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Reviews of Royal West Indies Resort

4 out of 5
Royal West Indies Resort
Grace Bay Rd, Providenciales, Providenciales

Reviews

9.4

Exceptional

Rating 10 - Excellent. 754 out of 1007 reviews" "
Rating 8 - Good. 174 out of 1007 reviews" "
Rating 6 - Okay. 44 out of 1007 reviews" "
Rating 4 - Poor. 17 out of 1007 reviews" "
Rating 2 - Terrible. 18 out of 1007 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property. Very clean and we walked to restaurants. Restaurant on sit was awesome!! Beach is beautiful!
Stayed 5 nights in Apr 2024

10/10 Excellent

Shannon Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing. Clean and comfy rooms. Beautiful property and the restaurant is great!
Stayed 6 nights in Apr 2024

8/10 Good

Carole

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We really liked the location and the property. Our unit could have used some upgrades but overall, it was above average. Some staff was very friendly. The bartender was overworked and understandably gruff. Biggest complaint is that there was NO beach food and beverage service. Every other resort had it but ours!! This was a bummer. Otherwise I’d give them a higher score.
Stayed 5 nights in Apr 2024

8/10 Good

Patricia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful foliage and grounds. Outside pool areas very clean. Staff was so nice and helpful. The bikes offered could have been a little better maintained. One had a flat and one had no brakes.
Stayed 5 nights in Apr 2024

8/10 Good

Frank, Memphis

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, serene property right on beach. Great restaurant with a good happy hour (typical resort prices). Rooms are comfortable and clean. Wonderful staff. Overall a great place for a relaxing vacation.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jason, Trumbull

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful, beaches and pool incredible, staff very friendly. Loved it! Only drawback is that the food and drinks at the restaurant are extremely expensive. You’ll need to take a trip to the grocery for long stays.
Stayed 5 nights in Apr 2024

10/10 Excellent

robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the beach and property was amazing, the staff for the most part great, restaurant was soso and super slow.
Stayed 9 nights in Mar 2024

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

8/10 Good

Yevgeniy

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained property. Some rooms are updated and clean and some need upgrades. The staff is friendly and attentive. Would come back.
Stayed 6 nights in Mar 2024

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RWI is always a great place to stay. Great staff - Sherman to greet you and Berth at bar! Why we keep going back 👍
Stayed 4 nights in Mar 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rented two bedroom suite for family of 5 and it was very spacious. A little worn in kitchen area but the bathrooms renovated. Huge balconies and common area (basically a one bedroom condo with attached second room which was great). Full kitchen. Overlooked the pool/botanical area. Grounds were beautiful. Uncrowded resort with just enough people. Does not have amenities of other resorts (no pool or room service) but very good room cleaning/stocking, reception assisted with excursions and taxis. Towel, chairs and umbrellas service for beach which was beautiful and easy to find seating everyday. It's a pretty long walk to town area (15-20 minutes?) on the side of a road (can be hot) but used the resort bicycles a couple of times to go to grocery store. If you don't rent a car cab fare is pricey but we used cabs rather than rent to get to different restaurants in the area. It is not in center of town like other resorts but we liked the quiet. Easy beach walk to other resorts/restaurants. Used the Amani Spa at Grace Bay Club which was 5 minute walk up the beach. The restaurant/bar on resort is expensive, but not anymore so then anywhere on the island. Even the grocery store which we used to stock up on breakfast foods for the mornings on balcony was pricey. Great little town for walking, coffee, drinks and shopping. Really would have been better experience if they had a shuttle service to and from main shopping area. Would recommend the resort.
Stayed 5 nights in Mar 2024

10/10 Excellent

Marisa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love RWI!!! It was a perfect week for our family of 5. Gorgeous property, beach and beautiful clean pools. Our two bedroom/two bath condo was spacious and great for a week. Everyone was so nice, welcoming and kind and we felt very safe. So many great places to walk to, we didn’t need a car. Just bring $$ for taxis as they are not cheaper Sherman was a wonderful, kind accommodating host- thank you especially to him! We will be back!
Stayed 7 nights in Mar 2024

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying at the Royal West. Certainly on the quieter side than larger hotels but perfect for what u need. The Pelican bar has the best bar service staff (MJ and B are the best) food for bfast, lunch, happy hour, and dinner. Easy to get a can whenever needed and the oceanfront rooms are a must.
Stayed 7 nights in Mar 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pristine property. Gorgeous beach. Quiet! Staff all amazing & friendly. Highly recommend this property!
Stayed 5 nights in Mar 2024

10/10 Excellent

Jodi L

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 5 nights in Feb 2024

8/10 Good

Shawn M

Traveled with partner
Liked: Staff & service, property conditions & facilities
Our stay at royal West Indies was fantastic, beautiful area, the things we didn’t like was very expensive and the taxi service provided (tinies) was not very reliable. Very late picking up at airport which required a different service to transport us to resort.
Stayed 6 nights in Mar 2024

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Mark S, Copley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

8/10 Good

Kristi Huard

Stayed 6 nights in Mar 2024

10/10 Excellent

Michael Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well maintained. It is situated right at Grace Bay and a few short steps to the beautiful beach. The staff are very kind and very helpful. I would stay again with no hesitation.
Stayed 4 nights in Mar 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff in facility; restaurant was excellent both in service and food quality. Rooms were very nice but without an elevator. No shopping or gift shop on premises so need to take a taxi or walk for supplies, groceries or gifts. Taxi services are available but need to be called. Suggest renting a car. 2 nice pools and directly on the beach.
Stayed 9 nights in Mar 2024

