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Reviews of Hotel Parque Tropical

4 out of 5
Hotel Parque Tropical
Avenida de Italia, 1, Playa del Ingles, San Bartolome de Tirajana, Gran Canaria

Reviews

9.4

Exceptional

Rating 10 - Excellent. 159 out of 243 reviews" "
Rating 8 - Good. 74 out of 243 reviews" "
Rating 6 - Okay. 8 out of 243 reviews" "
Rating 4 - Poor. 2 out of 243 reviews" "
Rating 2 - Terrible. 0 out of 243 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel and grounds with very friendly and helpful staff. The grounds and pool are superb and the hotel is a very short walk from both the beach and the local busses.
Stayed 7 nights in Jan 2023
Response from Trudy van den Burg on Feb 11, 2023
Dear James,thank you very much for visiting Parque Tropical. We are delighted to know you have enjoyed your time with us, and your praise on the team is very much appreciated. We hope you have had a wonderful stay, and it would be a pleasure to welcome you again.Kind regards,Trudy van den BurgQuality Department

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2022

10/10 Excellent

AMISH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifull tropical garden hotel
The hotel is very welcoming, warm and lovely. The gardens are very tranquil , beautifull and relaxing. The staff are very helpfully and very curteous. Staff at every stage from reception to the dinning stage look after you. The rooms are simply great with great view, luckily we had views both of the sea and mountains with a balcony. The location is right on the seafront with all restaurants, superstores , all facilities nearby. The hotel lites up to a magical beautifull gardens with live entertaining music. We felt very welcomed and were looked after very dearly. The breakfast and dinner buffet were simply great with different varieties daily. We would recommend this hotel as it’s a very pleasant stay. Hotel is very clean and full of lovely staff.
Stayed 2 nights in Nov 2019
Response from Quality Department on Nov 28, 2019
Dear Amish, The team here at Parque Tropical are so thrilled to hear such positive feedback and that you would recommend our hotel to other travellers. We are glad that you loved our hotel, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. We hope to welcome you back to sunny Gran Canaria soon. Best Regards, Cristina Hernández Quality Department

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
great hotel in good location, near beach, local transport, taxis. Nice rooms, spotlessly clean every where, good food and excellent staff.
Stayed 7 nights in Apr 2019
Response from Quality Department on May 2, 2019
Dear Graham, We are ecstatic to hear that we lived up to your expectations, we love knowing that we have done a good job and that our guests have enjoyed their stay in Gran Canaria. Furthermore, we really appreciate your kind words about our rooms, cleanliness, location and gastronomic offer and want to thank you for commenting on them. We hope your next stay is right around the corner! Best Regards, Quality Department

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very enjoyable stay
This is a very well run hotel. When we arrived we were allocated room 310 with two single beds (we had requested a double). The room overlooked the road, which could be noisy. We were told upon check in that we could move to a terrace room the following day, and we took this option. We were so glad we did, this room 118, was on the ground floor just near the pool, and had a terrace where we could catch the evening sunshine. A far superior room than 310, with a massive double bed and super power shower. It also afforded easy access to the exit to the promenade. We had also taken the half board option, as the add on was cheap. They run three sittings, 6pm to 7, 7 to 8 and 8 to 9. We took the 8 to 9pm option, which appeared to be the least popular, but was great for us as it meant there was no rush to get ready in the evening. The food was great, with a varied theme each night. Overall the staff here are very friendly (reception were a efficient but not a little grumpy). The evening show is OK if a little short. Drinks prices are competitive with outside the hotel. It is worth taking a jumper or jacket in early March as can get quite cool in the evenings with a moderate breeze. The hotel rooms and grounds are kept very clean. The grounds are very pleasant with plants from different places around the world. Overall we would stay again, but are not in the habit of going back to the same hotel / resort twice.
Stayed 7 nights in Mar 2019
Response from Quality Department on Mar 28, 2019
Dear John, We would like to thank you for choosing Parque Tropical for your stay in Gran Canaria and for sharing your feedback. We want all our guests to have a wonderful stay and we are pleased that you have acheived this with your stay despite some inconveniences. Furthermore, we are grateful for the compliments regarding our food, staff, shows and cleanliness. We are also pleased you enjoyed the hotel grounds. We hope that you will visit again in the future. Best Regards, Quality Department

