We had an excellent stay. Staff very friendly and always ready to help .However there was some disparity in accommodation. We had two rooms one was smaller than the other and one did not provide a microwave. Also noted that some rooms had exercise bikes, ours did not have one. This should reflect on price paid .We paid the same for both rooms. Also to note that it is not very disable friendly accommodation.
Comment from Hotel Management
Mar 7, 2015 by Apartments El Paseo, Hotel Management
We are sorry about the disparity of the living terrace of the two apartments caused some discomfort. Let us explain it. The apartments are all the same size; in your case at first you had one apartment with a terrace outside of the living room (as all other apartments has, except only one that has the terrace integrated in the living room). The second apartment in this case was this one. So, although it seems different because the terrace is integrated in the apartment, and the living room includes the terrace and this makes one apartment looks like if were bigger than the other – but in square meters both are the same size. So, it was our fault not has been able to get in touch better with you to explain this to you.
In other hand, about our complete offer of any electrical free appliances at disposal of all clients, our policy is offering the customer the maximum free customization of the apartment as possible. Before arrival all the clients receive a form entitled “wish list / welcome letter” for customize and configure the apartment furniture and equipment to their taste (for example, microwave, spinning bike, etc.) and the clients choose what they want, all this free of charge. In this case, we have sent this form to the clients, but unfortunately we never received a response, so we could not customize this two apartments. Any case, all the clients can come any moment during their stay, to our Reception, or our Client Service or our Cleaning Service, to ask for any matter, for example asking for a spinning bike or a microwave – these are optional services free of charge and upon availability, as we have in deposit enough of them to do it.