Minibar, in-room safe, desk, blackout drapes

Reviews of NH Las Palmas Playa las Canteras

3 out of 5
NH Las Palmas Playa las Canteras
Calle Prudencio Morales, 41, Las Palmas de Gran Canaria, Gran Canaria

Reviews

8.2

Very Good

Rating 10 - Excellent. 105 out of 331 reviews" "
Rating 8 - Good. 164 out of 331 reviews" "
Rating 6 - Okay. 48 out of 331 reviews" "
Rating 4 - Poor. 12 out of 331 reviews" "
Rating 2 - Terrible. 2 out of 331 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Paola

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The window in the room was broken and did not close. We checked in after midnight as we got in via a late flight and therefore only noticed when we went to bed, and had to deal with the cold air and noise. The room was clean but old. It’s possible to check in at any time.
Stayed 1 night in Mar 2024
Response from Reception desk on Mar 7, 2024
Dear Paola,Thank you very much for taking part of your time to score and comment about your stay with us.We are sorry for what happened to your room. We would have liked you to tell us about it at reception so we could give you a solution.We hope to welcome you if you visit the city again and thus be able to change your impressions.Kind Regards.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel provided all you needed in bathroom
Stayed 7 nights in Nov 2023
Response from Alberto - Front Office Manager on Dec 5, 2023
Dear Mr. Richard:Thank you for your opinion about our hotel.We hope to see you again in your next trips to the city.Regards,

8/10 Good

Martin

Liked: Cleanliness, staff & service
The room was spacious and clean. Thre were only two English-language tv stations and the room was sa bit souless, thre was nothing to link the room with its beach location or the Canaries.
Stayed 3 nights in Sep 2023
Response from Alberto - Front Office Manager on Sep 28, 2023
Dear Mr. Martin:Thank you for your opinion about our hotel.We hope to see you again in your next trips to the city.Regards,

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very well and conveniently located , no complaints whatsoever,
Stayed 7 nights in Sep 2023
Response from Reception desk on Oct 29, 2023
Dear Felipe,Thank you very much for taking the time to leave us a review; we're glad you had a good experience and we hope to see you the next occasion.Greetings,

8/10 Good

DOUGLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WINTER SUN
Stayed here many times . STAFF VERY NICE .
Stayed 7 nights in Jan 2023
Response from Reception desk on Jan 16, 2023
Dear Douglas,Thank you for your feedback. We hope to see you soon again.King regards.

6/10 Okay

Steve, New York

Liked: Cleanliness, staff & service, property conditions & facilities
The gym area is nice. The staff was awesome! No dining options within the hotel. You must walk to a nearby hotel for breakfast. Many restaurants in front of the hotel. Very close to the beach, stores, drug store, pet shop, and landry.
Stayed 14 nights in Oct 2022
Response from Marta - Recepción on Oct 30, 2022
Dear Mr. Sanders,First of all thank you very much for your score and opinion about your stay with us.We appreciate that you highlight our gym, location and the treatment offered by our staff, which every day work to give the best service to our customers.We hope to see you again if you visit the city.Kind Regards

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Alberto - Recepción on Jul 24, 2022
Dear Andrea, Thank you very much for your excellent score about your stay with us. We hope to see you again soon. Kind Regards

6/10 Okay

Luigi

Liked: Cleanliness, staff & service
Basic and standard hotel!
Basic and standar hotel Great location for las canteras beach Need updating!
Stayed 1 night in Jun 2022
Response from Alberto - Recepción on Jun 22, 2022
Dear Luigi, Thank you very much for your score and opinion about your stay with us. We hope to see you again if you visit the city. Kind Regards

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly
Very clean, modern hotel. Pet friendly, which is perfect for us as we take our small dog with us. Great location, a one minute walk from the beach. Lots of restaurants and cocktail bars within close proximity
Stayed 1 night in Jun 2022
Response from Alberto - Recepción on Jun 16, 2022
Dear Andrea, Thank you very much for your excellent score and opinion about your stay with us. We appreciate that you highlight our location and our pet friendly policy. We hope to see you again if you visit the city. Kind Regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very clean and staff are nice. The air conditioning controls did not work properly in the room, just on or off, no control
Stayed 3 nights in Dec 2019
Response from Alberto - Front Desk. on Jan 6, 2020
Dear guest: Thank you for your opinion about our hotel. We hope to see you again in your next trips to the city. Thank you and regards,