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019
Response from Quality Department on Apr 9, 2019
Dear Guest, Thank you for the perfect rating for your time at Parque Tropical. Our customers are a top priority for us and we are glad you have nothing to fault. We hope to welcome you back again. Best Regards, Quality Department

10/10 Excellent

Yolande

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel with beautiful gardens and pool area. Very comfortable outdoor furniture throughout the hotel and on indivudual balconies. Very good restaurant and choice of food. The staff were very hgelpful Bd professional. I would definately return.
Stayed 2 nights in Feb 2019
Response from Quality Department on Feb 19, 2019
Dear Yolande, Thank you for sharing your feedback. We are thrilled to hear that you found our hotel a lovely place with beautiful gardens and pool area. It makes us happy to know that we met your expectations regarding the hotel`s outdoor furniture, balconies, restaurant and staff. We also would like to thank you for your 10 out of 10 evaluation. It would be nice to welcome you again soon! We are waiting for you! Best Regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens were lovely. Well landscaped and immaculately kept. The bathroom needed serious updating.
Stayed 10 nights in Feb 2019
Response from Customer Services on Feb 15, 2019
Dear Guest, Thank you for sharing your opinion on Expedia. We are happy to hear that you found our garden area and a lovely, and well maintained place. We hope you had a pleasant holiday with us. We are sorry for the inconvenience regarding the bathroom. Please be informed that your comments will be taken into to consideration by our management. We appreciate every kind of feedback, it helps us to imporve our services. Best Regards,

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stunning hotel
We had a great time in this amazing hotel! I would recommend it to everyone as it is different from the stereotype of big tourist hotel. We had a great time!
Stayed 8 nights in Dec 2018
Response from Quality Department on Jan 10, 2019
Dear Stefan, Thank you very much for your feedback via Expedia. We are pleased to read that you enjoyed your stay at our hotel Parque Tropical. We appreciate your recommendation. It will be a pleasure for us to welcome you again in the near future. Best regards,

10/10 Excellent

Qu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special hotel environment and lovely staff.
Special environment, very ovely staff who cares about their hotel and the customers’ happiness It’s a wonderful experience for my family.
Stayed 3 nights in Dec 2018
Response from Quality Department on Jan 10, 2019
Dear Qu, We are pleased to read that you enjoyed your stay at our hotel Parque Tropical. We appreciate your compliment regarding our staff. It would be a pleasure for us to welcome you again! Best regards,

10/10 Excellent

Ken, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, tastefully decorated, large rooms. Full range of amenities and excellent breakfast buffet. Staff very friendly and helpful. FYI, very tiny parking lot, but street spots readily available for low rates.
Stayed 5 nights in Nov 2018
Response from Quality Department on Nov 30, 2018
Dear Ken, Thank you for sharing your comment on Expedia. We are pleased to read that you enjoyed your stay at our hotel Parque Tropical. We appreciate your compliments regarding our staff, rooms and breakfast and room. Thank you for your feedback ragarding the parking plot as well. It will be a pleasure for us to welcome you again in the near future. Best regards,

8/10 Good

G, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a reasonable price
A lovely hotel, at a very reasonable price. Staff were very knowledgeable and fluent in multiple languages. A great restaurant serving excellent breakfast and dinner buffets, and a great pool. Only downsides were the room we reserved was for 2 singles and 1 sofa bed, but we arrived to 1 double bed and 1 sofa bed. Not the end of the world, and to the credit of the staff, they did say we could move to another room if we came to reception after breakfast the next morning, but considering we were three friends on a weekend away, we couldn't quite muster the energy to get up at 10am to move rooms. My main qualm was with the sunbeds at the pool. It was almost impossible to find a bed after 11am, they all had towels on yet only about half of the people were actually in or around the pool. There was a group of six beds that I didn't see used once for over 3 hours, yet towels were there keeping them on hold. My advice would be to at least have a sign telling guests that beds not to reserve or put beds on hold, or ideally to have a member on staff on duty around the pool. But otherwise we really enjoyed our stay, and would definitely consider coming back here should I return to that part of the island.
Stayed 3 nights in Jul 2018
Response from Quality Department on Aug 1, 2018
Dear Guest, Thank you for taking the time to write a comment regarding our hotel. We are glad that our hotel has met your expecations and want to thank you very much for the compliments concerning our staff and our kitchen. We hope you had a great holiday despite the small inconveniences. As we want to improve our services daily we really appreciate the remarks for improvement. We would be happy to see you in the near future. Kind regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
Really friendly staff make the difference here
Response from Quality Manager on May 7, 2018
Dear James, Thanks a lot for your evaluation. We are glad you enjoyed your stay with us. A special thank you for the compliments of our staff. We are all giving our Best, all day, every day, and we are happy, when people realize this. We would be happy welcoming you back soon! Best regards,

