Double Room, Non Smoking, Balcony (Swim-up suite & Adults Only) | Terrace/patio

Reviews of Hotel Riu Palace Oasis

5 out of 5
Hotel Riu Palace Oasis
Plaza de las Palmeras 2, Maspalomas, San Bartolome de Tirajana, Gran Canaria

Reviews

9.2

Wonderful

Rating 10 - Excellent. 377 out of 589 reviews" "
Rating 8 - Good. 173 out of 589 reviews" "
Rating 6 - Okay. 27 out of 589 reviews" "
Rating 4 - Poor. 11 out of 589 reviews" "
Rating 2 - Terrible. 1 out of 589 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the beautiful Maspolomas beach. The grounds were well designed and beautifully maintained. Buffet breakfast gave you excellent choice. The staf were friendly . The meal we had in the Botanicas Restaurant was superb
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 19, 2024
Dear John,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu Palace OasisOnline Reputation Manager

10/10 Excellent

Zahara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This really was an oasis - tranquil gardens in a beautiful setting …choice of pools. Excellent breakfast buffet and friendly helpful staff everywhere!
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on Mar 4, 2024
Dear Zahara, Thank you very much for your comment and the highest rating! We are delighted that everything has exceeded your expectations during your stay at the Hotel Riu Palace Oasis.It has been an honor to serve you and we look forward to the next opportunity to pamper you.With kind regardsHotel Riu Palace OasisOnline Reputation Manager

10/10 Excellent

Duncan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Large rooms, excellent facilities, very convenient for Maspalomas beach. Staff are very friendly and helpful. Superb buffet breakfast. Disappointing that drinking water is not provided free of charge in the rooms.
Stayed 5 nights in Feb 2024

10/10 Excellent

Paul

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute booking but we found the hotel to be excellent on all levels and would recommend to friends and family we found the staff to be friendly and professional not like many 5 star hotels we have visited and the staff seemed to forget you are the guest and they are there for you well done all at the Riu Oasis
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Feb 22, 2024
Dear Paul,Thank you for choosing us, We always try to do our best to ensure that our guests have a pleasant stay with us.We like to know how you felt about your visit so that we can say that we would love to have you visit us again sometime.Yours faithfully,Hotel Riu Palace OasisOnline Reputation Manager

10/10 Excellent

Sarah Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent oasis.
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on Feb 16, 2024
Dear Sarah Elizabeth,Thank you for your comment,We are happy to hear that you left with such a good feeling about our facilities and we are very pleased that you were so positive about our work.We hope that you will visit us again soon, so that we can offer you the 100% wonderful experience that we are so well known for.We look forward to seeing you again!Yours faithfully,Hotel Riu Palace OasisOnline Reputation Manager

6/10 Okay

Luke

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Average
Stayed 9 nights in Jan 2024
Response from Online Reputation Manager on Feb 16, 2024
Dear Luke,We really appreciate that you took the time to evaluate us and to share your feedback.We truly hope that you will give us a chance to host you soon again and share a more enjoyable experience.With best regards,Hotel Riu Palace OasisOnline Reputation Manager

8/10 Good

Andreea

Stayed 10 nights in Dec 2023

10/10 Excellent

Matthew, CHELTENHAM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we have stayed here, staff are still as attentive as they were on our first visit. Food maybe not as good as our first visit. Staff looking after the rooms make sure your room is tidy, and around 5pm they check in to see if you need new towels. Turn down service happens early evening. Well looked after. And always smiling and saying hello. Food/restaurants. Krystal only visited the once, nice atmosphere and good food. A little hurried, although think it might have been us. Most people were in and out within 1.5 hours. Think we preferred a bit more time to chat and enjoy the meal, got hurried out of the restaurant for the next sitting. Main buffet, great selection at breakfast and plenty of fruit. Dinner wasn’t as good as our first visit, variety this time wasn’t as great. Some days it was the same meal as the night before. Waiting staff looked after us well. General area, pool and bars were clean. Not too busy and plenty of places to soak up the sun. Although a few people are crazy with putting towels out, I was up at 6am and towels had already been put down (pitch black). Gym was in good working order, range or cardio and strengthening machines. Yoga on the lawn each day. Don’t have kids, but there was a kids club, not many kids there, 3 top. They seemed to be having fun though. It is a great location to quickly jump onto the sand and wander the beach. And then head right and there are bars and restaurants, and a bit of shopping.
Stayed 10 nights in Nov 2023
Response from Online Reputation Manager on Nov 22, 2023
Dear Matthew,Thank you for sharing your feedback. We are pleased to hear that your stay with us was great and that you enjoyed our service.We look forward to welcoming you soon again.Sincerely,Hotel Riu Palace OasisOnline Reputation Manager

