Ratings based on 90 Verified Reviews

3.6 out of 5
81% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

ALL in this hotel was great

Posted Jun 23, 2017
ALL is great location Staff Room Just great Price And ALL facilities great Is a great choice to visit las canteras
Comment from Hotel Management
Jun 30, 2017 by steve, Hotel Management
thank you very much. Best regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Midlands, UK

Perfect location but a few small quibbles

Posted May 2, 2017
Hotel is in a good location with beautiful sea views from the balcony. It's also got a perfect little terrace area where you can enjoy the sunshine if you don't fancy venturing to the busy beach. We arrived at the hotel quite late and we're given our room keys. When we walked into the room we found someone else's flip flops and bag on the floor! We went back to reception and the man said he'd look into it - I think he thought one of his colleagues gave the wrong room keys out. We went out for some dinner as we were starving and a little fed up of waiting for some new room keys - the hotel appeared to be fully booked. When we returned we were then given keys to a new room. The room was rather hot, there was an air con switch but it didn't work. There was a large glass window in the room looking directly into the shower, you can also see the toilet and sink through the window - complete lack of privacy and a little inappropriate! There was also a letter on the bed welcoming another guest to the room, a little confusing. We went down to reception with the letter, the receptionist took it off us and pretended to eat it! He said it didn't matter. We queried the air con but was told that it's currently being installed and to open the door onto the balcony. The hotel itself is nice and very reasonably priced. It was clean and tidy, I think we were perhaps just a little unlucky with our experience. I would go back again - if I could have a room with a more private bathroom!
Comment from Hotel Management
May 18, 2017 by Steve Tevissen, Hotel Management
Dear guest , we are sory for this bad check in. we will take measures to improve now that has not started to improve and I reiterate in the apology that I assure you Aloe quarries staff want to express. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from C

Nice hotel close to beach

Posted Mar 2, 2017
We had a double interior room for 3 days. The hotel and the rooms look newly refurbished. The beds were comfy, we had a big TV and it was very quiet at night. The bathroom was clean and also newly refurbished although we have to deduct some points for the ceiling not being finished (not painted), a weird window between the room and the bathroom and that the bathroom door was designed not to close completely. The staff was super friendly and helpful, they also spoke English. Only point of critique is that there was some early door banging in the mornings around 8am from the office next to our room. We did not try their breakfast but instead went to a cafe on the beach which was cheaper.
Comment from Hotel Management
Mar 23, 2017 by Steve , Hotel Management
Thank you very much for your comment. We have vinyl to cover the window of our modern bathroom at the reception. We hope to have you soon here. see you soon
5 out of 5
Recommended
for Everyone
by A verified traveler from West Midlands, UK

Very enjoyable

Posted Feb 18, 2017
Pros: The pleasant staff and overall cleanliness of the hotel.
Location: Excellent location for beach, restaurants overlooking sea, shopping. Beautiful theatre a short taxi or bus ride away. Close to bus station.
Staff welcoming and most helpful.. Hotel close to beach and plenty of good restaurants. My room was clean, bright and light and very comfortable. Will definitely stay there again.
Comment from Hotel Management
Mar 23, 2017 by Steve, Hotel Management
Thank you very much for your comment. His beautiful words encourage us to continue working for the greater enjoyment of our guests We hope to have you soon here. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

fantastic localization, helpful and polite staff

Posted Jan 14, 2017
Pros: fantastic localization , modern failities featuring
Cons: the little window in the bathroom peeking into bedroom that can not be covered as there is no curtains provided - no privacy in the bathroom
Hotel is situated just right off the mai beach promenade and thus close to the bars, restaurant and shops. We were checked in earlier thanks to helpful receptionist , who went out of his way to find available room as ours wasnt ready then yet (tall gentleman). All staff very polite and courtous, we asked another lady at the reception the about HORCHATA and she immedieately googled place where we could order it. Hotel has been recently refurbished to a modern standard , inspired and themed by Aloe plant. Room is spacious with very comfy bed, nice bathroom with quirky window into the bedroom - a simple (aloe colored) curtain would improve some privacy :) Beside that tiny detail, all was great, weather food, Las Palmas is fantastic escape from winter in UK!
4 out of 5
by A verified traveler

