Ratings based on 99 Verified Reviews

4.5 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great location, quiet, staff accomodating

Posted Oct 16, 2017
Pros: location and friendly staff, bathroom nicely appointed
Cons: room decor was dark, a bit dreary
Hotel is in the Gracia district nestled amongst high end clothing designer shops. Hotel is a historic site with a beautiful facade. Staff was very friendly, helpful with printing of documents and restaurant suggestions. Room was decent size, although a bit dark and could use updating (walls were scratched, wallpaper showed ware, dark bedding). Very nice bathroom and toiletries wonderful! Enjoyed drinks in their lounge and nice atmosphere. Would definitely stay here again - loved coming back to hotel after a long day of sightseeing. Enjoyed turn down service as well. Was a respite for sure.
Comment from Hotel Management
Oct 17, 2017 by Cesar Royo - Guest Relations Manager, Hotel Management
Dear guest, We thank you for taking the time to give us feedback about your stay with us! It is always a pleasure to receive positive comments about our service, as we work every day to improve it. Regarding the room light rest assured that we take your feedback very seriously for our next refurbishment. We hope to welcome you back in our property soon. Greetings from Barcelona,
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent, U.K

Posted Oct 12, 2017
A fantastic Hotel, with a personal feel. Facilities first class. Staff are brilliant and make this place what it is.
Comment from Hotel Management
Oct 12, 2017 by Cesar Royo. Guest Relations Manager, Hotel Management
Dear Mr. Henry, Thank you for taking the time to share your feedback! We are so delighted that your experience with us was so wonderful! We would love to welcome you back again to stay with us in the near future. We look forward to your next visit! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very good quality hotel

Posted Oct 10, 2017
Pros: The staff The ambiance The quality
Cons: Minor maintenance issues (I do mean 'minor')
Location: Close to center of Barcelona, but will generally need a bus or taxi anywhere - but you will from most hotels in Barcelona!
Extremely friendly and well manured staff. Room was was immaculate. A couple of small maintenance issues with the bathroom (pop-up plug in bath broke) and had 3 fridges before one worked - but there was no question - the fridge was changed immediately. Would definitely go back.
Comment from Hotel Management
Oct 11, 2017 by Cesar Royo - Guest Relations Manager, Hotel Management
Dear Jim, Thank you kindly for your review! It is such a pleasure to hear that you enjoyed your stay with us! Our location is conveniently close to shopping areas, dining, and attractions making it a prime destination. Regarding the maintenance issues rest assured that we take your feedback very seriously and will use it to improve. We are highly looking forward to your next visit to Barcelona and we hope to see you again soon! Warmest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Great place

Posted Oct 5, 2017
I found the staff to be extremely helpful, courteous and gracious. They were more than happy to be of service! They all went above and beyond. Nuria and Juan Carlos on the reception and bell staff deserve special mention because they were extremely pleasant and made me feel welcome and comfortable on my first time in Barcelona. My room was well-appointed and I had a great view of the Passeig de Gatcia and the large bathroom was a wonderful treat. Will stay there again when in Barcelona!
Comment from Hotel Management
Oct 6, 2017 by Cesar Royo - Guest Relations Manager, Hotel Management
Dear Candice, We highly appreciate your comments and we are very pleased you enjoyed your stay with us. Thank you for taking the time to write to us, it is fulfilling to receive such wonderful comments. I personally will make sure Nuria and Juan Carlos receives your compliments. We hope to be able to welcome you again in the future. Best regards from Barcelona,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2017
Pros: Location and the staff !
Cons: Drinks at the rooftop bar are very expensive !
Location: Everything, well almost everything is within walking distance !
We loved the Cast Fuster ! Excellent location, amazing staff, wonderful stay !
Comment from Hotel Management
Oct 5, 2017 by Cesar Royo - Guest Relations Manager, Hotel Management
Dear guest, It is always a pleasure to receive positive comments and we truly appreciate you taking the time to send this to us. We are very pleased to know that you enjoyed your stay with us, and we hope to be able to welcome you again in the future. I personally will make sure our staff receives your compliments. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Five Stars

