Ratings based on 725 Verified Reviews

4.3 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto canada

Posted Nov 15, 2017
An enjoyable stay. Good facilities and location.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Love this Hotel

Posted Nov 6, 2017
I always stay at the Gramercy when I am in NYC. Their level of customer service is amazing and I just love the location and the rooms are beautiful.
Comment from Hotel Management
Nov 9, 2017 by fady, Hotel Management
Thank you for sharing this feedback we are thrilled you enjoyed your stay with us. We look forward to the next visit! Best regards, Fady
2 out of 5
by A verified traveler from Califorina

Posted Oct 24, 2017
It’s in quiet Location but not a 5 star hotel way over price !!!!!!!!
Comment from Hotel Management
Nov 1, 2017 by Fady, Hotel Management
I am sorry to read your experience fell below yours and our expectation. I am hopeful we have the opportunity to host you again in the future and would very much like to discuss with you in the future what we can do to make that happen. Best regards, Fady
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Hotel is vacation in itself

Posted Oct 19, 2017
Boutique hotel without being kitschy Very comfortable rooms very clean Great rooftop terrace Friendly staff throughout Great location
Comment from Hotel Management
Oct 30, 2017 by Fady, Hotel Management
Thank you for sharing this review, it was a pleasure to have hosted you and we look forward to many more future visits from you! Best regards, Fady
5 out of 5
Recommended
for Everyone
by A verified traveler from Dearborn MI

Wonderful Hotel, Difficult to Stay Anywhere else!

Posted Oct 16, 2017
Pros: Location, Comfort of Room, Friendliness of Staff.
Cons: Nothing! Perfect!
Location: Can walk in gated Gramercy Park, The National Art Gallery is across the street. Theodore Roosevelt birthplace is down the street.
This is a return stay. I was so impressed with our stay last spring, that we had to come back. The staff is warm and friendly. Access to Gramercy Park is amazing! The rooms are incredibly comfortable, quiet, and decadently sumptuous. Love the location, close to all subway lines. A wonderful, old New York City vibe.
Comment from Hotel Management
Oct 16, 2017 by Fady, Hotel Management
Thank you for sharing this glowing review and we look forward to many more visits from you in the future!
4 out of 5
by A verified traveler

Classic & Beautiful Hotel

Posted Oct 16, 2017
Cons: The lighting!
Beautiful, well situated hotel. Spacious rooms and top-notch staff. Loved everything except the low lighting everywhere. Very hard to see inside especially after coming in from outside.
Comment from Hotel Management
Oct 16, 2017 by Fady, Hotel Management
Thank you for sharing this glowing review and we look forward to many more visits from you in the future! As for the lighting in the hotel it is part of the design and intended to create a calming atmosphere should you require additional lighting in your room do not hesitate to ask on your next visit!
3 out of 5
by A verified traveler from Arlington VA

Nice location, nothing else

Posted Oct 3, 2017
I found the gramercy uncomfortable. The rooms are old, small, and poorly furnitured. The bathrooms are extra small (really!) even by NY standards, and could use some renovation. The location remains great. The restaurant next door is very good. I don't think I will be coming back.
Comment from Hotel Management
Oct 18, 2017 by Fady, Hotel Management
Sorry your experience did not meet yours or our expectations. We would love the opportunity to host you again should you reconsider staying in NYC in the future.
3 out of 5
by A verified traveler

Expensive hotel in safe location

Posted Oct 2, 2017
Pros: beds
Cons: LIGHTING IS HORRIBLE in rooms and lobby. What? you think we're vampires?
Location: mid manhattan subway is couple blocks away
expensive - will probably stay elsewhere next time
Comment from Hotel Management
Oct 16, 2017 by Fady, Hotel Management
Sorry your experience did not meet the expectations you had. The lighting in the hotel is part of the design with the intent to set a calming and relaxing atmosphere through the eyes. We hope to have the opportunity to host you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota, Fl

The Gramercy never disappoints.

Posted Sep 26, 2017
The staff, the location, and the comfort of GPH make it the only hotel where we stay in Manhattan. The concierge staff is second to none (Joy knows everything!) Simply the best.
Comment from Hotel Management
Oct 16, 2017 by Fady, Hotel Management
Thank you for sharing this glowing review and we look forward to many more visits from you in the future! I will be sure to share your feedback with Joy and our concierge team!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2017
Great place, they have a phone next to the toilet
Comment from Hotel Management
Sep 27, 2017 by fady, Hotel Management
Thank you for sharing your feedback and we are thrilled you enjoyed your stay at GPH! We look forward to your next visit. Best regards, Fady