6/10 Okay

Nauzet

Liked: Cleanliness, staff & service, room comfort
Smelly, dated and noisy otherwise acceptable.
Stayed 1 night in Dec 2019
Response from Alberto - Front Office on Jan 2, 2020
Dear guest: Thank you for your opinion about our hotel. We hope to see you again in your next trips to the city. Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I wasnt sure where to stay in city. Some nicer looking hotels were more towards old town. I chose this area because i guessed at least id have a beach close by. That turned out to be the right call. The other beaches are port side. Probably dirty water and no waves. Looked artificial. This was also on the more affordable side. Other hotels here look older to be honest. I switched to aloe and wish i hadnt. Just wanted to sample another hotel. Only issues here was noise from outside. Thin glass. Although i had a sea view if i leaned out window. Tv was also slow to change channels and less channels than i have now. Blinds were a little chewed up. Morning sun hits the hotel. People smoked on my floor. Maids were a bit chatty. They do have a second door between hall and bedroom. That helped minimize smoke and noise. Room looked new. Small but nice. No prob getting into my room before check in time. Supermarket near by. You are right at the start of the main promenade and beach. Lots here. Longer walk to ferry than i hoped. Its north of here. Thought it would be where naval base is. Old town was safe and charming. You can walk or take bus or cab. The cruise ship area is also near here.
Stayed 2 nights in Dec 2019
Response from Alberto - Front Desk. on Dec 19, 2019
Dear guest: Thank you for your opinion about our hotel. We hope to see you again in your next trips to the city. Regards,

8/10 Good

Paolo, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Marta (Recepción) on Jun 13, 2019
Estimado cliente, Muchas gracias por su puntuación sobre su estancia en nuestro hotel. Esperamos volver a recibirle si visita de nuevo la ciudad. Reciba un cordial saludo.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and nothing to complain, thank you.
Stayed 7 nights in Mar 2019
Response from Alberto. on Mar 27, 2019
Dear guest: Thank you for your score and your opinion about our hotel. We hope to see you again in your next trips to the city. Thank you and have a nice day. Regards,

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great because one has a beautiful beach, stores, restaurants, nightlife, and beautiful sites all within walking distances.
Stayed 4 nights in Jan 2019
Response from Marta (Reception) on Feb 6, 2019
Dear Customer, Thank you very much for your score and comment about your stay with us. We appreciate that you highlight our location near the faboulous beach of Las Canteras and the promenade. We hope to see you again if you visit the city. Kind Regards.

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location - at a great price
The hotel is in an excellent location. Check in and out went very smoothly. The people at the front desk were always very friendly and helpful.Hotel is modern and clean. WiFi is good and free.
Stayed 2 nights in Jan 2019
Response from Marta (Reception) on Jan 10, 2019
Dear customer, Thank you very much for your excellent score about your stay with us. We appreciate that you highlight our location close to the beach and the treatment from our staff. We hope to see you again if you visit the city. Kind Regards.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2018
Response from Marta (Reception) on Jan 10, 2019
Dear customer, Thank you very much for your score about your stay with us. We hope to see you again if you visit the city. Kind Regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
Very good . Only Hotel was expensive for a 3 star.
Stayed 2 nights in Dec 2018
Response from Alberto - Front Desk Manager on Dec 11, 2018
Dear guest: Thank you for your opinion about our hotel. We hope to see you again in your next trips to the city. Thank you and regards,

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business week.
Stayed 3 nights in Sep 2018
Response from Marta (Reception) on Sep 13, 2018
Dear Customer, Thank you very much for your score and opinion about your stay. We are glad you had a good stay with us. We hope you will choose us again for your next visits to the city. Kind Regards.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel, close the the beach
Hotel is close the the beach and easy access to public transport. Loads of shops close by as you on near the promenade. Hotel receptionist (Marta) is very observant and makes every endeavour to make your stay comfortable (goes above and beyond).
Stayed 3 nights in Mar 2018

