Ratings based on 167 Verified Reviews

4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Baldock

Needs updating

Posted Nov 4, 2016
Location: The next bay round Porto Mogan is beautiful and has a white sandy beach and full facitities. A good spot for visiting all attractions and sights.
The room was very tired and in desperate need of updating the furniture in the living area was very stained and dirty there was a water leak through the ceiling in the kitchen and the outside terrace flooded when it rained heavily due to blocked drains. The bedroom was fine beds comfortable and linen clean, with plenty of storage. The bathroom again was shabby and a little grubby as a result, it was cleaned twice during our 9 day stay, which was satisfactory. The towels were clean and also changed twice. The excellent tv constantly lost sound and you had to call reception to reboot which was irritating. There was internet access but only at a cost of 7,95Euros per day which was extortionate and as only needed for occasional data usage we didn't bother, in this day and age you would expect it to be included or at least at a reasonable price. There was a safe in the room but again it was an additional 2Euros a day. We were a very long way from the exit up several flights of stairs which was ok for us but would be difficult for anyone less able, there are 2 separate lifts to get up and down but often out of order. Our apartment was next to the very busy main road with bars of security fencing around & the walkway ran directly in front so felt a bit like we were animals in a zoo. Also it wasn't in Mogan but Taurito the next bay round and much less attractive. Parking was almost impossible close by, had to park most days at bottom of steep, long hill, not ideal with bags.
Comment from Hotel Management
Nov 22, 2016 by Miguel Dominguez, Hotel Management
Thank you for your comments, great guest experience is very important to us and therefore, we regret to read that on this occasion some aspects of your stay were less than satisfying for you. Please be assured that our on-going refurbishment will certainly address the issues mentioned. We are pleased o read that you appear to have had an otherwise enjoyable stay and we hope to see you coming back soon! Miguel Dominguez Resort Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from windsor

Great relaxing experience

Posted Apr 25, 2016
Pros: Cleanliness,fun staff.
Cons: Air ventilation in lift,glass front made them like greenhouse,
Location: A great location ,not too loud and close to prettiest port on the island.mountain roads a bit scary.
Stayed at Cala blanca for week in April ,weather superb ,comfortable apartment,only negatives were that we were on the ground floor and as such had security fencing obscuring our views across the bay slightly and the car parking could be a bit troublesome.Staff really friendly ,a++.
Comment from Hotel Management
Jul 14, 2016 by Miguel Dominguez, Hotel Management
We are pleased that we were able to offer you a good base from which you could explore all that the area has to offer and it is great to know that you had a good time. We hope we may get to see you coming back with another visit in the future! Miguel Dominguez Resort Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet

Posted Mar 9, 2016
Nice apartment with friendly staff. We had been before so knew what to expect. Good bus service to other parts of the island.
Comment from Hotel Management
Sep 13, 2016 by Miguel Dominguez, Hotel Management
Thank you for sharing your comments, we hope you may return with another visit in the future! Miguel Dominguez Resort Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Evesham Uk

One night stay excellent. Perfect solution for us.

Posted Feb 22, 2016
Pros: Modern clean pleasant fully equipped
Cons: Nothing
Location: Transport is essential.Puerto Mogan is charming in next bay. Taurito at foot of ravine is developed and ok.
Arranged at short notice within timeshare complex. Located high on side of ravine amongst other complexes. Excellent road access but car parking limited and a good walk downhill if you cannot reserve or find a spare space at top. Reception and porter services excellent. The apartment was modern fully equipped and spotless with big sun terrace. Delightful place to stay but do have a good think about location if car parking or hills are an issue. It is not practical to get to beach. There is a good shuttle bus though that would solve all this.
Comment from Hotel Management
Mar 6, 2016 by Miguel Dominguez, Hotel Management
Thank you for your comments, we are thrilled to learn that you had such a pleasant stay with us we hope that soon you may decide to come back with another visit! Miguel Dominguez Resort Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from english

Could not use spa and facilities not specified

Posted Feb 9, 2016
not specified that spa and other facilities were extra
Comment from Hotel Management
Feb 23, 2016 by Diamond, Hotel Management
We apologise if you were not made aware of the fact that there some facility use charges are applicable; we do always try to ensure that this information is passed to our guests by our booking partners and regret this was not so on this occasion. We hope this did not mar your stay and that you may decide to visit us again soon. Miguel Dominguez Resort Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Very quiet resort, we had a car to explore the isl

