Ratings based on 261 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Dublin, Ireland

Lovely hotel, friendly staff

Posted May 28, 2017
The hotel is lovely, it is absolutely huge! The pools are great, we spent all our time at the quiet pool away from the 2 larger pools downstairs. It was much more peaceful there with less passers by. The room was fine and we had a nice terrace. Not the most amazing room I've ever stayed in but it did the job. The shower was a little small though in the bathroom. Also, the wifi situation is quite poor, there is only wifi on shared spaces, which is fine. However the quality of it is not good, it kept losing signal. Overall the hotel is lovely, very clean and the staff were so friendly. We would go back and stay there again absolutely!
Comment from Hotel Management
Jun 7, 2017 by Public Relations , Hotel Management
Dear Lucy, First of all we would like to express our sincerest gratitude that you have chosen again our hotel and also for sharing your opinion with other travelers on the website Expedia. We are very happy to know that you had such a good time with us and we are especially glad about your positive valuation of our environment and the service. Your detailed description and the professional analysis of your travel experiences are not only valuable for other travellers, but also a wonderful feedback to share with all members of our team. Once more, we wish to thank you for your feedback and would be delighted to welcome you back at our hotel. Best Regards Public Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely Hotel set in Beautiful Grounds

Posted Mar 21, 2017
Lovely Hotel to stay in. Set in lovely garden grounds, with a beautuful furnished patio area for relaxing, plenty of sun beds and towels, a delightful terrace where there is live entertainment and dancing nearly every evening, 5 swimming pools all tastefully set out, daytime activities, optional, Restaurants for dining and breakfasting excellent, lovely staff, friendly and welcoming. We had an excellent holiday and outside there is a lovely promenade walk to some beautiful shops and restaurants.
Comment from Hotel Management
Mar 22, 2017 by PUBLIC RELATION DEPARTMENT, Hotel Management
At Lopesan Hotel Group we know that the holidays are some of the most important times of the year and that is why it brightens our day to read opinions as positive as yours. Thank you for having gone to the trouble of sharing your experience with us and with other users. If you decided to holiday on Gran Canaria again, it would be our pleasure to see you stay with us again. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice spot not to busy,

Posted Mar 19, 2017
Pros: Food was was very good for half board
Cons: Drinks
Nice quite hotel this time of year, shame about having to pay for water in your room and not having any tea or coffee either. No tea or coffee at dinner only if you purchase it. Overall a long week with not a lot to drink!
Comment from Hotel Management
Mar 20, 2017 by Lopesan Villa del Conde, Hotel Management
Dear guest, Thank you very much for choosing Lopesan Villa del Conde for your recent stay on Gran Canaria and for rating your stay on Expedia. We would like to inform you, that we actually do offer 2 complementary bottles of water in our rooms and that we offer tea and coffee making facilities in all our suites. We would love to welcome you back soon and stay at your disposal for any further information you may require. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Winchester

Luxurious stay

Posted Mar 9, 2017
The only criticism I have was the air conditioning which I think they don't turn on until later in the year. This meant we needed the bedroom window open all the time. There is no tipping culture which is refreshing.
Comment from Hotel Management
Mar 11, 2017 by Lopesan Villa del Conde Resort & Corallium Thalass, Hotel Management
Dear Adrian, Thank you very much for choosing Lopesan Villa del Conde for your recent stay in Gran Canaria. We would like to inform you, that the air conditioning in our rooms is available all year. To make it work properly, all the room doors need to be closed. However, we kindly ask you to contact our reception or guest relations department in case of tecnical problems next time, in order to solve your needs. We would love to welcome you back very soon and stay at your disposal for any further information you may require. Best regards,
4 out of 5
by IAN

Posted Feb 7, 2017 on Hotels
the hotel and staff were excellent, the only problems are the rooms, communal hallways and all of the bedrooms are all tiled, and the noise from anyone walking, pulling chairs out from above or by the side is very loud and wakes you up. The other problem is its the only hotel were I have had to pay for a safe in my room, only 2.50 euro a day, but never the less a complete liberty. Also no free WIFI,
Comment from Hotel Management
Mar 11, 2017
Dear Ian, First of all, we would like to thank you for having chosen Lopesan Villa del Conde for your recent stay. We are grateful about your kind words on our staff and would like to inform that your positive critics have been forwarded to our management to be taken into consideration. Looking forward to welcoming you back soon, please do not hesitate to contact us in case of further queries. Best regards, Lopesan Villa del Conde Resort & Corallium Thalasso
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, UK

