Ratings based on 117 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from liverpool

Good transport links.close to shops

Posted Dec 18, 2016
All staff excellent, food varied, main courses,cooked fresh ie meat ,fish, also breakfast station for freshly cooked eggs bacon etc. High level of cleanliness, rooms serviced and towels changed most days. Highly recommended.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice central hotel, friendly staff

Posted Mar 3, 2016
Great door man and concierge, warm welcome. Very nice treatment option in spa, friendly service.
5 out of 5
Recommended
for Couples
by A verified traveler from Cambridge

High quality Hotel awaiting your visit.

Posted Jan 6, 2016
Location: The posistion and the quietness of the area.
Once arriving at The Neptuno the greeting from the conciarge to receptionist was very welcoming. Nothing was too much trouble for any member of staff, from the House maids to the Bar and Restaurant staff. An excellent stay for Christmas. The meal in the evening on Christmas day was incrediable. All the Staff dressed to the highest standard and made you feel very special.
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Barbara, CA

Excellent Hotel; near beach

Posted Nov 1, 2015
Pros: Excellent facilities and great, helpful staff. Marvelous breakfast buffet.
Cons: Had trouble with operating computers as first, but staff was very helpful.
Location: Best thing was taking a bus to Las Palmas to have a more Spanish experience.
Location, Mas Palomas (south end of island), was not the Las Palmas area I'd thought I was getting. Mas Palmas is prime location for sun-loving Europeans from the north. As such, there are more tourists than natives and restaurants cater to them. Not so much Spanish food or flavor to be found! Hotel facilities are grand.
5 out of 5
Recommended
for Everyone
by A verified traveler from Midlands

Very nice hotel

Posted Sep 28, 2015
Pros: The staff, very friendly and helpful
Cons: Easier access for getting cases in and out of hotel. More sun beds needed as people started putting towels on the beds from 7am and not always used.
Location: Location close to shopping centre and restaurants. Trips available to go on or just stay by the pool as long as you get up early to get a sun bed.
The hotel was very nice but too many steps into and out. Could do with a ramp to assist getting cases in and out of the hotel. We had requested a double bed but upon arrival found two single beds, requested a double mattress but found the beds had been pushed together instead.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hampshire

Adults only hotel

Posted Sep 16, 2015
Pros: Friendly and courteous staff
Cons: evening entertainment not to everyone's tastes
Location: bus links to other parts of the island are frequent and close to the hotel. Evening entertainment in the Yumbo centre does cater for just about all
distance to the beach about 10 minute walk. Yumbo centre directly behind the hotel but not intrusive. Bus stops behind the hotel to most areas of interest along with taxi rank
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Cheap and cheerful

Posted Jul 20, 2015
Prime location. Right next to the Jumbo! Staff friendly and helpful. Plenty of space to sunbathe. Excellent value. Rooms a bit dated but considering the price!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2015
First time to stay in this hotel and was very pleased. Great staff and food.
5 out of 5
Recommended
for Everyone
by A verified traveler

Oasis of peace in great position

Posted Mar 11, 2015
Pros: Very comfortable.
We had a wonderful stay, very good position and great facilities. Comfortable Beds. South facing balcony. Heated pool. Very clean Great buffet breakfast. Freshly cooked eggs etc. Multilingual staff Great poolside outdoor restaurant. Beach towels provided. Combination number room safes. No children Air con in rooms. Back door to Yumbo Centrum , 1 minute from night life.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Feb 25, 2015
Well maintained and lovely staff. Nice pool. Guests mainly over 50 at the time we were there.