Posted Sep 30, 2017
Pros: See above.
Cons: See above.
Location: Shop, go to Parc Guell.
We chose this hotel to be near family. It is in a beautiful building, convenient to the metro, and near both elegant shopping and interesting neighborhoods. We found it high on pomp but with the exception of the in room coffee service, not so high on value. Breakfast and laundry service, for example, were very expensive. If money is no object you can relax. Otherwise, know before you go.
Comment from Hotel Management
Oct 1, 2017 by Cesar Royo. Guest Relations Manager, Hotel Management
Dear Mr. Lepton, We appreciate your comments regarding your stay at Hotel Casa Fuster. Our location is conveniently close to shopping areas, dining, and attractions making it a prime destination. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,
1 out of 5
by A verified traveler from UK

Certainly not a 5 star hotel in my opinion.

Posted Sep 29, 2017
Pros: The porters were friendly and it smelt great when you entered the foyer. It sadly stopped there.
Cons: The bedroom furniture and maintenance in the rooms. We had to mend the plug in the bathroom so we could have a bath.
Location: The hotel is located well in terms of high end luxury retail if all you want to do is shop!!
Prior to arrival we had asked for a quiet room, on arrival we were shown to a nice enough room but which overlooked 2 junctions and being in a city the traffic was constant. We asked to be moved and in the morning where shown a couple of other rooms one of which they needed an additional 70 euros per night, the other option was a room at the back of the hotel which was meant to cater for the disabled. This was a very tired, old room which in my opinion lacked any suggestion that we were staying a 5 star hotel but it was either this room at the back with a view over looking the residential flats or back to our originally allocated room right next to two main roads. The pool was exactly that, a pool, our hot tub is bigger. Breakfast was completely overrated and cost 30 euros each. Scramble egg was the packet stuff, greasy bacon and a selection of fruits which were hardly fresh produce of the morning. No toast and although there were only 2 other couples in the breakfast lounge, we had to seek attention from the staff to order beverages. The hotels only saving grace where the porters, who went out of their way to assist but then kept apologising for the way we had been treated in regards to our room move. During our stay we found some fantastic hotels who really were 5 star, perhaps the Casa Fuster needs to see what being a 5 star actually entails. Our bill for 4 nights (paying for just 1 breakfast) was in excess of 1300 euros. Certainly not worth it and very, very disappointing
Comment from Hotel Management
Oct 1, 2017 by Cesar Royo. Guest Relations Manager, Hotel Management
Dear Ms. Sue, Thank you for taking the time to tell us about your stay at Hotel Casa Fuster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel Casa Fuster, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2017
Beautiful hotel in a great location with a wonderful history. Great rooftop bar as well!
Comment from Hotel Management
Sep 29, 2017 by Cesar Royo. Guest Relations Manager, Hotel Management
Dear Albie, Thank you kindly for your review! It is such a pleasure to hear that you enjoyed your stay with us! Our location is conveniently close to shopping areas, dining, and attractions making it a prime destination. We are highly looking forward to your next visit to Barcelona and we hope to see you again soon! Warmest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

turn of century meets 21st century!

Posted Sep 3, 2017
Lovely turn of the century classic completely updated to 21st century standards. Located in Garcia neighborhood so easy walking to sites. Staff was very very attentive and the roof top bar a perfect ending to each day watching the sunset over the city. We'll be back.
Comment from Hotel Management
Sep 4, 2017 by Cesar Royo. Guest Relations Manager, Hotel Management
Dear guest, Thank you so much for taking the time to review your stay with us. We are thrilled to hear that you enjoyed your time with us. We will be sure to pass your kind words along to our staff, as they will be glad to hear your remarks! We look forward to welcoming you back to Casa Fuster soon! Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Excellent Hotel nice Staff very good location

Posted Sep 1, 2017
The Hotel is very good, nice staff and helpfull, the location is perfect you have near interesting points to visit.
Comment from Hotel Management
Sep 3, 2017 by Cesar Royo. Guest Relations Manager, Hotel Management
Dear Ms. Pat, We thank you for taking the time to give us feedback about your stay with us! It is always a pleasure to receive positive comments about our service, as we work every day to improve it. Our location is conveniently close to shopping areas, dining, and attractions making it a prime destination. We hope to welcome you back in our property soon. Greetings from Barcelona,