Superb hotel, staff and location

Posted Nov 1, 2016
Location: On sea front with excellent "promenade". Just a short walk to beaches, supermarkets, numerous quality shops and restaurants.
This has to be one of the best hotels we have ever stayed in. Our standard room was more than big enough with large bed, good sized bathroom with separate bath and shower cubicle, a sitting area, separate "walk in" wardrobe plus balcony with chairs and a small table. The buffet breakfast was amazing, with everything you could want, along with some things you probably wouldn't (sprouts on one day!). There is even sparkling wine and Haribo's! There are at least 5 pools, one of which is a quiet pool, although, when we were there the 2 main pools were fairly quiet, despite it being half term in the UK. There are hundreds of sun loungers and a towel changing service most of the day. We found staff to be incredibly friendly and everything we asked for (not very much) was no trouble.
Comment from Hotel Management
Nov 1, 2016 by Lopesan Villa del Conde-Public Relations, Hotel Management
Dear Carl, Thank you very much for your detailed review concerning your most recent visit here at the Lopesan Villa del Conde. We are delighted to hear that you were happy with our hotel facilities and services. Thank you for all your nice comments about the staff and facilities. We are glad to read the hotel accomplishs your holiday expectations. We highly appreciate your feedback about your hotel experience. Thank you for your constructive criticism which help us to improve the hotel services every day. We do look forward to welcoming you back soon! Warm regards, Public Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from london

First Class Resort with Amazing Spa

Posted Aug 12, 2016
The Villa Del Conde is a fab hotel! It is immaculately clean and the staff are so attentive they can't do enough to help you. The food is of a high standered with a vast amount to choose from.PROS Fab location , Lovely pools , Great entertainment Amazing Spa CONS they do have a policy regarding the reserving of sun beds between 8-10 am and your towels and belongings are removed if you are caught ,it's a good idea although it did cause confrontation between the guests if you then sit where someone had originally put there stuff apart from this minor issue We would definitely go back A First Class Resort
Comment from Hotel Management
Aug 18, 2016 by PUBLIC RELATIONS MENAGER, Hotel Management
Dear Sully, First of all we would like to express our sincerest gratitude that you have chosen our hotel and also for sharing your opinion with other travelers. We are very happy to know that you had such a good time with us and we are especially glad about your positive valuation of our environment and the service. We would like to inform you that we have forwarded your comments about the sun beds at the pool area and we informed the department involved for improve our service evry day. Once more, we wish to thank you for your feedback and would be delighted to welcome you back at our hotel. Best Regards.
5 out of 5
by Laurie from Alabama

Posted Jul 30, 2016 on Hotels
This resort was great! We asked for the buffet breakfast only and it was great with tables and tables of foods to choose from! We dined at the other available restaurants for dinners in the resort most of the time and found them to be wonderful as well. We asked for a balcony with a sea view that we thoroughly enjoyed. There is no complementary transportation to the airport so we rented a car and found getting around the island was easy and touring by car over the mountains was much better than by bus. (we picked up someone who couldn't take the switchback turns and was getting sick so they opted off the bus to walk back to town. This is important to newbees touring the island). Beautiful island, wish it was closer!
5 out of 5
Recommended
for Couples
by A verified traveler from Ipswich, Suffolk, England

Great true 5 star hotel

Posted Jul 17, 2016
Pros: Did their best to clear towels off 'reserved' sunbeds (up to 10AM). High quality & number of loungers, clean pool towels. Quiet pool!
Cons: Minor detail & not a big thing - a wider selection of British channels on room TV (only BBC & Sky news - Germany & Spainish mainstream)
Location: Shops & restaurants on the prom - 400yds. Beach 1000yds. Coach transfer from airport 1hr 45mins when last stop (in). 45mins first stop (out)
Stayed for 1 week as a couple for the first time (children grown up and on their own holidays). Outstanding hotel that managed to look after you at a personal level whilst still doing all the good stuff of a large chain. I'm normally fairly critical so really, my only gripe would have to be that of their chain designed cutlery - very chique but the knife was symmetrical so you had to look twice to make sure the thing was the right way up! All in all would highly recommend and would return. You walk past the others on the prom and they don't make you think you have made the wrong decision. Room was a Standard but plenty big enough, with changing and lounge area. Our balcony looked out over garden/sea view. I would be realistic enough to see that you could get one with an internal outlook which could be a bit exposed. Food - Excellent! Plenty to choose from every morning & night. People did queue for sittings prior to restaurant opening but really there was no need, we got a drink at the bar & ambled in with them after 10mins and always had a choice of table (inside or out)
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Perfect location and amazing hotel!

Posted Jul 17, 2016
The hotel was lovely. Friendly staff and the food is amazing. We didn't get a sea view but we had a nice view anyway. I'd would recommend paying the extra for the view though. Also nothing to do with the hotel but the transfers from the airport took an age with all the stops so I would say pay the extra and get a taxi! Sooner to be checked in to this place!