Nicely done up, amazing stuff

Posted Nov 14, 2016 on Hotels
The location of the hotel is very good at the beach of canteras just a few meters away, and with lots of rooms with a side-view to the sea and the beach promenade. Also I heard about that there are rooms to the patio, which aren't great. We really enjoyed the view from our room (307) and the sunny balcony. The hotel has been recently renovated, and normally we wouldn't have thought about to stay here, because of the previous rather poor feedback's. But we booked last minute and gave it a shot. And to our surprise: They did a very good job and we had a great time, with amazing friendly staff and a fresh contemporary designed hotel room for a reasonable price in a prime location. A small disappointment was so, that the roof terrace and the restaurant still where closed for renovation, and that the AC didn't worked yet. Which made the nights very warm, also we got a fan. There are plenty of restaurants and two supermarkets very close available, which is very nice. I would recommend a room a bit higher up, as it can be quite noisy from the road, which is a pedestrian area, but with restaurants, and delivery traffic, plus very noisy street cleanup cars. Unfortunately it can be also quite noisy from your neighbour above, as the sonic travels vey well, when they move a chair or the single beds, which are normally together, but unfortunately move to easy. Maybe the hotel can fix this by attaching them together and puting some material below the chair legs. The free Wifi was in the
Comment from Hotel Management
Jun 20, 2017
Thank you very much for your comment. Your opinion is very important so that we can continue to improve our services. We hope to see you soon. regards
3 out of 5
by A verified traveler from London

So much potential but not quite there

Posted Nov 1, 2016
Location: Location is decent, near the beach, but if you're placed on the first floor like I was, then there is no hope of any view of the ocean.
The hotel has recently been refurbished so the rooms are in great condition but unfortunately the cleaning staff do a half-hearted job of cleaning the rooms during your stay. The hotel also doesn't allow you to have visitors (which isn't advertised anywhere on their site) and I found this rather bizarre considering I was paying for a double room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lincoln

Great small hotel very close to local facilities.

Posted Oct 17, 2016
Pros: Great location for the beach, bars restaurants and shops. Smart clean and modern and not too costly.
Cons: It does not have its own restaurant which is a shame but guests are issued with a voucher to use in local cafe to have breakfast which we enjoyed.
Location: Right on the sea front with plenty of shops restaurants bars but not too close to be noisy. Good transport to the rest of the Island if required.
Nice small modern and clean hotel. The rooms have been modernised to a high standard and are bright and fresh looking. Staff at the hotel were very helpful. There was some further alterations work going on in the hotel, which did commence in the morning and could be heard in the bedroom but it did not spoil our stay too much. Please remember this is a small hotel and not a large 5 star hotel with all the associated facilities. For the money it was overall good value.
1 out of 5
by A verified traveler

Under construction!

Posted Sep 25, 2016 on Hotels
No air con, No refrigerator, Very noisy, Small and uncomfortable room, where you can either stand or lie down. Partial sea view can be enjoyed from the balcony which it's totally empty, so with only one plastic chair available in the room, one person can have a privilege to seat in it like a monarch, the rest should seat on the floor. Or maybe all should seat on the floor and use that chair as a table? Hotel is under construction with cement dust on the floor and terrible drilling noise starting from early morning. It is hard to sleep in the night because room is too hot, and in the morning they start drilling. We could not get any rest on that holidays and left tired. The hotel kind of lied to all customers that it was under construction and not finished yet. One staff member told me that I don't need an air con, because he personally doesn't feel hot himself. He also said that we are lucky to have a working elevator at least. They maybe will finish construction one day, but that chicky, rude and impudent attitude will remain. So it is best to stay in other similar hotels where staff want their guests to come back one day.
Comment from Hotel Management
Jun 20, 2017
Thank you so much for your opinion. You will be glad to know that we have completely refurbished the hotel. The new design is very modern and comfortable. We hope to see you soon. regards
4 out of 5
by Jeremy from London

Reasonable value, well situated.

Posted Apr 15, 2016 on Hotels
Convenient for Canters Beach and Shopping District
Comment from Hotel Management
Jun 20, 2017
Thank you so much for your opinion. You will be glad to know that we have completely refurbished the hotel. The new design is very modern and comfortable. We hope to see you soon. regards