10/10 Excellent

Sheila Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location lovely hotel will definitely be coming back to stay
Stayed 9 nights in Nov 2023
Response from Riu Palace Oasis Online Reputation Manager on Nov 21, 2023
Dear Sheila Annette,Thank you very much for your fantastic review.We are so pleased to read you liked it and you had a good time.We cannot wait to host you again, your comments will be forwarded to our lovely staff, who will be very happy to learn their efforts paid off.Looking forward to welcoming you again, Sheila Annette!Kindest wishes,Hotel Riu Palace OasisOnline Reputation Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2023

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach location very close to all amenities
Response from Online Reputation Manager on Oct 17, 2023
Dear Matthew,Thank you for your comments and thank you for choosing to spend some time in our company.It is of great importance to us that our guests give us their point of view so that we can continue to improve every day.We would be very happy if you would visit us again in the near future.Thank you very much for your kind words.Yours faithfully,Hotel Riu Palace OasisOnline Reputation Manager

4/10 Poor

Sheila Annette

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely but the view from our room just awful a brick wall just feet away from our patio doors spoiled our stay
Stayed 9 nights in Sep 2023
Response from Online Reputation Manager on Sep 13, 2023
Dear Sheila Annette,Many thanks for sharing your feedback with us. It is great to read to hear that overall you enjoyed your stay, however, we are concerned to find that that you weren't fully satisfied with your recent experience. We would have liked to have been informed about all your inconveniences during your stay so we could have helped you to resolve this. We sincerely hope we have another chance to welcome you soon again.We wish you all the best,Hotel Riu Palace OasisOnline Reputation Manager

8/10 Good

James

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offers good value, falling on the lower end of 5-star accommodations. It's clean, modern, and has friendly staff. The breakfast is extensive and good quality, and the lunch options are reasonable. The grounds are a highlight, featuring well-landscaped areas with mature trees providing natural shade around the pools. However, the pool rules felt overly strict and seemed to discourage kids' activities (no playing 'catch' with your kids with a soft ball the size of a tennis ball, for example). Parking was a bit of an aggravation on one day because the car park only fits about 20 vehicles and I had to pay to park it several minutes walk away until a space freed up. I wouldn't really advise hiring a car. The hotel has direct access to the beach and the seafront area of Meloneras. If you run the gauntlet of people trying to persuade you into cheap restaurants in the adjacent street then you can get to a more fancy development with some nicer places to eat.
Stayed 14 nights in Aug 2023
Response from Online Reputation Manager on Sep 7, 2023
Dear James,Thank you for taking the time to review your recent visit.We are delighted to hear that you enjoyed your recent stay at our property.Your kind words have been passed to the team who are pleased that their hard work did not go unnoticed.Nevertheless, we unfortunately did not succeed in convincing you in all aspects. We will be happy to discuss the listed points with the responsible colleagues.It is our hope to welcome you back again in the near future. Kind regardsHotel Riu Palace Oasis Online Reputation Manager

10/10 Excellent

Adrian

Stayed 5 nights in Jun 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t Wait to Return!
The staff was extremely helpful from our arrival to departure. Everyone was pleasant to interact with, and the grounds were very well kept.
Stayed 3 nights in Jun 2023

8/10 Good

Erin

Stayed 3 nights in May 2023

10/10 Excellent

Rodney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Could not find any faults
Stayed 10 nights in Mar 2023
Response from Online Reputation Manager on Mar 15, 2023
Dear Rodney,Thank you very much for taking the time to qualify, as it is very important for us to detect if everything goes well, thanks to our wonderful guests, and we see that in your case it was so and enjoyed a pleasant holiday in our company. We would love to see you again soon and be able to offer you a better experience.Yours faithfully,Hotel Riu Palace OasisOnline Reputation Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
We really enjoyed our stay at RIu palace Oasis. Service was excellent Nice food Very friendly staff
Stayed 3 nights in Mar 2023
Response from Riu Palace Oasis Online Reputation Manager on Mar 20, 2023
Dear guest,It is wonderful to learn that you really liked our hotel and our beautiful staff made your experience more pleasant and enjoyable.Thank you so much for choosing us.It has been a pleasure hosting you and we cannot wait to do it again.Have a great day!Best wishes,Hotel Riu Palace OasisOnline Reputation Manager