Posted Jan 7, 2016
Pros: Location
Cons: Some rooms are ultra modern it would be great for if they were all of the same standard
Location: Quiet resort which we wanted. Up a hill so not good if you don't like walking or have difficulties walking. Great base
All of the staff were so friendly and helpful. Some rooms are a little dated but ours was freshly painted. Very well equipped kitchen. Great base to explore the island
Comment from Hotel Management
Feb 5, 2016 by Resort Manager, Hotel Management
Thank you for your kind comments - we assure you that our refurbishment program's goal is to bring all apartments to a unified high standard and so we hope that soon we will be able to fulfil this. We hope you will consider coming back in the future Miguel Dominguez Resort Manager
3 out of 5
by A verified traveler from UK

Hotel stay over Christmas

Posted Dec 27, 2015
Pros: The reception staff were friendly and the cleaners who came twice during our weeks stay, did a good job.
Cons: I think the fact that it's in a resort with nothing else there, I am not sure how it could be improved.
Location: Nothing to do in resort.
Although we didn't pay too much for this stay, we were quite disappointed with it. The hotel is in Taurito, not far from Puerto Mogan, but not walkable to. The resort itself only had a beach and nothing else. All the other hotels are all inclusive so there were no restaurants at all. Without a car, you would be stuck. The apartment we stayed in was not refurbished and it was extremely small, basic and dated.
Comment from Hotel Management
Feb 7, 2016 by Miguel Dominguez, Hotel Management
We are sorry if you were disappointed, we try to ensure that all our quests are aware prior to arrival that we enjoy a quiet location and most our patrons choose to visit us for that reason, and so we regret this was not the case on this occasion. We apologise for any inconvenience this may have caused. Thank you for your comments Miguel Dominguez Resort Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey UK

Posted Nov 4, 2015
Beautiful setting, the friendliest of staff, good pool & the food is phenomenal. Would highly reccomend for a young couple to escape here. Easy & cheap to explore the other local towns & ports.
Comment from Hotel Management
Nov 13, 2015 by Miguel Dominguez, Hotel Management
That is great feedback and thank you very much sharing. Please do visit us again soon! Miguel Dominguez Resort Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel until the one lift broke down

Posted Oct 11, 2015
We are both 84and when the lift broke down we had to walkup4 floors not easy the next day we wanted our cases taking to reception and after three phone calls my wife climbed the stairs and found three staff discussing who would go down and they phoned down to say our taxi was waiting that spoilt a good holiday in a good hotel hotelxxx Staff in receptionpoor
Comment from Hotel Management
Nov 4, 2015 by Diamond, Hotel Management
We are very sorry to read your comments and it goes without saying that we will address this with the reception team. We hope that you had an otherwise pleasant stay! Miguel Dominguez Resort Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge

Good value for money.

Posted May 2, 2015
Pros: Well equipped apartments, pleasant restaurant, warm swimming pool and very helpful staff.
Cons: Upgrading of rooms currently taking place so will wait until this is complete before commenting further.
Location: Local hotels have small shops for essentials, but no nearby supermarket. Seaviews but 10 minutes walk to beach. Local /hotel buses useful /necessary
Had hoped for a re-furbished room but none were available. However we were able to pay to upgrade to a 2 bedroomed apartment. Very well equipped, spacious terrace and comfortable bed. We only stayed for 3 days but would love to stay for longer on another occasion. An uphill walk on a poor pavement back to the hotel from the beach. Good local bus service to other resorts which, unless you rent a car or like a very inactive holiday, you are going to need to get to a range of shops and restaurants at other resorts.
Comment from Hotel Management
May 8, 2015 by Diamond, Hotel Management
We regret not being able to accommodate you in a refurbished apartment, however we are glad that we could offer you an upgrade and we are pleased that you had an overall enjoyable and relaxing stay and found everything you needed provided for you. We hope we will have another chance to see you again soon! Miguel Dominguez Resort Manager