Water park

Reviews of Gouves Water Park Holiday Resort

5 out of 5
Gouves Water Park Holiday Resort
Kato Gouves, Pediados, Hersonissos, Crete Island

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 59 reviews" "
Rating 8 - Good. 27 out of 59 reviews" "
Rating 6 - Okay. 9 out of 59 reviews" "
Rating 4 - Poor. 8 out of 59 reviews" "
Rating 2 - Terrible. 1 out of 59 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zion

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for holiday with family and kids.
Stayed 5 nights in Aug 2023

10/10 Excellent

SJOERD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good quality, service minded
Very nice, big and clean hotel. Wonderful staff and very service-minded. 1 week is enough, although very nice hotel, I was glad I could leave it again and see something different. To be honest, that’s the same experience I have with most all-inclusive. The all-inclusive menu could be a little bit more exciting, and for some reason, the juices are way too strong (need 4 times as much water, but they checked it, and it should be ok, according to Greece standards). Coffee is just boring. Couple of things that could be improved: keep the “children” swimming pools open a bit longer, accidents do happen in children pools - clean it straight away, too long lines for drinks and ice-cream.
Stayed 7 nights in Aug 2020

10/10 Excellent

Jeff, Vancouver

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Great facilities, the kids loved it. Only minor issue with the kids club, could use some more engaged staff.
Stayed 7 nights in Oct 2019
Response from Guest relation team on Oct 22, 2019
We would like to thank you for choosing our hotel for your holidays and for your feedback. It is importand for us to know your opinion in order to improve ourselves. We wish to have the opportunity to welcome you again in our hotel in the future.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean with many pools and water parks for all the ages. It was near the beach and in the village. Nice food and all the day and nice staff. Some rooms are old and need renovated.
Stayed 2 nights in Aug 2019
Response from GUEST RELATION TEAM on Oct 8, 2019
THANK YOU VERY MUCH FOR YOUR FEEDBACK

8/10 Good

HG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: - Good for families with young children - Many swimming pools with water slides - Good food in All Inclusive restaurant - Friendly staff - Clean Not like: - Family room is poorly decorated - Poor quality food in Asian a la cart restaurant - Many items not included and are to be paid extra, like swimming pool towels, beach beds, etc. - Animation is nice for small children, but good animation for adults is missing. - The drinks were not fruit juices but were tasting like instant made with sugar
Stayed 7 nights in Aug 2019
Response from GUEST RELATION TEAM on Oct 8, 2019
THANK YOU VERY MUCH FOR YOUR FEEDBACK

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 14 nights in Jul 2019
Response from GUEST RELATION TEAM on Aug 6, 2019
THANK YOU FOR YOUR FEEDBACK.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Το πάρκο, το φαι, το προσωπικό και η φιλοξενία ήταν φανταστικα
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities
Stayed 7 nights in Jun 2019

10/10 Excellent

Sharon, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and friendly hotel. Only 1 negative is excursions, they were not advertised however the receiption desk staff were more than happy to help when asked.
Stayed 6 nights in Oct 2018

4/10 Poor

Steve, Staffordshire

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Room was old and tired. Bathroom had tiles missing and grouting was completly black around the top of the bath. Shower curtain had mould on. Room was nothing like photos on website. Had to pay ectra €100 to move room.
Stayed 7 nights in Jun 2018

4/10 Poor

Mike, London

Disliked: Cleanliness, property conditions & facilities, room comfort
If this is a 4 star hotel then the Crete is in Africa
Stayed 7 nights in Sep 2017

6/10 Okay

mathra, london

Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad hotel but not 4 star
Hello everyone , we had stayed here at gouves water park for 10 days, the room was in need of updating the beds were uncomfortable, and pillows in need of replacing , the restaurant had nice food , but sometimes it could be difficult to fight your way through the crowds not much manners from people, also small children running about spilling food and in general being rude and bad mannered , not all of these problems can be blamed on the hotel and of course it is up to parents to teach there children how to behave, the parents would just let there kids do anything and it was obvious that the small children did not feel comfortable because there mums and dads could not be bothered getting up from there b sides sending 3 year old kids to get food drinks is a no no, and when i said to a senior member of staff they said they had a rule that it was only children 8 and over that were allowed to get food drinks again this rule was not being enforced, the staff need to make sure that the rules for the all inclusive bands are enforced, as people were purchasing large vodkas whisky which they were not entitled to do , this made guests that had paid the extra 25 euros a day annoyed , what was the point ? paying the 25 euros when no one bothered checking the wrist bands, the hotel could be much better if some simple things were changed, staff must challenge bad behaviour, i saw a drunk man pick up his small child and launch him into the pool to the cheers of the crowd.
Stayed 14 nights in Jun 2017