8/10 Good

VJ, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel with Tropical Garden
My family stayed for five nights (In Feb). I am pleased that we chose this Hotel to stay. Hotel is very close to beach and my kids enjoyed the Tropical Garden. The hotel setting was beautiful and the food was delicious.
Stayed 5 nights in Feb 2018
Response from Hotel Parque Tropical on Mar 2, 2018
¡Muchas Gracias! We love to read your feedback on Expedia - the whole Parque Tropical team is appreciating a lot your friendly and kind words regarding our garden, location & food. It would be a pleasure to welcome you and your family again in the hotel. Best regards, Quality Management

10/10 Excellent

isabel, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived 6th Feb and the hotel was full. We were allocated a room at the front of the hotel overlooking a road, however the reception staff said this would be for one night if we wanted to move to a room overlooking the pool and gardens. Which we did. The rooms were large and decorated in a pleasing traditional style. The dining room cannot hold everyone at once hence you have to chose a sitting. there were three, 6,7 and 8. Any entertainers play in the one bar the hotel has which is outside around the pool. The entertainment was of a very high standard. Because it is outside and February, it did get quite cold on some occasions. Bar prices were very competitive compared with nearby establishments. to sum up we spent a fabulous two weeks in mostly strong sunshine in a fabulous hotel with great staff and used the buses to go to other resorts on the island. Highly recommended.
Stayed 14 nights in Feb 2018
Response from Hotel Parque Tropical on Feb 26, 2018
Hola Isabel, We love to read your feedback on Expedia. Detailed commentaries like yours are very helpful - on one hand for our clients to inform themselves about our services (like you wrote for example about the dinner sitting), and on the other hand for us / for the entire team. As we have the goal to improve ourselves constantly, it is very important to receive suggestions from our clients. For those reasons, we would like to thank you for feedback, we appreciate your nice and constructive words. Furthermore, we would love to see you again in the Parque Tropical. Kind regards, Quality Management Hotel Parque Tropical

10/10 Excellent

David, Chester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis within the concrete of Maspolomas
We stayed for five nights having stopped for four nights in the mountains and were extremely pleased that we chose this Hotel. The staff, gardens, food, facilities, entertainment and above all prices are all of are really good standard and we would definitely return. We are not big fans of buffets for Dinner but the quality, variety, presentation and service are exceptional with quality wine being available from Euro 12. One major factor for Brits to be aware of is that Hotel Tropical is geared very much towards the older German holiday market which has both its advantages and disadvantages. Also we had a hire car and the Hotel does not have any parking and whilst limited free on street parking is available, be prepared to pay Euro 3 per day. Overall - a great Gran Canaria hotel with the standards found on a Cruise Ship!
Stayed 5 nights in Feb 2018
Response from Hotel Parque Tropical on Feb 26, 2018
Buenos días David, Thank you very much for taking the time and writing us a feedback on Expedia. We love to read that you enjoyed the stay with us at the Parque Tropical. We also highly appreciate the kind commentaries regarding our garden, dinner and especially our staff. However, as we try to improve ourselves and our services every day, it is very important to receive as well suggestions, critique & advices. Therefore we estimate the feedback regarding the British TV and radio channels, as well as the newspapers and the wellbeing of our British guests. Anyway, it would be a pleasure to see you again very soon. Best regards, Quality Team Hotel Parque Tropical

