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Reviews of Best Western Plus Graham Inn

2.5 out of 5
Best Western Plus Graham Inn
1707 Highway 16 S, Graham, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 181 out of 443 reviews" "
Rating 8 - Good. 160 out of 443 reviews" "
Rating 6 - Okay. 52 out of 443 reviews" "
Rating 4 - Poor. 36 out of 443 reviews" "
Rating 2 - Terrible. 14 out of 443 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Joe Mark

Stayed 4 nights in Mar 2024
Response from Stormy on Mar 11, 2024
Joe, Thank you for your rating. I hope you will stay with us again.

4/10 Poor

Timothy

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
There breakfast was nasty our bathroom had mold in it and was designed to where if you turned the shower on it would flood the floor and there were metal bars hanging out from under the bed
Stayed 1 night in Jan 2024
Response from Stormy on Jan 31, 2024
Timothy,I am so sorry you did not have a good stay with us. We are in the process of getting approval and bids for converting our tub shower combos to showers. We are hoping to get this started as soon as possible. As for breakfast i am sorry it was nasty to you. We uphold our brand standards for breakfast and use the same vendors. I am not exactly sure what was so unpleasing, if you would like to elaborate please reach out to the hotel and ask for me directly. I would love the opportunity to improve our breakfast for future experience.

10/10 Excellent

James

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Stormy on Jan 31, 2024
James,Thank you for your rating. We are so glad you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

HSICHUAN

Stayed 6 nights in Dec 2023
Response from Stormy on Jan 31, 2024
Hsichuan, Thank you for your rating. We are thrilled you enjoyed your stay with us.

4/10 Poor

Lbj

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicole on Dec 21, 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and convenience. Shower wasn't as safe for elderly as it should be.
Stayed 1 night in Dec 2023
Response from Stormy on Dec 12, 2023
Dear Mike, Thank you for taking time to complete a review of you recent stay. We also appreciate your feedback regarding the showers so we can make appropriate improvements. We hope to see you again. Happy Holidays!

10/10 Excellent

Velma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute hotel.
Stayed 1 night in Dec 2023
Response from Stormy on Jan 31, 2024
Velma,Thank you for your rating and review. We hope you will stay with us again if your visit our area.

4/10 Poor

Romana

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023
Response from Stormy on Dec 4, 2023
Romana, I am sorry your stay was not better, but thank you for the staff compliment

10/10 Excellent

Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wet clean and actuated stay: breakfast is good. Lots of options. Staff is friendly and helpful. Rooms are large.
Stayed 2 nights in Nov 2023
Response from Stormy on Dec 4, 2023
Orlando, Thank you for your review and staff compliment . We are glad you enjoyed your stay with us. We hope you will stay with us again.

8/10 Good

Sandhya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Stormy on Dec 4, 2023
Sandhya, Thank you for your rating. I am sorry it was not a 10 out of 10 stay.

10/10 Excellent

Nishant

Liked: Cleanliness, staff & service, property conditions & facilities
Liked it
Stayed 3 nights in Oct 2023
Response from Stormy on Dec 4, 2023
Nishant,Thank you for your rating. We are glad you had an enjoying stay.

10/10 Excellent

Somdeb

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Absolutely amazing staff, service and location.
Stayed 3 nights in Oct 2023
Response from Stormy on Oct 31, 2023
Somdeb, Thank you for your review. I am thrilled that the staff had such a wonderful impact on your stay. We hope you will choose to stay with us again if you’re in the area.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Stomy on Oct 31, 2023
Leslie,Thank you for your rating. I am so glad you had a good stay with us. We hope to see you again some time.

10/10 Excellent

Eric

Stayed 1 night in Oct 2023
Response from Stormy on Oct 31, 2023
Eric,Thank you for your ratting of your stay with us. I am glad that it was an enjoyable stay. We hope that you will choose to stay with us again.

8/10 Good

Prasad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Stormy on Oct 31, 2023
Prasad,Thank you for your rating. I hope you will choose to stay with us again.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 1 night in Oct 2023
Response from Stormy on Oct 31, 2023
Jon,Thank you for your rating. I am thrilled that you enjoyed your stay. I hope you will choose to stay with us again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast, but need variety in hot foods. Same thing all 3 mornings.
Stayed 3 nights in Sep 2023
Response from Stormy on Oct 31, 2023
Anonymous,I’m glad your stay was good. I’m sorry it wasn’t great. Normally we alternated gravy with potatoes and sausage with bacon. I am sorry if this was not what happened during your stay. We hope that you will choose to stay with us again so that we might show you a great experience.

8/10 Good

Linda

Stayed 1 night in Sep 2023
Response from Stormy on Sep 25, 2023
Linda,Thank you for your rating. I'm glad your stay was ok, but I would like to make it great. Please let us know what we can do to achieve this. We hope you will stay with us again.