6/10 Okay

Colin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lifts were constantly out of order. Location isn’t quite on the beach as there’s a shopping centre and restaurants between hotel and beach
Stayed 7 nights in Feb 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter sunshine break in lovely hotel
Very enjoyable stay at lovely hotel. Excellent location for beach and Meloneras beach bars and restaurants nearby. We had a sea view room on the 5th floor and the views of the sea and lighthouse were spectacular. Also the balcony was a sheltered sun trap which was ideal on windy days. The buffet breakfast and dinner had lots of choice and variety which was nice including a things like freshly cooked steaks, fish and shell fish in the evenings. The staff in the hotel were the most friendly we have met in our many holidays. Everyone said hello with a smile and nothing was too much trouble. For those not on a budget definitely worth a visit and we plan to return.
Stayed 7 nights in Jan 2023
Response from RIU Palace Oasis Online Reputation Management on Feb 10, 2023
Dear Matthew,It is fantastic to learn you enjoyed your stay!Our staff will feel very rewarded.Thank you very much!Wishing to see you again.Loving wishes,Hotel RIU Palace OasisOnline Reputation Management

10/10 Excellent

Peter, Lancaster

Stayed 7 nights in Jan 2023

8/10 Good

Åke

Traveled with family
Liked: Staff & service, room comfort
Nice, but not 5 star quality.
The room was ok. But it was noisy from corridor as soon the cleaning started at 7.30 in the morning. We had a pool room. but it was small and not private. Residents above dropped e.g cigarettes on our sun beds and in the pool. Our parasoll was also broken. Breakfast was very good. The dining was ok, but not as you could expect in a 5 star hotel.
The view from the room
Stayed 8 nights in Dec 2022

8/10 Good

Edmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maria
Very good hotel. Service and food are excellent! Very good overall. Will stay again!
Stayed 3 nights in Nov 2022

10/10 Excellent

Matthew Griffith, CHELTENHAM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thing that stands out the most is the attentiveness of the staff; cleaning staff specifically, making sure you have clean/dry towels throughout the day. Thoroughly pampered by the staff throughout the stay.
Stayed 10 nights in Nov 2022

10/10 Excellent

Sidi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about the hotel, food was amazing. Didn’t use specialty restaurants . Maybe should have. There are too many children unsupervised helping themselves at the buffets. Thank you!
Stayed 9 nights in Oct 2022

10/10 Excellent

Francis, Williston Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a most accommodating staff, wonderful dining options Ovrtall a great beach Holiday
Stayed 3 nights in Jun 2022

10/10 Excellent

cortnee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the breakfast options, resort staff was very much friendly, cleanliness of everything was spot on. Around the clock cleanness. Atmosphere was very calm and relaxing. You didn’t have to leave the resort for anything. Also it had 2 pools. Very family friendly.
Stayed 2 nights in May 2022

10/10 Excellent

Benjamin

Stayed 6 nights in May 2022

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2022

10/10 Excellent

James Alexander, Woking

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic holiday in Riu Palace Oasis. The staff in the hotel were so helpful and friendly that made a big difference in our stay. It didn’t seem busy or crowded even though it was Easter and there were a lot guests. Facilities were fabulous with loads of garden space which made it feel so relaxing and peaceful. And the access directly to the beach from the hotel was fantastic. Plenty of places to eat in the area if you go half board or bed and breakfast. Food was very good the only criticism was the allergen labels which didn’t seem to be consistent. They will put allergens in the dishes they cook on site but not on the items that weren’t such as dry meats or baked goods like desserts. We have a lactose intolerance in the family and it was hard to trust the labels. Dry meats often contain lactose and this wasn’t indicated in any of them, some salad dishes contained cheese in their sauces and wasn’t indicated in their label either, and sometimes there weren’t labels for certain items. Saying this we weren’t worried much because there was plenty of options to eat and food was lovely. It is just something the hotel can improve on. We would definitely like to go back to this hotel in the future.
Stayed 8 nights in Apr 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Christopher

