Ratings based on 549 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Roomy and convenient

Posted Dec 10, 2017
The rooms are spacious and comfortable making the stay relaxing. The staff are polite and accomodating.
Comment from Hotel Management
Dec 11, 2017 by Wayne R, Hotel Management
Thank you for reviewing Best Western Plus Goulburn
4 out of 5
Recommended
for Everyone
by A verified traveler from Wales, UK

Convenient hotel on main route to Sydney

Posted Nov 8, 2017
Pros: Great restaurant
Cons: No prior mention that hotel was being developed and not clearly signed
En route from Victoria border to Sydney. Convenient stopover
Comment from Hotel Management
Nov 15, 2017 by Wayne R, Hotel Management
Hi Alan, Thank you for the comment on Cascades Restaurant we all put a lot of effort into it. Point taken on the development.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Way home stop

Posted Sep 11, 2017 on Wotif
Pros: Everything
Cons: The noise of the heater
As soon as we walked into the room we thought wow Lovely and clean and well presented
Comment from Hotel Management
Sep 18, 2017 by Vicki, Hotel Management
Hi Pam, Thanks for the "everything". Your Best Western Goulburn Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from SYDNEY

Diligent, friendly staff.

Posted Sep 4, 2017
Pros: Staff and accommodation
Warm and welcoming; very accommodating (we had to fit a car trailer with race car onto premises). Lovely loft style units with crisp clean linen, well stocked bar and fridge. Microwave is a bonus. Very helpful chef, catered to my allergies without making me feel like a pain in the posterior. Have already re-booked for next month.
Comment from Hotel Management
Sep 6, 2017 by Wayne R, Hotel Management
Hi Debra, Sounds like your stay at Best Western Goulburn was just what you wanted. If you haven't signed up for Best Western Rewards may suggest you have a look. No cost and points do not drop off. Thank you.
5 out of 5
by john

Posted Sep 3, 2017 on Hotels
We thoroughly enjoyed our stay. The room was two storey, which was fine for us, but it would have been nice to have a toilet upstairs too. We would definitely stay here again. The restaurant was very good, serving excellent meals.
Comment from Hotel Management
Sep 6, 2017 by BEST WESTERN Goulburn, Hotel Management
Hi John, Thank you for your great review on Best Western Goulburn. So pleased that you had dinner in Cascades Restaurant. We are very pleased with our achievement there and it is a huge effort by the whole crew. I would like you to consider joining Best Western Rewards, no cost and no points drop off.
5 out of 5
by A verified traveler

Posted Sep 2, 2017 on Hotels
Comment from Hotel Management
Sep 6, 2017 by BEST WESTERN Goulburn, Hotel Management
Thank you for score
5 out of 5
Recommended
for Everyone
by A verified traveler from vicki

Very happy with our Room

Posted Aug 24, 2017 on Wotif
Arrived on a very cold day, room was warm t on arrival , lovely spacious room. One of the lady Managers was very rude to one of my friends who was also staying there so that was pretty disappointing.
Comment from Hotel Management
Aug 26, 2017 by Wayne R, Hotel Management
Hi Vicki, We now have a large solar system which allows the rooms at Best Western Goulburn to heated or cooled as required during the day time. This has proved be very popular with our guests and is not breaking out budget. As to the other matter I am disappointed with that. I can only apologize. I however am trying to locate who checked you in.
5 out of 5
by A verified traveler from Newcastle NSW

Good facilities and food

Posted Aug 23, 2017 on Wotif
Pros: Food and Facilities
Cons: Parking access
Stayed here for work. The room was clean and well setup. nice and warm. The food was delicious.. Highly recommended
Comment from Hotel Management
Aug 26, 2017 by Wayne R, Hotel Management
Hi Darren, Thank you for staying at Best Western Goulburn. Your review is very much appreciated. So pleased that you enjoyed Cascades Restaurant our crew put a lot of effort into it.
5 out of 5
Recommended
for Couples
by A verified traveler from Melbourne

Comfortable updated hotel in quiet position

Posted Aug 23, 2017 on Wotif
Spacious bedroom with a very comfortable king bed. The bathroom has a heat lamp. Dinner and breakfast in the dining room was quite nice, with friendly staff. A pleasant stopover, would stay again!
Comment from Hotel Management
Aug 26, 2017 by Wayne R, Hotel Management
Hi Deborah, Thank you for staying at Best Western Goulburn and for the great review. We know how cold Goulburn can be at this time of the year and put a lot of effort into making sure that the rooms are extra cosy.
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Overnight stay on the way to snow fields.

Posted Aug 12, 2017 on Wotif
Very comfortable clean and quiet. Great food in the restaurant.
Comment from Hotel Management
Aug 19, 2017 by Vicki, Hotel Management
Hi Lindy, Thank you for staying with us. Hope the snow is fabulous.