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for the beach and lovely calm environment in the gardens. Staff all very attentive and hard working. Exceptionally comfortable beds.
Stayed 2 nights in Jan 2018
Response from Hotel Parque Tropical on Jan 16, 2018
Thank you very much for your kind feedback on Ebookers. We are pleased & happy to read, that you enjoyed your vacation in our hotel Parque Tropical. Furthermore we appreciate your compliments regarding the garden and the our staff. It will be a pleasure for us to welcome you again in the near future. Best regards, Quality Management

10/10 Excellent

Glen, Eastbourne UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel beautiful central gardens
First night we slept in a creaky four poster double bed, (didn't sleep well.) Moved to another room with silent beds for the remaining nights. Only other minor complaint was the faint smell of people smoking, wafting up to our room from the gardens in the evening.
Stayed 4 nights in Dec 2017
Response from Hotel Parque Tropical on Dec 26, 2017
Dear Glen, Thank you very much for your feedback on Expedia. It’s a pleasure to receive your pros and cons about your stay with us. Furthermore, we are delighted to read that you enjoyed our tropical garden. However, we are also happy to receive some negative remarks - they help us to improve our services. And regarding to your morning cup of tea: next time do not hesitate to ask us at the reception, we have some kettles available. It would be a pleasure welcoming you back soon in the Parque Tropical. Best regards, Quality Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was great !
I recommended anybody to choose this hotel for their trip. As a muslim religion, they try to make us the best service as much as they can especially in breakfast and dinner time. Soo glad for their action and personality of their staffs :)

8/10 Good

Jo, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel with lovely gardens
We were very happy with most things at the Parque Tropical. We moved our room after the first night as the first one looked over the road and was noisy. No problem at all to change for Bonnie at the front desk to change it for one overlooking the pool which was spacious and very comfortable. The restaurant is excellent serves up a lovely breakfast and supper buffet. The staff are exceptional - helpful, friendly and ever smiling. We loved the way Juan Carlos the food and beverage manager carefully monitored all aspects of the restaurant and did a great meet and greet job!

10/10 Excellent

Jayne, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel,close to beach
Very impressed with every aspect of our stay. Reception staff were very friendly and helpful. Our room was spotlessly clean throughout our stay. The food was delicious with a variety of hot and cold dishes every day. The desserts were divine. We learnt some basic Spanish phrases before we traveled, and this was greatly appreciated by the staff, who in turn would practice their English with us, and also taught us a few more Spanish phrases. Complimentary slippers in the room and well stocked toiletries. Safe can be hired for 2 euros a day. there was also beach towel and bathrobe hire, which we didn't use. Fridge in room was useful, although in the heat milk only stayed fresh for 2 days. Bed was huge and very comfortable.Quilt was far too warm for us so we used the extra blankets provided instead. The hotel garden was well maintained and a pleasant atmosphere. The bar and evening entertainment were very good with a variety of acts, mainly English or multi lingual The hotel is mainly occupied by German guests,but we were never made to feel inferior and all the staff were very welcoming. We only used the pool once, as preferred the beach,but it was warm, although the sunbeds don't get full sun all day
View from garden balcony
Super size bed

10/10 Excellent

Chris, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice.But over run with Germans.Everything right down to brochures and TV.No chance with sunbeds, had to compete in dining room etc.They were very arrogant and quite rude. When i go to Spain i expect to feel im in Spain not Germany....

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
You have been warned !
This is a very pleasant hotel conveniently situated near to the beach. However not all rooms have air conditioning.The one I stayed in did not have and for that reason I would not stay there again.It was very unpleasant ! When booking it is not possible to tell if the room has air conditioning as no mention is made of this. I thought it was a reasonable assumption that a hotel in Gran Canaria which is hot all year round would have this facility .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay
From the minute we arrived to the minute we left, we had a fantastic time. The hotel itself is set in beautiful surroundings, with the photos not emphasising how wonderful and tropical it really is. The breakfast buffet had an excellent range, with friendly and helpful staff. This perhaps isn't the place to choose thought if you have a young family as it's a very quite resort.
Response from Tania Sosa P.A Management on Feb 16, 2016
Thank you very much for your kind words regarding our Hotel. Our first aim is to make our clients stay as pleasent as possible and we are glad you enjoyed it. We hope to see you again soon at Hotel Parque Tropical. Kind Regards,