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Have enjoyed staying here on quite a few occasions Good for the beach access and near to bus terminal snd cab rank The Hotel is just excellent
Stayed 9 nights in Mar 2022

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just returned after a 5 night stay at this lovely resort. We had a sea view room , theres a mini bar in the room, kettle with tea/ coffee. The bed was so comfortable! The pillows take a bit of getting used to but very comfortable. Room is cleaned everyday ...and tidied :). All staff wear masks. The only drawback is they dont clean the balcony area but im sure they would if you asked them. There are 3 restaurants - 2 a la carte and 1 buffet. The food in the buffet is so plentiful and delicious, in the evening there is- one cooked meat section, one fish section, japenese section. Breakfast was a wow factor too, so much to choose from - wide range of cereals, pastries, cold meats, salmon, scrambled eggs, fried eggs, poached eggs, omelettes , bottles of cava, fresh fruit, desserts, yoghurts. The hotel is clean and kept clean throughout the day. There are 3 pools and a baby pool. Plenty of sunbeds to choose from and pool service The gardens are beautiful and romantic to walk around, theres a little lake and waterfall. The staff are so friendly and so helpful, they would do anything to make sure you had a wonderful stay. Entertainment at the end of the night was ok but tailored for a mature crowd, but a good evening still. Location is perfect, beach access and a strip of restaurants. Youre a few mins walk to the dunes. Note that the beach is nudist. We hired a car, simple to do there , stress free. Perfect hotel in every way!
Stayed 5 nights in Mar 2022

10/10 Excellent

Massy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2022

10/10 Excellent

Peter, Lancaster

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, very clean and brilliant for beach access
Stayed 6 nights in Feb 2022

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel...
Stayed 5 nights in Feb 2022

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Third Riu I’ve stayed in on the island this month
Place is ok couple of things coffee from coffee machine is not the best, no iron available at all, wine from taps is poor. Good things- rooms are clean food is good staff are friendly
Stayed 7 nights in Jan 2022

10/10 Excellent

Vegard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
A true 5 star hotel 👍
Stayed 2 nights in Dec 2021

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely time!
Had such a great stay at the Riu! Breakfast was delightful and the rooms were beautiful. Loved the rainshower! My 8 month old really enjoyed the kid area too!
Stayed 4 nights in Dec 2021

10/10 Excellent

Florence

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical stay
My self & my friend stayed 13-17dec half board meal deal. We really had a fantastic time , the staff very exceptional, our room always cleaned & wide variety of buffet choices I really can’t fault anything.
Stayed 4 nights in Dec 2021

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
I've never stayed anywhere so nice. The staff are so helpful. We can't fault a single thing.
Stayed 4 nights in Nov 2021

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place!
We paid ich 500€ Per day for the rom so it was a suprise we had to pay exstra for the safe! Not easy wifi to use. Vert friendly staff and perfect place!
Stayed 4 nights in Nov 2021

8/10 Good

Frances

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely hotel with an extensive buffet service. The food was excellent. Do look out for our German friends with their vigorous approach to sun bed grabbing / reserving techniques. One couple took up 4 sun beds so that they could take advantage of where the sun was during the day. Dont let this put you off, but you wont get anwhere if you are a shrinking violet, so you have to be down at the pool by 8 to get a sunbed
Stayed 6 nights in Nov 2021

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean hotel Loved our swim up room which got a lot of sun which was what we wanted Staff are helpful Good location Buffets had good variety but could be busy. Weather was good (early November), warm during the day but the breeze meant I preferred a cardigan in some evenings.
Stayed 6 nights in Nov 2021

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well looked after and was subject to a full renovation in 2018 so everything still looks new. Quality of the food was very good and room was comfortable. It is right on maspalomas beach as well with direct access to the beach and the dunes there. Would have been nice if swimming pools were a little warmer, and the EUR6 charge per day for use of the in room safe is incomprehensible for a 5* hotel. All good otherwise though and would happily recommend the hotel to others
Stayed 7 nights in Oct 2021

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021