10/10 Excellent

Sandy, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Excellent location and hotel, can not praise enough, will stay again.
Stayed 4 nights in Feb 2018

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

6/10 Okay

Eros, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good location but no sound proofing
At first I was happy with my room, it was bright and had few commodities I enjoyed, but it did not take long to find out I could hear everything from the street and in the hallways, where a couple decided to have a heated verbal exchange for everyone to hear. My bed was comfortable, and the layout was ok, but the shower kept making a mess all over the floor. Although the place lacked personality, the price was right and located near a grocery store and the mercado municipal made up for it.
Stayed 6 nights in Sep 2017

10/10 Excellent

Ana Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Lovely hotel,very comfortable.
Stayed 3 nights in Aug 2017

10/10 Excellent

Dr. Fereidoon, Walnut Creek, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Very friendly staff, clean and very accommodating. I would recommend it to anyone who is looking for a great rate and great location,
Stayed 6 nights in Jul 2017
Response from Alberto. on Aug 30, 2017
Dear guest: Thank you for your oppinion about our hotel. We are glad to know that you enjoyed in your stay and we hope to see you again in your next trips to our city. Thank you and regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very pleasant stay there. Specially liked the location a few steps away from Playa de las Canterras, close to good restaurants and cafes.

10/10 Excellent

Eladio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Convenient and nice staff
Very helpful staff, clean hotel great situation 50m from the beach and all the amenities including the city

8/10 Good

Mini, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great if you spend all of your time outdoors
Brilliantly located near to a great breach (clear water) and lots of great eateries (you are spoilt for choice ). The hotel itself has little in the way of facilities ie no bar, restaurant or terrace, although it's sister site just up the road does. Therefore the hotel is great if its sole purpose is a place to wash and sleep. The TV has no English speaking channels apart from news channels. The room was small but perfectly adequate and the shower v good; wi fi also v good. Do not pay for the hotel breakfast (€18) as so much more is on offer locally for a fraction of the price (why would you want to eat in a hotel when you can eat outside in the sun by the sea?!) The town centre is a 10-15 min pleasant stroll away (just keep walking straight to the end of the promenade - nothing much to see there, just a mall with the likes of Zara & primark!). The town of Triana, is about €10 by taxi from the hotel and is ok but not no more than another shopping area. There is a taxi rank v close to the hotel (the fare from the airport to the hotel was €40 ). All in all a good stay but next time I'll book somewhere with a terrace as there is absolutely nothing to do in this hotel.

10/10 Excellent

Jim, Hampshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and spacious.
The Hotel was extremely comfortable, it is just going through the final stages of a high class refurbishment, the room was very spacious, the bed comfortable and the bathroom very clean and tidy, if there was a criticism, or more of an observation I would suggest that there isn't sufficient clothing storage for a 14 day stay, having said that my wife and I managed comfortably.

8/10 Good

GINA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but noisy.
Unfortunately I assume because of the name (playa) it was the NH on the beach. the hotel was not the one I thought it was. I thought it was the one on the beach but it was the older hotel and you had to walk around the corner to take breakfast. The breakfast was excellent the room was clean but noisy from the street. The staff was very helpful and the check in was great.

8/10 Good

Anuska, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 3 star and amazing location
Hotel was great for a 3 star. The reception staff were extremely helpful (especially Marta) and spoke English. Free front desk sweets (the blue ones taste good and smell like bubblegum). Free wifi which can be slow at times when trying to watch videos but good enough for general searching. The hotel is located in a great spot just at the top of the golden sandy beach and local restaurants. The hotel has a partnership with a car rental service who bring the car to hotel (average €33 / £30 per day depending on exchange rate and size of car). If you do the hop on hop off bus, it stops a block away from the hotel (1-2 mins away). Breakfast is held at the parent hotel (4 star) which is 1 minute away; the staff there were rude. Only downside to NH Las Palmas was no tea/coffee in the bedroom or complimentary water.

8/10 Good

Paul, Sydenham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to the beach
The NH is within throwing distance of the beach with lovely golden sands. The promenade has loads of restaurants which are all reasonably priced with a large selection of continental and canarian food. Take the hop on hop off tour which can be picked up local to the hotel for a good overview of Las Palmas. The Staff were there for all our needs. Room facilities were good with comfy beds and good aircon.Overall a good level of service in a well priced hotel.
Castillo de Luz - go and see great exhibit
Puntilla area go expolre the rockpools
Tapas - canary style

10/10 Excellent

TheKellye, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Close to the beach and Clean, tidy, easy and staff was really kind.

