Posted Nov 4, 2016
The room was very tired and in desperate need of updating the furniture in the living area was very stained and dirty there was a water leak through the ceiling in the kitchen and the outside terrace flooded when it rained heavily due to blocked drains. The bedroom was fine beds comfortable and linen clean, with plenty of storage. The bathroom again was shabby and a little grubby as a result, it was cleaned twice during our 9 day stay, which was satisfactory. The towels were clean and also changed twice. The excellent tv constantly lost sound and you had to call reception to reboot which was irritating. There was internet access but only at a cost of 7,95Euros per day which was extortionate and as only needed for occasional data usage we didn't bother, in this day and age you would expect it to be included or at least at a reasonable price. There was a safe in the room but again it was an additional 2Euros a day. We were a very long way from the exit up several flights of stairs which was ok for us but would be difficult for anyone less able, there are 2 separate lifts to get up and down but often out of order. Our apartment was next to the very busy main road with bars of security fencing around & the walkway ran directly in front so felt a bit like we were animals in a zoo. Also it wasn't in Mogan but Taurito the next bay round and much less attractive. Parking was almost impossible close by, had to park most days at bottom of steep, long hill, not ideal with bags.
Comment from Hotel Management
Nov 22, 2016 by Miguel Dominguez, Hotel Management
Thank you for your comments, great guest experience is very important to us and therefore, we regret to read that on this occasion some aspects of your stay were less than satisfying for you. Please be assured that our on-going refurbishment will certainly address the issues mentioned. We are pleased o read that you appear to have had an otherwise enjoyable stay and we hope to see you coming back soon!