Not 4*, dilapidated, food poor. Clean room!
Posted Jan 15, 2017
The hotel is situated in a small resort towards the south west of the Island; get a taxi or shuttle, not a coach, the transfer takes too long. The reception and rooms are fine. We pre-requested a ground floor room and got the second floor. Our bathroom had lose taps, the bath/shower filter was broken. The food is basic, not varied, mostly pre-packaged and recycled from day to day. We don't drink so appreciate that the hotel has to account for alcohol on all inclusive but we had much better food in a 3* in Maspalomas two years ago. I did not think it was possible to burn pasta, turn rice into a solid entity or purchase bread rolls which would substitute and cannon balls; but it is.
The staff are mostly friendly. Pool was nice.
The 'gym' is in another hotel. The outdoor exercise area is run down, the pull up bar collapsed, most of the timber structures are broken and the monkey bars come with a nail spike feature for added excitement.