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and walking distance to the beach
Had a lovely long weekend at this hotel. Room was just what you needed. Had a meal at their Smile restaurant at the beach and in the Chinese. If I had to choose would go for the Chinese. Lots of food to choose from all day long. Water slides open 12 to 6pm and you had choices of another 4 pools to swim in. Also enjoyed a massage at the spa. 15 mins away from the airport really easy to get taxi costs 30 euros.
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We stayed here 10 nights ,2 adults one 4 yr old,plenty of activities for children, especially the kids club, goid choice with the food, Asian restaurant was a nice change though. Maksure you take beach towels as not supplied all in all we had a great holiday
Stayed 10 nights in Jun 2017

6/10 Okay

gloria

Liked: Staff & service
More like a 3/2 stars
The area where the hotel is located is depressing. Rooms are okay but only the one which have been refurbished, the old ones are awful. Food okayish, it s all about the quantity but not about about quality. It s gets really busy at meal times making the whole experience not pleasant.

8/10 Good

graham, Peterborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Waterpark & Pizza
Very nice hotel with a good selection on food. Waterpark was great as no queuing. They need to change the wine in the restaurant as it was undrinkable. Had lots of Greek wine elsewhere so not sure why they choose to serve rocket fuel!!!

8/10 Good

M, leicester

Liked: Cleanliness, staff & service, property conditions & facilities
Nice family friendly hotel
The hotel met our expectations fully and the family had a great time.

10/10 Excellent

Ellen, Tipperary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic family friendly hotel.
The Gouves Park Hotel is a family friendly hotel with a Water Park. The hotel is very clean and well maintained. Staff at the hotel are exceptional helpful and friendly. The life guards at the park are excellent and very friendly. There is a beach and a small selection of shops, restaurants and bars within a five minute walk. The food is a good standard although it was repetitive at times. The kids club and disco is aimed at younger children and the animation team are very nice . The evening entertainment could be better. I would recommend this hotel for a relaxing family holiday.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Gouves hotel- Good, but can be better
I was there on October 2010, the hotel is quietly good but the problem was the room. I got a room which it's balcony is just 10 meters from the pool. At day light there is almost constant noise because of the music from the pool and there is almost no privacy because people sit just next to your room. Beside that, The food was very good, a large verity of it. The treatment from the stuff was very kind full, we had a Celiac person and the Chef itself made the food for him. We asked for late departure and we got it for extra paid but it helped very much. There is a lot to see not far away from Gouves.

6/10 Okay

Matteo

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 10 nights in Jul 2023

10/10 Excellent

Vlad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort, the food at the restaurant was great, every evening different theme dinner, lots of variety. Our kids loved the waterpark and liked they got a lot of ice cream from the refreshment stand. Very good service with the towels for sunbeds. Cocktails were ok, the entertainment team was amazing. We loved very much our stay at Gouves waterpark resort!
Stayed 8 nights in Jun 2023

8/10 Good

Hélène

Stayed 6 nights in Apr 2022

8/10 Good

Maxime

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Bien dans l'ensemble
Hôtel sympa surtout les chambres avec accès direct à la piscine (mais attention au bruit tout de même). Les espaces toboggans sont très bien pour les enfants. Le point négatif est la restauration. La nourriture est peu variée, pas terrible, généralement trop salée, il faut faire la queue tout le temps à moins d'arriver dès l'ouverture du restaurant...
Stayed 9 nights in Jul 2021

