Ratings based on 319 Verified Reviews

3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Northants

Perfect location close to the beach.

Posted Apr 7, 2017
Pros: Location, room and breakfast
Cons: It is being continually updated, so although there is always some sort of building work taking place, this is to be expected, all in good control.
Location: Excellent beach, bars and restaurants
Third stay in 18 months. Always a pleasant holiday, right on the beach, with a view overlooking the sea. Breakfast is fabulous and staff helpful and friendly.
Comment from Hotel Management
Apr 7, 2017 by Revenue Manager, Hotel Management
Dear Richard, Thank you very much for such nice comments. We are happy to know that you always enjoy your stay with us, especially our breakfast, room and service regarding our staff. We apologize for any inconvenience the works had caused during your stays, but as you say we always try to avoid any noise, so our guest can have a pleasant stay. We hope we can be able to welcome you back soon and for many times more, so you can enjoy the imrpovements by yourself. Kind Regards. Hotel Cristina Las Palmas
4 out of 5
Recommended
for Couples
by A verified traveler from Falmouth

Good hotel very near beach.

Posted Mar 14, 2017
Pros: The location, the cleanliness, the good food and the great bed.
Cons: It seemed rather understaffed for the size and rating of the hotel, so more staff, especially on reception.
Location: This hotel is right next to the beautiful Santa Catalina beach and promenade.Walking distance to the main port, shops & science museum.
This hotel was generally very good. The room was clean and well looked after. The bed was extremely large and very comfortable! Most of the staff were smiling and helpful with exception of the reception staff who very seemed disinterested in their guests, maybe it was because they were understaffed and under pressure but a smile would help.
Comment from Hotel Management
Mar 22, 2017 by Revenue Manager, Hotel Management
Dear Eileen, Thank you very much for taking your time to write about your recents stay. It is a pleasure to know that you enjoy your stay with us, especially the comfortable of our room, the food and our great location. On the other hand, we apologize for any inconvenience with our front desk staff. We guarantee you that all our staff works hard every day to offer our guest a pleasant stay. We hope we can be able to welcome you back soon. Best Regards, Hotel Cristina Las Palmas.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel near nice restaurants

Posted Mar 12, 2017
Pros: location
Cons: bar and restaurant prices too high
Location: taxi rank at main door. visit Columbus museum beside the cathederal
no complaints except that in house prices for meals & drinks were a bit high. Otherwise perfectly fine
Comment from Hotel Management
Mar 13, 2017 by Revenue Manager, Hotel Management
Dear Guest, Thank you very much for your comments. We are happy to know that you enjoy your stay with us, especially our location. We hope we can be able to welcome you back soon. Best Regrads
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant hotel and staff, goodish location

Posted Mar 1, 2017
Pros: We liked the attentive staff, the copious breakfast (though the buffet contents were like that of a thousand other hotels), the comfortable bed.
Cons: Few complaints. We would have liked a kettle in the room. We would like not to have had to wait quite so long for the lift to arrive!
Location: Great location near the splendid beach and a manageable walk to the main shopping area and the bus station. Sadly a long way from the old town.
Overall a good hotel which met our needs - a comfortable base for our explorations further afield rather than the focal point of our holiday.
Comment from Hotel Management
Mar 6, 2017 by Revenue Manager, Hotel Management
Dear Guest, Thank you very much for taking your time to write about your recent stay with us. It is a pleasure to know that you enjoy our location and our breakfast service. We are also proud to hear such nice words about our staff. On the other hand, we take note of your comments regarding the kettle in the room and the problems with the lift. We apologize for any inconvenience that might caused you. We hope we can be able to welcome you back soon. Kind Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Excellent position.

Posted Mar 1, 2017
Hotel position couldn't be better. Facilities very good. Rooms clean and well maintained.
Comment from Hotel Management
Mar 6, 2017 by Revenue Manager, Hotel Management
Dear Ann, Thank you very much for your nice review. We are happy to know that you enjoy your stay with us, especially our location. It would be a pleasure to welcome you back soon. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool

Nice view Nice hotel

Posted Feb 23, 2017
We had a pleasant stay. We had a room with views of the sea. Room was clean and quiet. Location is great, in front of the beach.
Comment from Hotel Management
Mar 1, 2017 by Revenue Manager, Hotel Management
Dear Guest, Thank you very much for taking your time to write about your recent stay. We are happy to know that you enjoy your stay with us, including the room and our great location. It will be a pleasure to welcome you back soon. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge

Fantastic hotel

Posted Feb 18, 2017
Perfect Location, close to bars, shops and restaurants. Hotel staff very helpful, had a problem with wifi and staff couldn't be more helpful. Used personal computer and printer as needed to print off return boarding pass. Room cleaned and fresh towels left everyday, as were shampoos etc. Would definitely stay again.
Comment from Hotel Management
Feb 20, 2017 by Revenue Manager, Hotel Management
Dear Michelle, Thank you very much for your great puntuation and your nice comments. We are happy to know that you enjoy your stay with us, and to hear such good comments about our staff. It would be a pleasure to welcome you back soon. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Oxford

Large Hotel close to Las Canteras Beach

Posted Feb 13, 2017
Pros: Spacious rooms, good breakfast.
Cons: We found the bed hard for our liking.
Excellent location. Overlooking beach, a few steps from restaurants, cafes, bars, beachfront promenade.
Comment from Hotel Management
Feb 15, 2017 by Revenue Manager, Hotel Management
Dear Matt and Steve, Thank you very much for taking your time to write about your recent stay with us. It is a pleasure to know how much you enjoy your stay, including our breakfast and our location. We take note of your comments regarding the hardness of the bed. We hope we can be able to welcome you back soon. Best Regards
3 out of 5
Recommended
for Everyone
by A verified traveler from East Anglia

Close to Beach

Posted Feb 12, 2017
Pros: Location and balcony.
Feel this hotel should be rated at 4 star instead of 5. The location is very good, however the facility and service are not up to 5 star expectations. While the room floor is clean, there are dirty marks on the walls - on one wall there are two black hand marks. Stayed in a city view room, and the street traffic is very noisy. Would suggest avoid city view room if want to have a quiet room. The hotel lifts always seem to come randomly after pressing the bottom.
Comment from Hotel Management
Feb 13, 2017 by Revenue Manager, Hotel Management
Dear Jack, Thank you very much for taking your time to write about your recent stay with us. It is a pleasure to know that you enjoy our location. We apologize the inconvenience regarding the lifts. We have taken note of all your commnets which will be considered in order to improve our service. We hope we can be able to welcome you back soon. Kind regards
4 out of 5
Recommended
for Couples
by A verified traveler from Warrington, UK

Very well located for shops,restaurants,promenade.

Posted Feb 7, 2017
Pros: It's location
Cons: Improved staffing levels and hot lamps at breakfast
Location: Great for strolling out and finding places to eat and drink. Very close to a huge beautiful beach
The title says it all. We stayed in a room which had obviously been recently renovated and despite getting a city view we also had a lovely view over the harbour area. Only a couple of very minor points. The lifts seemed to always have one out of service and whilst the breakfast was good the staffing levels could have been better and the heat lamps over the hot food were insufficient to keep the food more than lukewarm. That said we found the staff friendly and very ready to help. I would certainly consider returning here again.
Comment from Hotel Management
Feb 8, 2017 by Revenue Manager, Hotel Management
Dear Paul, Thank you very much for taking your time to write about your recent stay. We are happy to know hoy much you enjoy your stay with us, especially our location and our staff. We have taken note of your critics which we will take into consideration in order to improve our service. It would be a pleasure to welcome you back soon. Kind Regards