10/10 Excellent

John, Stirling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
parque tropical
Beach relax lounge chill met these needs
Response from HotelParqueTropical on Apr 16, 2016
Dear John, Thank you very much for posting your comment on this site. We are glad to hear the positive points you give us. We hope your stay with as were as pleasent as possible and really hope to welcome you again at Hotel Parque Tropical Kind Regards Tania Sosa P.A Management

10/10 Excellent

Bengt, Knivsta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't be better
Very high quality on everything at a moderate price. The setting was beautiful and the food was delicious bearing in mind that this was a hotel restaurant. The staff competent and friendly.
Response from HotelParqueTropical on Apr 16, 2016
Dear Bengt, Thank you very much for your comment. We are happy to read that the hotel, the food and the staff fulfilled your expectations. We always try to make our clients holiday as gratifying as possible. It would be a pleasure to us to welcome you again in Hotel Parque Tropical Kind Regards, Tania Sosa. P.A Management

6/10 Okay

Craig, London

Liked: Cleanliness, staff & service
Nice grounds, pool and staff
Firstly, the staff here are wonderful and the grounds and pool are really lovely. This however wasn't the place for us as it was mainly for an older crowd. Playa del Ingles is not for everyone but this place is a little oasis away from it. We stayed for two days after landing late and moved on to a quieter part of the island. There are lots of sun beds and the deck at the top end is a great place to sunbathe; the beach is nice as well, it's just so built up! The clientele are mainly German with a smattering of English. The rooms are large with a big bed (well two singles pushed together) but the safe didn't work and our balcony view was a car park. The food was good and once again the staff were really nice, all seeming to enjoy their work.
Response from HotelParqueTropical on Apr 23, 2016
Dear Craig, Thank you very much for your nice words regarding our Hotel. We are sorry to hear that the room you had did not meet your expectations, we would have love to help you during your stay. We will let our staff know your kind comments about them. We really hope to welcome you again at Hotel Parque Tropical and make of your stay as pleasant as possible. Kind Regards,

10/10 Excellent

Bryce, Spring Hill, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely marvellous accomidations
Best atmosphere, best service, best location, best food, best staff, best of everything. Highly recommended.
Response from Tania Sosa, P.A Management on Feb 20, 2016
Dear Bryce, Thank you very much for taking your time to write your feedback. We cannot be happier to read how much you enjoyed your stay with us. Our fist aim is to make our clients stay as pleasant as possible and we are glad to know that we achieved your expectations. It would be a pleasure for us to welcome you again at Hotel Parque Tropical Kind regards,

10/10 Excellent

Kate, Oxford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in good location.
A good hotel with lovely gardens on the promenade right next to the beach.
Response from Tania Sosa, P.A Management on Feb 20, 2016
Dear Kate, Thank you very much for your comment, we do apologize for our late response. It is an honour for us to read that you spent a nice holidays at Hotel Parque Tropical. We are sorry the weather was not as expected. We hope you can give us and our canarian weather a second chance to welcome you again at our Hotel Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Pretty decent
Decent hotel overall. Full of character with an old fashioned colonial feel. No air conditioning in our room, but not a big problem in November. Very nice garden. Food was generally good but not always. Virtually all guests except for us were over 60 and German. Staff are multilingual and very helpful but they always assumed we're German because everyone else was.

10/10 Excellent

michelle, kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless
Beautiful hotel, good location, food great,we had a lovely holiday.

10/10 Excellent

Stan the man, Bournemouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of calm & tranquility in busy Del Ingles
Loved the hotel, grounds & food. The hotel staff were very freindly & helpful although most had a better grasp of German than English due to the large number of German guests. (had a very amusing interaction with a waitress at the pool bar where she continued to ask me questions & respond to me in German even though I was using a combination of my English & weak Spanish) .... My wife even said that I gave up & responded in even poorer German in the end! The rooms were in a good traditional style rather than concrete comstrosities you can get & the gardens were lovely. Coming at the end of our 2 week holiday where we stayed at a number of places in Gran Canaria it was a good place to relax & do very little here before returning to work.

