest at check-in what days they want their room cleaned, if forget/did'nt ask you, I appologize. I'm so sorry to hear about the sandwich, that is our fault that I would like to dig into. What kind of sandwich did you order?

8/10 Good

Karin

Liked: Cleanliness, staff & service, room comfort
Nice location for an overnight in Visby
Friendly helpful staff at reception. If you get there in time free parking right outside. If you come later, a fee for guarded p in the backyard. Got a room in a separate house with a garden. It has plenty of tables and chairs for guests. If weather allows you can have breakfast on the terrace outside. Hotel is right at the medieval wall around Visby.
Stayed 1 night in Jun 2019
Response from Alex on Jun 9, 2019
Hi I'm glad you had a nice stay at our hotel and hope you will come back soon again.

10/10 Excellent

Yan, HK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect! Nice location nice room nice service!
Stayed 2 nights in May 2019
Response from Reception on May 21, 2019
Thank you Yan! We hope you to see you again, Best Regards, Solhem Hotel

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic breakfast with a view
The Pros: 1. location, location, location! An easy if uphill walk from the ferry terminal, across the street from the medieval walls, and a fantastic view down to the water. 2. The breakfast! Wow! All the usual continental fixings plus some really lovely surprises: coconut and chia seed pudding, mango/coconut/curry salad, and more 3. Sparkling clean The cons: 1. The water pressure is a little low but nothing unexpected from an older building 2. The rooms are slightly dated/oddly decorated but again nothing unexpected or off-putting 3. Yeah, there aren’t many - it was a stretch to find two!
Stayed 2 nights in May 2019
Response from Lovisa on May 12, 2019
Hi Ann, Thank you for your comments. We are happy to hear that the location, the breakfast and cleaning was good. The water is controlled by Region Gotland because of the lack of water we have on Gotland during summer, so that is the reason why the water pressure is a little low. Hope to see you again some time, Kind Regards Lovisa, Solhem Hotel

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Emelie on Oct 5, 2018
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in May 2018
Response from Louise, Recepetionsansvarig on Jun 29, 2018
Tack för er recension!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Emelie on Dec 11, 2018
Tack för att du tog dig tiden att fylla i vår enkät Välkommen åter

6/10 Okay

Verified traveler

Liked: Staff & service
Uninspiring but value for money.
Very average but still value for money as I got a good deal. Nothing to complain about, just very uninspiring. Lobby bar is open until late so that's a plus. Location is good.
Stayed 1 night in Oct 2017
Response from Jill on Nov 1, 2017
Thank you very much for you specific feedback, hopefully you will book rooms with us again. Welcome back

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very attractive in an old sense
Very little free parking. Paid 80 kr for private overnight parking. Located in easy walking access to old part of Visby and very short drive from car ferry.
Stayed 2 nights in Jun 2017

6/10 Okay

cheryl

Liked: Cleanliness
Basic, good price

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location, helpful staff and a very comfortable extra bed in the room. Other hotels only offer cots or pull out sofas but this was a very comfortable way to share a room with my parents without suffering through the night.
Response from Jill on Jul 14, 2016
Extra beds should always be of the same comfort as ordinarie beds. Only difference should be that you can move them easilier!

8/10 Good

Wing Cheong, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
First time to visit Visby and was a good experience staying in this hotel. Convenient for visiting the city and never have to worry about getting lost as it is just next to the citywall.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in good location
Helpful staff, comfortable and spacious room, good breakfast. Just outside the old town walls, so handy for exploring. Easy to get to with hire car and plenty parking.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, friendly staff, next to City Wall
Friendly staff, location right next to City Wall, good breakfast with lots of options, clean room, good size bathroom, would stay here again

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reasonable price, convenient location
The hotel is very close to the pier, when walking downhill. When going there by shortcut, it is quite a walk if you have luggage. It is in central location though, with many restaurants nearby. The room is equipped with a microwave which is excellent for budget travellers! The surrounding area is peaceful and convenient to everywhere.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Julie, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels a bit like a home.
This a lovely hotel with a homely feel to it. When you leave the ferry, take the path across the road up the hill, then left, and up again (it's a small hill, 10 min walk max). I got a little lost as google maps wasn't quite right about the ferry terminal location. The hotel is right beside the old town wall and a 5 minute walk to the centre of the old town. The breakfast was large with more than enough to choose from. Most rooms come with a view and is a very quiet area.