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer mit direktem Pool und die Anlage sind sehr schön und Kinder kommen voll auf ihre Kosten. Das Essen war sehr abwechslungsreich und reichhaltig. Die Getränke sind typisch (für uns viel zu süß wie mit Sirup angemischt) und das Wasser hat an der Bar leider nicht geschmeckt. Gestreckt bzw. gemischt ging es aber meistens. Für die Erholung zu beachten - ab 21:00 wird Minidisco gemacht und geht bis 23:00 noch Programm und Musik. Extrem laut. Wer das nicht mag sollte anders buchen. Wir waren schon in einem Zimmer etwas weg vom Geschehen. Ansonsten eine tolle Anlage, freundliches Personal und der Dinopark bzw. Aquarium direkt um die Ecke sind sehr zu empfehlen.
Stayed 6 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Très déçu par rapport à notre séjour en 2019,lié aux mesures sanitaires? Chambre spacieuse et agréable. Piscines de bonne qualité et nombreuses. Resto asiatique tres sympa.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon hôtel avec tous les équipements nécessaires pour les enfants, Aqua parc, piscines, animations francophones, show de dance spectaculaires, restaurant de buffet de très bon qualité et le restaurant à la carte asiatique excellent avec un maître d’hôtel Nick digne d’accueil d’un restaurant gastronomique ;) Les barmans généreux qui vous préparent tous les cocktails à la longue de la journée et les glaces de 16h à 17h ont un succès fou ;) Les soirées karaoke et les disco nights font des animations agréables, la plage est à 4 minutes à pied avec du sable fin et les vagues amusantes pour les enfants. Tout est propre et très bien équipé, à recommander et à revenir l’année prochaine 👍
Stayed 12 nights in Jul 2021

10/10 Excellent

Ekaterina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2019
Response from Guest Relations Team on Nov 27, 2019
thank you very much for your rating. we wish to welcome you again in our hotel.

4/10 Poor

Verified traveler

Stayed 12 nights in Oct 2019
Response from guest relation team on Nov 4, 2019
thank you for your feedback. we would appreciate your comments on your rating which will help us improve our services.

8/10 Good

Sabine, Dieppe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La nourriture au top Les installations piscines au top Proche de la mer Aucune visites proposées Assez éloignée d un village typique
Stayed 5 nights in Oct 2019
Response from guest relations team on Nov 4, 2019
merci beaucoup pour votre gentil commentaire. nous souhaitons vous revoir dans notre hôtel à l'avenir.

8/10 Good

BSL, Boulogne-Billancourt

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très convivial avec pas moins de 10 bassins, de grands buffets à volonté où l'on peut déguster des pâtes, des pizzas, des viandes grillées, des poivrons grillés...et des desserts assez crémeux ou des pâtisseries au miel, des fruits frais. Le restaurant propose un grand choix mais l'intérieur est bruyant notamment à cause du bruit des lourdes chaises sur le carrelage.Boissons chimiques (coca, sodas en poudre..), pitas et pizzas disponibles également toute la journée au snack. Ma chambre était plutôt grande et calme avec une décoration très sommaire et la salle de bain était peu aérée et constamment inondée car douche non délimitée. Sinon les toboggans, l ensoleillement, le mini disco, l accès gratuit au tennis et la plage située à proximité sont des . Très bien avec des enfants.
Stayed 7 nights in Oct 2019
Response from guest relation team on Nov 4, 2019
merci beaucoup pour vos commentaires. Vos commentaires sont très importants pour nous, car ils nous aident à améliorer nos services. nous souhaitons vous accueillir à nouveau dans notre hôtel à l'avenir.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hyvä, monipuolinen ruoka. Ystävällinen henkilökunta. :) Mahtavat ruokalatilat. Hyvä vesipuisto. Hotellihuone tarvitsisi päivitystä. Kylpyhuoneen kuivaamiseen kaipasimme lastaa, koska lattia usein märkä ja vesi ja hiekka kulkeutuivat huoneeseen.
Stayed 6 nights in Oct 2019
Response from guests relation team on Oct 29, 2019
thank you for you kind feedback. we always do our best to satisfy our guests. we will take your comments into consideration in order to improve ourselves. we hope to see you again in our hotel in the future.

8/10 Good

Igor

Liked: Property conditions & facilities
Disliked: Room comfort
Отдых с семьёй в конце сезона, октябрь 2019.
Из плюсов, большая и чистая территория, много бассейнов и водных горок, хорошая анимация и приветливый персонал. До моря минут 5 пешком. Большая столовая, отличная еда, очень вкусная и разнообразная. На баре у бассейна подают отличную пиццу и шаурму, очень рекомендую! Из минусов, это долгое заселение, не удобный матрас (чтобы не сказать хуже), плохая уборка и отсутствие душевой кабинки в ванной, весь пол становится мокрый и ужасно скользкий. Полотенца и постели за 6 дней не меняли, а просто протирала влажной тряпкой пол и то не всегда и не везде, балкон вообще не убирали. Есть много прокатов машин рядом с отелем и цены умеренные. Так-как далеко до остановки и автобусы ходят не регулярно, то машина на прокат это лучшая альтернатива и единственная возможность куда-то попасть не завися от общественного транспорта.
Stayed 4 nights in Oct 2019
Response from guest relation team on Oct 20, 2019
we would like to thank you for your very important feedback. we will take you comments into consideration in order to improve ourselves. we wish to welcome you again in our hotel in the future.