8/10 Good

A Young, Warwickshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming architecture and stunning gardens!
The hotel could do no more to improve our stay. The room was spacious and comfortable, with excellent housekeeping, the staff were polite and cheerful and all the public areas were impeccably clean. We stayed on a half board basis and were delighted with the choice of food available. Breakfast was amazing and throughout our stay we enjoyed something different every night. The food was always fresh, tasty and plentiful. During our November stay, the only room available was a tower room with a 'city view'. However, we were delighted to discover that the view from our seventh floor balcony also took in a side view of the sea and dunes. Inevitably there was some external noise from the traffic and town (you may need ear plugs if you are a light sleeper) but the hotel's location, close to the small bus station, is ideal for exploring and airport transfers and there are useful shopping facilities close by. The location is also superb for walks along the prom and beaches in either direction and we particularly enjoyed relaxing on the more sheltered beaches towards San Agustin. The hotel's pool and tropical garden area was peaceful and pleasant and we always managed to find sun loungers when we wanted them. For us the hotel was ideal for a relaxing, independently booked holiday.

10/10 Excellent

Dustin, Hungary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Tropical Paradise
Beautiful and well kept hotel, they claim to have over 1000 species of plants and tress on the grounds! The staff and the rooms were excellent. 50m walk to a nice beach, supermarket and restaurants right outside the hotel. The food at the hotel restaurant was good, we had half board, breakfast and dinner. On only one day out of the six we were there was it a little windy. The hotel has a massive amount of info about things to do in the area. We went scuba diving and it was wonderful. Would definitely stay here again.

10/10 Excellent

Ann, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to chill out
Extremely clean, with comfortable room and friendly staff. Lovely grounds and plenty of sunbeds round the pool area. Good entertainment during day and evening. Good choice of food. Very relaxing.

10/10 Excellent

Pat, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in Playa del Ingles
Stayed at Hotel Parque Tropical 7th - 21st Januay 2012. This is the best hotel I have stayed at up to now in Playa del Ingles. From the management down to the gardeners , everyone is courteous helpful and a joy to be around.Nothing is too much trouble for them. The rooms are comfy spotlessly clean, lovely furnishngs. The pool area is immaculate as is everywhere else. The choices of food at mealtimes is unbelievable, all beatifully cooked and displayed. Would definitley be staying there again, and have no qualms about recommending it to anyone.A lovely warm welcome awaits you as you arrive. We were met by Jonathan outside the hotel, who took care of our luggage and showed us to reception, and then took our cases to our rom. Juan whm we met later doing the same job as Jonathan was a little treasure.for the whole of our stay and was so helpful.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good, clean basic hotel in good location
Although a little dated, the Parque Tropical is well maintained by a small army of staff. The rooms are large and clean although I found the beds a bit firm for my liking but not overly so. I was also a bit disappointed to have two twin beds instead of a double or queen, particularly since I had specifically asked for this when I booked. However, the hotel grounds, pool area and overall feel of the place is very relaxing and I did enjoy the stay. I was here in late June and although there is no air conditioning in the rooms, you can rent standalone ones through reception from an external company for about 65€ per week. These are limited though so book in advance if you think you'll need one. I didn't, but booked a fan for the week for €15.

6/10 Okay

Cristian, Helsinki, Fi

Liked: Cleanliness, staff & service
Not bad
The hotel ha s a very nice garden, but the services and the rooms could definitely be better.

10/10 Excellent

Andreas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne Ambiente und tolle Mitarbeiter
Stayed 3 nights in Feb 2024

