Ratings based on 406 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Drammen. Norge

Posted Nov 19, 2016
Pros: Stort sett bra underholdning om kvelden.
Veldig bra hotell. Flott frokost. Hyggelig betjening. Sentral beliggenhet med flott strandpromenade som førte til sentrum av Maspalomas. Fine uteområder. Alltid en ledig solseng. Kunne ikke blitt bedre.
Comment from Hotel Management
Dec 4, 2016 by Silvia Hoyos - Equipo Directivo, Hotel Management
Dear Else og Helge, Tack så mycket för din kommentar. Vi är glada att din vistelse har varit perfekt, och att du inte kan begära något mer. Det är en ära att läsa dina ord, vilka vi kommer att sända till alla anställda. Det kommer att bli ett nöje att välkomna dig igen. MVH.
5 out of 5
by A verified traveler from Stavanger

Hotell med særpreg og vennlighet.

Posted Nov 14, 2016
Pros: Hotellet ligger usjenert i enden av Maspalomas. Man kan sole seg uten innsyn, samtidig ser man havet. Deilige svømmebassenger på taket av rommene. Ikke trafikk eller støy. Underholdningen var variert, med piano fra kl17.30, og show/konserter fra kl 21.30 - 22.30 De som vil kan ta del i egne trimprogram.
Cons: Servicerutinen på rommet sviktet en dag, men ellers var alt ok.
Location: Det ligger en golfbane der hotellet slutter. Tilbud om vannsport/ spa. Ellers kan man besøke en av de mange uterestaurantene rett nedenfor hotellet.
Comment from Hotel Management
Dec 1, 2016 by Silvia Hoyos - Equipo Directivo, Hotel Management
Dear Olav, Vi är glada att få veta att du har njutit lugnet vi erbjuder på detta område i Meloneras . Vi gör alltid allt i vår makt för att våra gäster får en bra vistelse. Det kommer att bli ett nöje att välkomna dig igen på Hotellet. MVH.
5 out of 5
by A verified traveler from Yerevan, Armenia

Comfortable and very nice hotel

Posted Aug 13, 2016
Everything was excellent. We enjoyed our stay. I surely recommend to spend holidays there.
Comment from Hotel Management
Sep 2, 2016 by Silvia Hoyos, Equipo Direcitvo, Hotel Management
Dear Nelli, Thank you very much for your review in Expedia. We are very happy to know that you have enjoyed your stay with us and that you are going to recommend us. Your experience is the best to way to promote our hotel. It will be a pleasure to welcome you! Warm regards from Gran Canaria, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****
4 out of 5
by A verified traveler from uk

Great location but not 5 star

Posted Aug 12, 2016
Great location near Playa Meloneras and a nice coastal walk to Faro with great food and drink, entertainment and shopping options. Site food options are pretty restricted as 'all inclusive' only gets you free access to the buffet and pool side snack restaurant. You get a 50% discount on the Gaudi restaurant, which is better quality with waitress service. There is however a limited choice of 2 starter, main and dessert options. I would avoid booking this before 9pm on the terrace as the kids disco may drown out any romantic atmosphere. The pool side restaurant: Good for things like pizza, club sandwiches and salads. Buffet restaurant: Good varied choice for breakfast, lunch and dinner. Some theme nights were interesting. The dinner menu seemed to rotate weekly. We were a little bored by day 9 so choose to eat out at our own cost. We ate out in Meloneras at the Cafe Del Mar inc. a show and a few steak restaurants for around 100 euro a couple. Hotel facilities: The pools were nice, clean and well balanced between family and couples. We went in peak Aug season and it never felt too crowded. The gym was adequate with basic aerobic and weight lifting machines. I tended to go around 5pm and was half full. The spa included free access to the large multiple jacuzzi pools, steam and sauna rooms. I used these once as it was pleasant enough and not crowded. I would imagine these get busier in cooler months. Treatments are not included, but are reasonably priced.
Comment from Hotel Management
Sep 2, 2016 by Silvia Hoyos, Equipo Directivo, Hotel Management
Dear Anon, Thank you very much for sharing in Expedia your stay with us. We are very happy to know that you have enjoyed your whole stay and we hope that it has helped to charge the batteries. Regarding the "all inclusive options" we have taken notice of your criticism but we think that it is a good package. Unless the restaurant à la carte every bar and restaurant is included in this option a apart of the Spa, for instance. We have a large variety of beverage and food included. In any case, we will more than happy to welcome you again and make your day unforgettable. Kind regards from Gran Canaria, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****
5 out of 5
by A verified traveler