8/10 Good

Svein Terje

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super for families with children
We had a relaxing stay, where the 3-year old LOVED the water parks and the pools, and the fact there was always some food she could eat. We liked the quality of the food, and the variety through the week was enough to keep us from getting bored with the food. There are plenty of activities for children, so if you don't want to, you don't need to leave the hotel. If you do want to leave, it's only a short taxi ride to the Aquarium and a dinosaur park (We only visited the aquarium). We could have walked, but that was too hot for us. There is a shopping street in walking distance with a descent super market and some bars and shops. Hotel staff is friendly and helpful, the hotel is recently upgraded and the distance to cross the entire complex is maximum a 3 minute walk, so it's easy to get around.
Stayed 10 nights in Sep 2019
Response from guest relations team on Oct 10, 2019
thank you very much for your possitive feedback. we wish to welcome you again in our hotel in the future.

8/10 Good

Verified traveler

Stayed 7 nights in Sep 2019
Response from GUEST RELATION TEAM on Oct 8, 2019
THANK YOU FOR YOUR FEEDBACK

8/10 Good

Verified traveler

Stayed 7 nights in Sep 2019
Response from GUEST RELATIONS TEAM on Oct 8, 2019
THANK YOU FOR YOUR FEEDBACK

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 7 nights in Jul 2019

10/10 Excellent

Seyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vänligt för barnen trevligt bemötande
Stayed 8 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilettes du self négligées au niveau entretien, avec des portes qui ne ferment pas ou mal...
Stayed 6 nights in Jul 2019
Response from Guest Relations Team on Jul 24, 2019
Merci pour votre avis. nous essayons toujours d'améliorer nos services et vos informations sont très importantes pour nous.

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Staff & service, amenities
Globalement bien, le personnel très accueillant et sympa. Activités proposées à améliorer et entretiens de l’établissement aussi à améliorer.
Stayed 7 nights in Jun 2019

4/10 Poor

christelle

Disliked: Staff & service, property conditions & facilities, room comfort
A l arriver facture pour mon fils âgé de 12 ne le 14 décembre 2006 hors sur le site propose jusqu a 12 ans gratuit coût de la facture 54 euro j ai trouvé cela inacceptable
Stayed 2 nights in May 2019
Response from resrevations on Jun 4, 2019
you had a reservation for 2 persons and you came 3 without any information. moreover the child was already 12 years old. free is until 11 years if already in the reservation.

8/10 Good

MICHAIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from reservations on Jun 4, 2019
Thank you for booking with us and for your rating. we wish to see you again in our hotel.

8/10 Good

Gaoussou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Les animateurs et l’ambiance étaient très bons.
Stayed 6 nights in Oct 2018

8/10 Good

DomDom, Clamart - France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon rapport qualité/prix. Plutot orienté falmille avec des enfants. Nourriture variée et de bonne qualité. Il faudrait ajouter des patins aux chaises car cela amplifie le bruit des salles du restaurant principal... Le personnel est aimable et souriant pour peu qu’on leur dise bonjour et qu’on parle avec eux. Dommage que certaines populations de clients se comportent mal, mais cela se retrouve maintenant partout helas.
Stayed 6 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seul bémol, l'environnement de l'hôtel n'est pas formidable. Pour le reste rien de négatif surtout compte tenu du prix
Stayed 6 nights in Oct 2018

2/10 Terrible

Micaela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inte detta hotell igen!
Otrevlig personal, INTE all inclusive, dålig städning, råttor och ohyra, rummen är i dåligt skick. Känns absolut inte som ett 4 stjärnigt hotell.
Stayed 7 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2018

6/10 Okay

Thierry

Liked: Staff & service, property conditions & facilities

8/10 Good

Lydie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel familial

8/10 Good

Verified traveler

Liked: Staff & service, room comfort