10/10 Excellent

Jakob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Jan 2024

10/10 Excellent

Harald, Tholey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eine wunderbare, freundliche und tolle angenehme Atmosphäre, sehr freundlicher und herzlicher Empfang, sehr nettes Personal im gesamten Hotel wie Speisesaal, an der Bar, im Garten, Raumservice, Animation, im Bürobereich. Sehr gute Strandlage, Essen prima sehr reichhaltiges und abwechslungsreiches Buffet morgens und auch abends, es blieben keine Wünsche offen, gesamter Service perfekt und sehr guter und sauberer Raumservice, Zimmergröße sehr großzügig, schönes großes Bad und wunderbar eingerichtet mit schöner Sitz- oder zusätzlicher Schlafecke, extra Raum für Koffer mit Kühlschrank und Safe, beleuchteter Kleiderschrank, sehr gutes Preis-Leistungsverhältnis. Der absolute Hammer ist der tolle beleuchtete Garten mit den vielen Pflanzen, ausreichend Liegestühle an dem sehr schönen gepflegten Pool sowie eine Sonnenterasse mit Blick aufs Meer. Keine Vorreservierung mit Handtüchern möglich, was wir super fanden. Hier wird wirklich alles getan , um sich wohlzufühlen. Schöne Animation abends und vor allem auch im Speisesaal ab und an musikalische Begleitung, was wunderbar war. In der Nähe auch viele Einkaufsmöglichkeiten und alles, was man braucht. Ich gebe diesem ein hervorragend und volle 5 Sterne. Wir kommen gerne wieder. Dankeschön für einen wundervollen Aufenthalt. Helga und Harald
Stayed 14 nights in Nov 2023
Response from Melania Rodríguez on Nov 23, 2023
Liebe Helga und lieber Harald,wir bedanken uns bei Ihnen für Ihren Besuch und für diese nette Bewertung. Wir sind entzückt zu lesen, dass Ihnen die Anlage gut gefallen hat, und es ist uns ein Vergnügen zu wissen, dass Sie rundum zufrieden mit Ihrem Aufenthalt und unserem Service waren. Alle Ihre Komplimente werden wir unbedingt an unsere Kolleguen weitergeben, und nun warten wir mit offenen Armen auf Ihren nächsten Besuch. Auf Wiedersehen!Mit freundlichen Grüssen,Melania RodríguezQualitätsabteilung

8/10 Good

Josef Alois

Liked: Cleanliness, staff & service
Stayed 9 nights in Nov 2023
Response from Melania Rodríguez on Nov 23, 2023
Dear Mr Alois,thank you very much for rating your stay at Parque Tropical. We hope you have enjoyed your time in our company and that you have managed to unwind. It was a pleasure having you, and we are looking forward to welcoming you again in the future.Kind regards,Melania RodríguezQuality Department

8/10 Good

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist an einer super Lage und die Anlage sehr schön, auch wenn die Zimmer etwas in die Jahre gekommen sind. Wir sind mit Kleinkind gereist, da ist er die abendliche Unterhaltung welche jeweils bis nach 22 Uhr ging schon etwas laut, resp. die Zimmer hellhörig. Das Essen war sehr gut, jedoch fanden wir es etwas nervig, dass man fast immer anstehen musste. Mit Kleinkind etwas nervig. Es gibt 3 Schichten zum Abendessen, da erwarte ich, dass wir ohne anstehen Platz haben. Was wir am meisten geschätzt haben ist das Personal. Egal ob Service, Putzfrau oder Rezeption, alles sind sehr freundlich, zuvorkommend und aufgestellt.
Stayed 7 nights in Oct 2023
Response from Cristina Hernández on Nov 4, 2023
Liebe Nicole,herzlichen Dank für Ihren Besuch und für diese Bewertung. Es ist uns eine grosse Freude zu lesen, dass Sie Ihren Aufenthalt bei uns im Grossen und Ganzen genossen haben. Ihr Lob an das Personal werden wir unbedingt weitergeben, und wir bedanken uns bei Ihnen für Ihre konstruktiven Kommentare, die uns helfen werden, um unseren Service zu verbessern. Danke für Ihr Vertrauen und hoffentlich bis bald!Mit freundlichen Grüssen,Cristina HernándezQualitätsabteilung