8/10 Good

Kathy

Stayed 7 nights in Mar 2024

8/10 Good

Wayne

Stayed 4 nights in Mar 2024

10/10 Excellent

xiaoming, Fenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Chantal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very quiet place, nice architecture not to big not to small
Stayed 4 nights in Mar 2024

8/10 Good

christopher

Stayed 4 nights in Mar 2024

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff was great. Short walk to the beach and the food was delicious. Would highly recommend. Turks and Caicos we will definitely return.
Stayed 6 nights in Feb 2024

10/10 Excellent

Oscar M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Jody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. Grounds were beautiful-clean and very well maintained. The restaurant had a great happy hour every day from 5-7. Good food as well. Plenty of chairs at the beach for the hotel guests.
Stayed 6 nights in Feb 2024

8/10 Good

Joel

Stayed 5 nights in Feb 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Always a wonderful hide-a-way from the usual throngs of touri in TCI. Excellent beach, restaurant and bar. The only limitation was that the cable TV did not work properly. Back next year!
Stayed 13 nights in Feb 2024

8/10 Good

Robynn

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quieter property, small resort that’s easily accessible to the beach.
Stayed 5 nights in Feb 2024

6/10 Okay

Elizabeth Emily-Stearns

Traveled with partner
Liked: Cleanliness
Dining staff was very friendly. Room was advertised as “Ocean Biew” which was a big stretch. Desk staff was not helpful or friendly. Guests were locked out of their room early (overheard).
Stayed 4 nights in Feb 2024

10/10 Excellent

Genevieve Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Loved the beach and happy hour at the bar.
Stayed 8 nights in Feb 2024

8/10 Good

Theresa

Stayed 5 nights in Feb 2024

8/10 Good

Carl

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach. Friendly staff. Nice grounds. The bicycles were old, in poor repair, and dangerous to ride.
Stayed 6 nights in Feb 2024

10/10 Excellent

Matt

Stayed 4 nights in Feb 2024

6/10 Okay

Jenna

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall, we enjoyed our stay at the Royal West Indies, but I feel that it's difficult to call it a resort. If you're looking for something basic, this may be a good fit, but if you want to be "wowed" by amenities and service, this is not for you. Pros: Friendly staff who were helpful in obtaining taxis, etc. Well-maintained grounds. Walking distance to many shops and restaurants, although far for some who may not like to walk or have difficulty walking long distances. Large rooms with a full-size fridge, closet, etc. Cons: As mentioned, this didn't feel like a resort. It felt like a hotel with a restaurant and pool. Other amenities were lacking. Non-motorized sporting equipment consisted of a few kayaks and bikes that were almost always in use. What else makes this a resort? I am not sure. I can't speak to the quality of the (one) restaurant. We saw a cockroach scurry across the bar on the first day and never actually ate there.
Stayed 5 nights in Feb 2024

10/10 Excellent

ALEX-MICHELLE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab location with great amenities. Service can sometimes be a little slow at the bar but it does get busy. Would definitely book again. Beach is literally a min walk away and plenty of restaurants and souvenir shops within a 20 min walk, hotel offers bikes free of charge if you want to explore further.
Stayed 5 nights in Feb 2024

10/10 Excellent

CHRISTOPHER

Stayed 4 nights in Feb 2024

8/10 Good

Connie

Traveled with family
The gardens are beautiful. The beach is beautiful. Staff is friendly. Botanical room was nice but some what dated - could use a refresh with paint, tile and bathroom & kitchen fixtures. Bed was very comfortable. Restaurant had good food. Happy hour drinks were great! We enjoyed walking on the beach, snorkeling around the mangroves and eating great food at the local fish fry!
Stayed 7 nights in Jan 2024

8/10 Good

Debra, clark

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

TERRY L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone very friendly and welcoming. Nice accommodations.
Stayed 5 nights in Jan 2024

8/10 Good

Rodney Rutledge

Liked: Cleanliness, staff & service
Close to many restaurants. Rooms are clean. It would be nice if the resort had a fitness centre
Stayed 7 nights in Jan 2024

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept grounds, nicely manicured landscape and architecture. The one bedroom room was clean, came with washer/dryer, full kitchen and very comfortable bed. Overall great value for the stay here. 2 pools and a jacuzzi well maintained. Very accommodating staff, saw someone everyday managing outside and the beach area. Food at Pelican Bay was always fresh, reliable and delicious!
Stayed 4 nights in Jan 2024

6/10 Okay

John, Mt Pleasant

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is beautiful. Well-kept an in a good location. The staff is a roll of the dice. You can get a person who is really nice or someone who thinks they are doing you a favor. The bar tender was just plain rude. The desk staff was either really nice or they treated you as an inconvenience. The room was nice bit dated. They could have cleaned it better. Hiar on the floor of the bathroom. and an occasional bug. Not a 5 star or a 4 star but not bad.
Stayed 7 nights in Jan 2024

10/10 Excellent

Joanne

Stayed 7 nights in Dec 2023

10/10 Excellent

ALAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort with helpful and friendly staff. One or two of the servers at the restaurant were less friendly but everyone else was nice. The beach is great. We used the kayak one day and there was always a choice of sunbeds and plenty of available towels. Rooms were clean and had everything you’d need. Hot tub and pools were clean and the grounds were nice
Stayed 4 nights in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024