This little hotel is very friendly and welcoming and the staff are very helpful. The rooms are small but well appointed and there is great attention to detail. The breakfast is outstanding. The hotel is right in the heart of town. While the building is too small to accommodate facilities such as a gym and pool, guests have access to these services at the hotel's sister location just a block away.
Traveller from Melbourne VIC, Australia
Located in the heart of Gramado, this romantic hotel is within a 15-minute walk of Gramado City Hall and Mini Mundo. Black …More
The hotel is clean and well decorated. The staff is helpful, although the vallet service is not so gentile. The localization is good - near from the city center. The bathroom could be better, but the rooms are very wide and clean.
Traveller from São Paulo, SP
Located in the heart of Gramado, this hotel is 0.6 mi (1 km) from Korvatunturi Theater and within 3 mi (5 km) of Mini Mundo …More
only two short blocks from a spectacular town! The rooms and public areas are spacious, and the breakfasts include everything one could want. Everything is new and in great shape. It is more elegant than I had assumed from the description.
Dave from Bryn Mawr, PA
This family-friendly Gramado hotel is within a 10-minute walk of Rotula of Flags and Mini Mundo. Black Lake Park is 0.8 mi …More
I've spent 4 nights in this hotel, and anded up paying a price through Expedia way lower less than a half than what I'd have paid directly to the Hotel or any one of the travel agencies in Brazil. Hotel facilities are excellent, room is huge and hotel staff is very friendly and nice. They were always helpful on getting us local tips for things to do and restaurants. Breakfast was very good and hotel location is also excellent. All restaurants nearby offer free transpoprtation, but walking to the downtown was just a 15 min run.
Located in the heart of Gramado, this romantic hotel is within a 15-minute walk of Gramado Gateway and Mini Mundo. Black Lake …More
Overall the resort is nice quality. Room was OK but not at 4 Star US level. good service at the front desk and morning buffet. The major issue came during dinner at their casual restaurant. I ordered 1/2 bottle of red wine from a respectable vineyard. When it was opened it clear that it had gone bad. Air had leaked into the bottle past the cork and made the wine smell like horse manure. It was totally and positively awful... I mentioned it to our waiter who then sent over another supervisor. We explained that the wine was bad but he simply explained that they do not accept returns and would not replace or refund our money. He didn't even want to test it himself. It said it was hotel policy that I pay for it even if I didn't like it.
In my extensive travels around the world it is common to have an occasional spoiled bad bottle of wine due to the cork. There are typically between 5-6% of corked wines go bad if they are not stored properly. Its not a big deal...simply get me another one that is good. In the past the restaurants have been very apologetic and quickly replaced it. For the Wish Serrano hotel to charge me and act like it was my fault is not acceptable.
Traveller from Atlanta
This family-friendly Gramado hotel is located on a lake, within a 10-minute walk of Etnias Square and Mini Mundo. Black Lake …More