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Stormy on Sep 25, 2023
Lori, Thank you for your rating. I am glad your stay was almost great. We hope you will stay with us again so that we might reach our expectation of a great stay.

8/10 Good

Kara

The night clerk wasn’t super warm but maybe cause the lobby ac want working but the amount of crickets in and around the hotel was gross
Stayed 2 nights in Sep 2023
Response from Stormy on Sep 21, 2023
Kara, Thank you so much for leaving us a review. Yes, the crickets are horrible everywhere. We did have our pest control people spray and put out something for them. Compared to earlier this week they have decreased in numbers. We are trying to handle the situation the best we can. Hopefully they keep decreasing. We hope you wont hold this against us and choose to stay with us again.

10/10 Excellent

Tim

Stayed 1 night in Sep 2023
Response from Stormy on Oct 31, 2023
Tim,First let me apologize that it has been 6 weeks since your rating and i am just now responding. I am sorry. I am thrilled you enjoyed your stay with us. We hope you will stay with us again in the future in spite of how long it took for me to respond. Have a wonderful week.

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean gotel. Staff was very friendly. Close to everything you could need!
Stayed 2 nights in Sep 2023
Response from Stormy on Oct 31, 2023
Fredrick,Thank you for your review. I am thrilled that you had a wonderful stay with us. We hope that you will stay with us again.

2/10 Terrible

Mark

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in shambles! The lobby was being kept cool by swamp coolers. The room had holes in the walls, dust everywhere, Walmart stickers on the paintings, no usb outlets, the bed was old and terrible, the bathroom tub was rusted out and someone did a shotty repair job on it, the toilet was cracked, and the floor was dirty upon arrival.
Stayed 1 night in Sep 2023
Response from Stormy on Sep 6, 2023
Mark, I am so sorry that your stay was this bad. I have sent maintenance into this room. We have replaced our mattresses so that is a concerning. He is taking a look at the frame and everything to see why it felt old to sleep in. We have had our tubs refurbished and we are noticing rust spots bleeding through on some of them. I would like to assure you we are taking steps to rectify this though. As for the cleaning itself I have went through to see whom had this room and will be speaking with them as they do have check lists to be sure every room is getting the best clean. Again I am so sorry. I do hope that you will give us a second chance in the future. If not I completely understand. We do hope you will stay with the brand as they really are great.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a comfortable, clean, excellent place to stay. We are so glad we chose this Inn.
Stayed 1 night in Sep 2023
Response from Stormy on Sep 6, 2023
List, Thank you so much! We are thrilled you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

Inuwa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
Great front desk service staffs.
Stayed 2 nights in Aug 2023
Response from Stormy on Aug 25, 2023
Inuwa,Thank you for your rating and review. I love that the staff made a wonderful impression. They are some of the best people I have had the pleasure of working with. We have an amazing team. We hope that you will stay with us again sometime.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very hard and breakfast area was extremely hot. Other than that the stay was wonderful!!
Stayed 1 night in Aug 2023
Response from Stormy on Aug 25, 2023
Jason,I am so sorry that the bed was hard. We do have a couple mattress that we are changing out they are on the way so hopefully that will fix it. As for the heat, yes, we have been trying to get our ac fixed. They fix one thing and then its something else. This has happened three times now. We are waiting on the smallest of parts to come in and hopefully fingers crossed that will finally get it fixed. Other than those things I am thrilled you had a wonderful stay. I do love to hear that. We aim for everyone that stays with us to have this type of experience. We hope you will stay with us again. Hopefully the two situations will have been improved.

10/10 Excellent

Ethan

Stayed 1 night in Aug 2023
Response from Stormy on Sep 21, 2023
Ethan, Thank you for your rating. I am sorry this took so long to reply. We hope you will choose to stay with us again if your in the area.

10/10 Excellent

Robin

Stayed 1 night in Jul 2023
Response from Stormy on Jul 13, 2023
Thank you Robin for your rating.

10/10 Excellent

Moon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Stormy on Jul 13, 2023
Moon, Thank you for your rating.

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally they said they did not have a reservation on my name. It took a while to find it even when I gave them the reference number
Stayed 2 nights in Jun 2023
Response from Stormy on Jul 13, 2023
James, I am so sorry that they had issues finding your reservation. I am glad that they were able to find it however.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 1 night in Jul 2023
Response from Stormy on Jul 13, 2023
Tyler, Thank you for your rating. I hope during your next stay it is a 5 out of 5.

2/10 Terrible

james

Liked: Property conditions & facilities
Disliked: Cleanliness
My room was dirty it was left over food in the refrigerator spoiled milk. I had dity towels in the shower. My wife was not happy at all. I told the staff and they acted as if they did not care.
Stayed 2 nights in Jun 2023
Response from Stormy, GM on Jun 16, 2023
Hi James, thank you for bringing these issues to my attention. I will speak with all of my staff to ensure this does not happen again. I hope you will not let this instance affect your opinion of Best Western Hotels as a brand. If you would like to discuss this further, please don't hesitate to reach out to me directly.