8/10 Good

Richard, Austin, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to city.
Right outside city wall. Walking from hotel to anywhere in Visby was easy. Our room had view of sea and ferry terminal. Room was tight for 3 adults but we managed. Friendmy staff. Hotel books 1 or 2 bus groups a day so breakfast can be very crowded.

8/10 Good

disk

Liked: Cleanliness, staff & service, room comfort
good getaway
good place to get away to on Gotland. good breakfast and not far from the ferry terminal (you can walk if you don't have heavy bags). call if you will arrive late.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Olga O., Malmö

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good breakfast, sea view from the top floor
The hotel is good however the price per room/night (23-26th of June) was too high for this kind of standard

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

Marie, Ottawa

Liked: Staff & service, room comfort
Perfect location for catching the morning ferry.
I had a room overlooking the harbour, which treated me to some beautiful evening views of sunsets over the Baltic. If you can, try to order a room on the third floor (called "Utsikten" - The View) facing the sea.

8/10 Good

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to ferry port and to old-town Visby
Good location for exploring Visby. Friendly staff, good breakfast, good rooms.

4/10 Poor

Linus

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stängt för säsongen utan att vi fick veta det.
Detta hotell var stängt för säsongen och vi hade fått ett rum på ett annat hotell - utan att vi fick veta det. En riktigt dålig start på resan.
Stayed 3 nights in Dec 2023
Response from Receptionen on Dec 30, 2023
Hej LinusJag ser vi har skickat ett meddelande här utan att ni svarat på det angående flytten till Strand Hotel.Vi skulle självklart ha ringt eller mailat er någon dag innan och kolla att ni hade fått informationen.Vi hoppas trots detta att ni vill ge oss en ny chans och antingen ett nytt försök hos oss eller att ni vill komma tillbaka till strand. Vid fler frågor så är ni varmt välkommna att höra av er igen.

8/10 Good

Håkan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Viktoria

Stayed 2 nights in Sep 2023

10/10 Excellent

Carl Niklas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

olle ohlsson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Bo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Anders

Stayed 3 nights in Oct 2023

8/10 Good

Jonas

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Miniweekend
Det pågår uppfräschning av hotellet - vi fick ett rum i den del som ännu inte var renoverat. Rummet var dragigt, lite kallt och inte senaste inredning men rent! Frukosten var toppen och mysig matsal som var renoverad! Bra läge!
Stayed 2 nights in Oct 2023

10/10 Excellent

Sinem

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rekommenderas!
Mycket trevlig och behjälplig personal. Vi var nöjda med städningen och den goda frukosten. Hotellet ligger i nära anslutning till både färjeterminalen samt ringmuren. Det är gångavstånd till matvarubutiker och till stan. Lobbyn och entréplan är fräsch men våningen ovanför är i äldre skick.
Stayed 2 nights in Sep 2023

6/10 Okay

Anette

Disliked: Cleanliness
Beställde frukostpåse men fick ingen. Golvet i och utanför dusch var blött efter tidigare gäst dusch eller städ, luktade mögel. Bordets fällskiva på rummet var fyllt av smuts och har nog inte rengjorts mellan skivorna på väldigt länge. Fin utsikt från rummet. Mycket trevligt bemötande i reception och av frukostpersonalen.
Stayed 2 nights in Sep 2023

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Hanna

Stayed 2 nights in Sep 2023

10/10 Excellent

Henrik

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Viktor

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Håkan

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023