10/10 Excellent

Iñaki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es excepcional , el hotel es diferente al resto , con un jardín muy bonito y una arquitectura propia de la zona. Comunicación a la playa excelente. Las habitaciones están limpias y bien decoradas estilo en sintonía con el resto del hotel. Por ponerle un pero creo que algunos baños piden ya reforma. El aparcamiento en la zona al carecer de parking es más complicado que otras islas/ zonas. Hay que tener paciencia. El bufet está bien , variado , el personal del comedor es muy atento , amable y educado . Un 10 para el personal en conjunto. La zona cerca de las dunas de maspalomas , cercano, se ven a simple vista , con la ventaja de estar en las playas limítrofes con la playa del inglés con muy buen acceso. Duchas , hamacas , sobrillas , correcto en cuanto a servicio de playas sin la aglomeración de otras. Comunicación y acceso a la autovía a escasos metros. La estancia es relajada y de carácter familiar, con una atención excelente y con unas instalaciones donde se da mucha importancia a que el entorno sea como su nombre indica “ tropical “. Repetir sin duda.
Stayed 16 nights in Aug 2023
Response from Cristina Hernández on Sep 6, 2023
Estimado Iñaki:Muchas gracias por haber visitado Parque Tropical y por dejarnos esta valoración. Nos alegra mucho saber que ha disfrutado de su estancia con nosotros, y le agradecemos las amables palabras que ha dedicado al buen hacer de nuestro equipo y a las instalaciones. Es un placer saber que se ha sentido como en casa, y esperamos poder recibirlo de nuevo en el futuro.Atentamente,Departamento de Calidad

10/10 Excellent

Juan Carlos Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy acogedor. Muy buenos jardines que siempre son de agradecer y el personal tremendamente amable, siempre dispuesto a hacerte las cosas muy fáciles. Totalmente recomendable. Un hotel especial en la zona, distinto a todos.
Stayed 7 nights in Aug 2023
Response from gracias on Aug 23, 2023
Estimados clientes,Muchas gracias. Ha sido un placer para nosotros haber contribuido a su tan merecido descanso!!Hotel Parque Tropical

10/10 Excellent

Brigitte

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Sehr freundliches Personal Kein Hotel nur für Erwachsene
Stayed 9 nights in May 2023
Response from Trudy van den Burg on May 29, 2023
Liebe Brigitte,vielen Dank für Ihren Besuch und für diese wunderbare Bewertung. Wir sind erfreut zu lesen, dass Sie rundum zufrieden mit Ihrem Aufenthalt waren, und wir bedanken uns bei Ihnen für das Lob, das Sie unserem Team ausgesprochen haben. Vielen Dank für Ihr Vertrauen und hoffentlich bis bald!Mit freundlichen Grüssen,Trudy van den BurgQualitätsabteilung

10/10 Excellent

Markku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top performance by Parque Tropical
The stay was excellent and there was nothing to complain about. The rooms were nice and clean, food was very good and almost too abundant. Everyone in the staff was nice and friendly. We will definitely go bac.
Stayed 7 nights in Jan 2023
Response from Paola Kolbe on Feb 3, 2023
Dear Markku,thank you very much for visiting us and for these lovely words. We thank you for highlighting our team's efforts, and we are glad to know that the room and food were to your liking. We cannot wait to welcome you again, so hopefully see you soon.Kind regards,Paola KolbeQuality Department

8/10 Good

Pierre Marcel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le : Amabilité du personnel, hygiène et propreté Le - : Chambre avec vue sur mer, mais donnant sur gare routière (bus), et containers à déchets, bruyant !!!
Stayed 14 nights in Jan 2023
Response from Paola Kolbé on Feb 3, 2023
Cher Monsieur Marcel,Merci d'avoir choisi Parque Tropical pour passer vos vacances. Nous sommes ravis de lire les gentils mots que vous avez écrits sur le personnel et la propreté de l'hôtel. Nous sommes désolés du bruit des bus, nous aurions aimé que vous contactiez la réception pour gérer un changement de chambre. Nous espérons que cet aspect ne vous a pas empêché de vous détendre et de profiter de vos vacances.Ce serait un plaisir pour l'équipe de l'Hôtel Parque Tropical de vous accueillir à nouveau dans le futur.Cordialement,Paola Kolbédépartement qualité

10/10 Excellent

Nita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott sted!
Fantastisk sted med nydelig frokost! Vakre omgivelser grunnet parkanlegg! God nærhet til stranden og boardwalken. Vi kommer igjen.
Stayed 7 nights in Jan 2023
Response from Cristina Hernández on Jan 25, 2023
Dear Nita,first of all, sorry for not being able to reply in your language. Secondly, thank you very much for your visit to Parque Tropical and for all your kind compliments. We hope you have had a great stay, and we are already looking forward to your next visit.Kind regards,Cristina HernándezQuality Department