Posted Aug 3, 2016
Great hotel. I could not fault any of the facilities at this hotel. My only recommendation would be to allow gents to wear smart short during evening meal and to have tea / coffee facilities in all rooms.
Comment from Hotel Management
Oct 21, 2016 by Equipo Directivo, Hotel Management
Dear guest, Thank you very much for your feedback. We are very happy to know that you have enjoyed your stay with us. It is always a pleasure to read such a nice comments! We will also transmit your suggestions to the corresponding responsible to improve our service. Thank you very much. It will be a pleasure for us to welcome you again. Best regards, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****
4 out of 5
by A verified traveler

Una settimana rilassante

Posted Jul 28, 2016 on Hotels
Soggiorno rilassante, personale cordiale ed attento alle esigenze.segnale wi fi debole nelle stanze ma ottimo nella zona piscine. La struttura dell 'hotel veramente bella, animazione per persone adulte. Nel complesso buon albergo
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Gentile Ospite, la ringraziamo per aver lasciato un commento su Expedia. Siamo lieti che il soggiorno sia stato di suo gradimento e che in particolare le sia piaciuta la struttura dell'hotel. Siamo felici di comunicarle che abbiamo installato delle antenne per migliorare la qualita' del nostro wifi che in questo momento funziona perfettamente, Qualora decidesse tornare a visitarci non esiti nel contattarci, sara' un piacere per noi darle di nuovo il benvenuto. Atentamente , Oriella Oglialoro Equipo Directivo H10 Playa Meloneras Palace*****
5 out of 5
by A verified traveler

Hôtel magnifique très bien situé

Posted Jul 27, 2016
Pros: Le calme
Location: Hotel proche de la grande route principale pour partir en excursion.
Hotel au calme situé à 15 minutes à pied de maspalomas. Des petits restaurants sur la plage en contrebas de l'hôtel. Les deux animatrices étaient super sympa et dinamiques. Les repas du petit déjeuner et diner etaient variés. Grandes piscines chauffées.
Comment from Hotel Management
Oct 23, 2016 by Equipo Directivo, Hotel Management
Cher hôte, Nous vous remercions d'avoir pris le temps de partager votre expérience sur Expedia et nous sommes ravis desavoir que vous avez apprécié votre séjour chez nous. Nous esperons que vous reviendrez très bientôt pour continuer à découvrir cette merveilleuse destination. Cordialement, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****
4 out of 5
by A verified traveler from Genève

Très grand hôtel, pas loin de la plage

Posted Jul 21, 2016
Dommage que le bon café on pouvais avoir que le matin dans un grand restaurant, si non, que le soluble dans les appareils Nescafé.
Comment from Hotel Management
Oct 24, 2016 by Equipo Diectivo, Hotel Management
Cher Elvi, Merci d'avoir pris le temps d'écrire ce commentaire sur Expedia. Nous sommes ravis que votre séjour se soit bien déroulé et que l'hôtel ne vous ai pas laissé indifférent. Vos remarques sont toujours bien à recevoir afin de continuellement nous améliorer. Nous transmettrons votre suggestion du café à notre chef. Nous espérons avoir le plaisir de vous recevoir à nouveau prochainement pour voir les améliorations. Cordialement, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****
5 out of 5
by NURIA from Barcelona

Excelente hotel para unos días de relax

Posted Jun 27, 2016 on Hotels
Excelente hotel para pasar unos días de relax con magníficas instalaciones, especialmente la piscina, la zona de hamacas y el bar de la piscina. El desayuno muy bueno y variado. La variedad de la cena podría ser mejorable. Tuvimos la suerte de que por problemas de disponibilidad, nos dieron una suite (categoría superior a la que habíamos reservado)y la habitación era espectacular! El único punto un poco negativo es que el hotel es tan grande que al principio era un poco liado ubicarse y acertar que ascensor y planta era el que buscabas. Pero recomiendo el hotel y volvería a alojarme en él sin ninguna duda.
5 out of 5
by A verified traveler

Posted Jun 25, 2016 on Hotels
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Estimado huésped, muchas gracias por puntuación. ¡5 sobre 5! Nos alegra que haya disfrutado con nosotros y esperamos volver a verle muy pronto. Un cordial saludo, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****