2/10 Terrible

Sharon

Traveled with family
Disliked: Staff & service
Won't change linèns said they were understaffed. Parking is insufficient.
Stayed 4 nights in Jun 2023
Response from Stormy on Jun 12, 2023
Sharon, I think there has been a miscommunication. We change all linens when housekeeping is requested. It is just that housekeeping is upon request.

10/10 Excellent

Kasi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only problem we had was the air conditioning in tge lobby and dining area was very stuffy. Everything else was wonderful.
Stayed 1 night in Jun 2023
Response from Stormy on Jun 12, 2023
Kasi, Thank you for your review. I am glad you enjoyed your stay. I do apologize the ac is having issues. We are waiting on the tech to come back and fix the issues that have come up since the repair.

8/10 Good

Hicks

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jun 2023
Response from Stormy, GM on Jun 7, 2023
Hello, we're delighted you enjoyed your recent stay with us and hope to see you again in the future.

10/10 Excellent

Kate

Stayed 1 night in Jun 2023
Response from Stormy on Jul 13, 2023
Kate, Thank you for your rating. We hope you will stay with us again if your in the area.

6/10 Okay

AKANKSHA

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The bed was not good at all. The service was bad. There was no comforter in the room. When I asked for one, they asked me to come down and take it . I had to tell multiple times to get room cleaned .
Stayed 2 nights in May 2023
Response from Stormy, GM on Jun 5, 2023
I am very sorry for the issues you experienced during your recent stay. Thank you for bringing these issues to my attention so I can get them addressed immediately with our staff. I hope you will consider giving us another opportunity to provide you with a superior experience.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
As noted above everything was good. It was close to my destination was the main reason for staying as well as being there before
Stayed 1 night in May 2023
Response from Stormy, GM on Jun 5, 2023
We are thrilled you enjoyed your recent stay at our property and hope to see you again in the future!

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Stormy on Jun 5, 2023
Lucy,Thank you so much for your rating. We hope you will stay with us again.

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy and close to familu
Stayed 1 night in May 2023
Response from Stormy on Jun 5, 2023
Rachael, Thank you for your feedback. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us again.

6/10 Okay

walter and Irene

Stayed 1 night in May 2023
Response from Stormy on Jun 5, 2023
Walter and Irene,I am sorry your stay was not better. If you would like to let us know of the issues you experienced so that we can fix them we would appreciate it. We do hope you will give us another chance to show you a better stay.

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay In Graham. Good breakfast!
Stayed 1 night in May 2023
Response from Stormy, GM on May 24, 2023
Hi Michele, we are thrilled you enjoyed your stay with us and look forward to seeing you again in the future!

8/10 Good

Hans

Traveled with partner
Liked: Cleanliness
Excellent facility. Would stay there again.
Stayed 1 night in May 2023
Response from Stormy on May 22, 2023
Hi Hans, we are delighted you enjoyed your stay and look forward to your next visit to our location!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Stormy on May 22, 2023
Hi Ronald, we are thrilled you enjoyed your stay and hope to see you again in the future!

8/10 Good

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice. The road it was on wasn’t super busy for being a main road in the town. Next to multiple shopping areas
Stayed 1 night in May 2023
Response from Stormy, GM on May 10, 2023
Hi Hailey, we are delighted you enjoyed your stay with us and look forward to seeing you in the future!

10/10 Excellent

Sharie

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Stormy on Jun 5, 2023
Sharie,We are glad you enjoyed your stay with us. We hope to see you again.

8/10 Good

marcia

Stayed 2 nights in Apr 2023
Response from Stormy on Apr 26, 2023
Marcia, We are glad your stay was good. We hope you choose to stay with us again and hopefully have a great stay. If I can be of further assistance please let me know.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Stormy on Mar 21, 2023
Anonymous, Thank you for your rating. We hope you will choose to stay with us again and give us a chance to get a 10 of 10 rating.

8/10 Good

Rhonda, Waco

Traveled with family
Liked: Cleanliness, staff & service, amenities
Could not get shower to work.
Stayed 1 night in Mar 2023
Response from Stormy, General Manager on Mar 14, 2023
Hi Rhonda, I am so sorry you had difficulties with the shower during your stay. In future, please do not hesitate to contact the Front Desk. This is a fairly common question and our staff is more than happy to provide troubleshooting or maintenance as needed. Thank you for the review and we look forward to seeing you in the future!

10/10 Excellent

Chirstpher

Very clean and well put together staff and Hotel.
Stayed 1 night in Feb 2023
Response from Stormy, GM on Feb 20, 2023
Hi Chirstpher, Thank you for the great review of you recent stay. We're delighted you enjoyed it! We hope to see you again in the future.