Ratings based on 186 Verified Reviews

4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from devon

Family friendly complex

Posted Apr 14, 2017
Pros: Well laid out and pleasing on the eye Great idea to stop people reserving sun beds before 10am in the morning
Cons: Entertainment
Every thing kept clean and tidy. Entertainment not the best but great if your under 12 years old Food ok as expected from all inclusive with a good choice Wifi not the best kept losing single but ok in certain areas Staff all worked very hard and were all ways helpful and friendly, all in all a great place which is why this was our second visit to this complex
Comment from Hotel Management
Apr 17, 2017 by Gina Oszvalcsek Guests Relation, Hotel Management
Dear Client, Thank you very much for taking the time to publish your comments and valuable opinion which motivates us to continue improving. We hope that you had a good homeward journey and that we can welcome you again as guests in the future. Yours sincerely, Gina Oszvalcsek Guests Relation
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Perfect family hotel

Posted Apr 7, 2017
We were amazed at how fab this hotel was! We just returned from 7days with our 16month old. The suites are private and you have a little Terrence and stretch of garden to play in. The pool is big and heater which was great for the baby! There was always free sunbeds. You are a 15min walk from a silky Sandy beach, or a quick shuttle ride. There's great resteraunts by the sea too! The food at Dunas has a different theme every day (Italian, Chinese, Spanish, international, Canarian, Mexican) it is plentiful and there is lots of choice maybe 10 possible mains. The salads were incredible and changed everyday! Breakfast too had lots of choice. The staff there are so helpful always saying hello and playing with our little one! She loved Juan Antonio the porter and Fran in the restaurant were so kind to her! The place is very clean. The entertainment team are fun and not pushy at all. We didn't go to the disco but it sounded great! There is an on site supermarket and little cafe that's great for lunch. We really enjoyed the cocktails pre dinner at Taste bar! Our little one loved the playground which is one big sand pit! She was too young for the mini club but went every morning to colour in! Everyone is so friendly we are considering going back next Easter it was that good! When daughter is older she will love it as there is lots to do for the children! I'd say the guests are mostly German/French very little English which we liked! Thank you dunas for a great stay!
Comment from Hotel Management
Apr 7, 2017 by Gina Oszvalcsek Guests Relation, Hotel Management
Dear Client, Thank you very much for taking the time to publish your comments and valuable opinion which motivates us to continue improving. We hope that you had a good homeward journey and that we can welcome you again as guests in the future. Yours sincerely, Gina Oszvalcsek Guests Relation
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great family hotel!

Posted Feb 28, 2017
Beautiful, warm pools. Lovely gardens. Immense animation team. Very friendly staff. All in all a wonderful stay for our family of 4 :)
Comment from Hotel Management
Mar 11, 2017 by Gina Oszvalcsek, Guests Relation, Hotel Management
Dear Client, Thank you very much for taking the time to publish your comments and valuable opinion which motivates us to continue improving. We hope that you had a good homeward journey and that we can welcome you again as guests in the future. Yours sincerely, Gina Oszvalcsek Guests Relation
1 out of 5
by A verified traveler from uk

Staff have contempt for guests

Posted Apr 8, 2016
Asked for cot but was ignored. Buffet in 1070s style grotto with food lacking authenicoty and quality and awful lack of vegetarian choice. Clckroaches dlyinf i to eoom theoufh ventilation and instead of moving us they just apraued thw room with toxic spray without consideration of me staying with pregnant wife and toddlers. Claimed they had no space even in their other hotels which was not true. Subsequently moved us to a other hotel with the suite in that having a dangerously open staircase.
Comment from Hotel Management
Apr 13, 2016 by Guests Relation, Hotel Management
Dear Mr Kaur, Thank you very much for publishing your valuable opinion which motivates us and also helps improving. We are very sorry that you experienced your journey as negative. The board of management of our hotel is informed about the inconveniences and took opportunity to improve the situation in order to let not happen the situation again in the future. We would like to thank you again for your taken time and publishing your comments. We hope to welcome you again within our hotel. Yours sincerely, Gina Oszvalcsek Guests Relation
4 out of 5
Recommended
for Everyone
by A verified traveler from Dakar, Senegal

Excellent staff!

Posted Jan 4, 2016
Pros: all the staff there was so nice, although it was the end of year and one of the busiest moment, every staff was just nice and kind. enjoyed a lot.
Cons: Food was nice, but can have a bit more variety, maybe. pool water was warm, but not warm enough... in winter time, a bit more to heat..
Had really nice time with kids. good place to go with the family.
Comment from Hotel Management
Jan 25, 2016 by Gina Oszvalcsek, Hotel Management
Dear guest, Thank you very much for taking the time to publish your nice comments about your holidays spent in our Dunas Suites & Villas Resort. Opinions like yours motivate us every day to continue providing the best service for our guests. We would be delighted to welcome you again as guests in our resort for your holidays and send you greetings from all our staff. Kind regards from Maspalomas, Gina Oszvalcsek Guest Relations
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 25, 2015 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 24, 2015 on Hotels
4 out of 5
by A verified traveler

Comfortable and pleasant

Posted Nov 9, 2015 on Hotels
The wifi reception is very poor
4 out of 5
by A verified traveler

Great for families

Posted Jul 7, 2015 on Hotels
Good short stay
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Great weekend stay

Posted Mar 3, 2015
After reading previous reviews we were slightly unsure but it was nothing like they said. Staff we very friendly and helpful. We asked to change rooms as it was close to the kids pool and they were very unstanding, we'd come away without our children and didn't want the noise! Our room was lovely, clean, spacious and had a nice little terrace to enjoy a drink on. The food was fantastic, something to enjoy at every meal time. Only problem on the Saturday night was the que! We waited for it to die down but it was mental! Overall the hotel and our weekend away was amazing and very relaxing. We recommend this hotel and we can't wait to book again.
Comment from Hotel Management
Apr 11, 2015 by Guest Relations, Hotel Management
Dear Guest, Thank you very much for your open and kind words. We highly appreciate that you took your time to share your experiences with us and our community on Expedia. We are delighted to hear that you spent a nice holiday on the island and that you liked the hotel and the food. We will pass on your comments to our management. It would be a pleasure to welcome you back at Dunas Suites & Villas. Kind regards Aleksandra Mikula Guest Relations