4/10 Poor

Barry, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely not what was advertised! I expected to
We were in the hotel for 4 days and the room was only cleaned twice. We put out the "Clean room now please" when we left in the morning between 8 and 9 a.m. and returned at 3.30 - 4 p.m. to find that the room was not cleaned. When the cleaner knocked on the door at 4.15 - 4.45 p.m. we were either in the bathroom or too tired to move out.

8/10 Good

Mauro, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La sciacquata
Ci sta il bidè!

10/10 Excellent

London

Liked: Cleanliness, staff & service, room comfort
Awesome place
Everything was good apart from staff coz they lack lit bit knowledge regarding tour information

10/10 Excellent

Mauricio, Milton Keynes, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in
Room was clean. Hotel was few metres from beach and all beach side restuarants. Staff were really friendly and helpful. Music and noise from cafes and restuarants in the evening but then this is what you would want in an area like that. Noise completely dies down at midnight. Breakfast, if you want it, is in sister hotel few metres, did not cause me any problems walking there. Would stay here again.

10/10 Excellent

Gary, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights over new year
Great location by the beach. The staff were very helpful and room very clean. For the price a great place to stay.

8/10 Good

Aiste B.

Liked: Cleanliness, staff & service
Parents stayed
Overall nice hotel. Two points made by my parents: bed too small for 2 people, smaller than average double. Bed had wheels and was rolling away in the middle of the night making the pillows drop. Light switch in a weird place by the pillows which made lights to switch on when turning in bed.

10/10 Excellent

Carlos J

Liked: Cleanliness, staff & service, room comfort
Love Canarias
Good Location,Amaizing Food,Nice People!!! Crazy for go back..and have time to go everywhere of the Island.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great Location Food Services I recomend this hotel

10/10 Excellent

Jill, Worcestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short journey from airport to very central location. Equidistant from beach and shopping. Great if you choose not to have a car. Taxi rank, restaurants local shops so accessible.
view at breakfast
side view from room balcony

10/10 Excellent

Rob, Sussex. UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great two weeks in Gran canaria
We spent two weeks in Las palmas at the NH. The room was very spacious and even had its own balcony which was a pleasant surprise. Bathroom was new, clean and large. The staff were all very nice and helpful. The only slight issue was we booked a double bed and only got two singles pushed together. We would definitely go back.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
good location
It was Ok but a bit pricey for what you get. Good location but the room was a bit dirty.

6/10 Okay

Md Abu, London

Disliked: Property conditions & facilities, room comfort
Our experience in the hotel was not great
Our experience in the hotel was not great. We stayed there for 5 days. It said it has sea facing rooms, but you can see the sea only from a certain angle if you are really flexible (physically). Our main suffering was the bed. The bed has wheel and you can’t lock it. So every time you lean back on the wall, the bed would start sliding. There was no Kettle in the room which was for the first time for us. If you don’t lock the door, cleaner can come in the room without knocking. You need to ask for basic things like shampoo and shower gels. The hotel was close to the beach/some restaurants though. Definitely won’t recommend to anyone.

6/10 Okay

David, Frankfurt, Germany

Liked: Cleanliness, staff & service, room comfort
Ideal Location
I originally booked the NH Imperial but cancelled and rebooked at the NH Playa las Canteras which was the best decision I made. Although the Imperial is directly across from the beach, the PLC is only a one minute walk from the beach and better situated for restaurants and shopping. The staff was incredibly friendly and accommodating. One of us staying at the hotel has asthma and the hotel was very good about ensure a smoke-free room. Breakfast was served at the Imperial which was no problem at all- it is only a two minute walk there along the beach boardwalk.

8/10 Good

Leif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pavel, Czech Republic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfaction
We were very satisfied, the only drawback was that there was no kitchen / food support (knife, plates, ...). I don't know why I thought there would be something like this. The location of the hotel is perfect and the staff was friendly and able to speak English. I can recommend this hotel.

10/10 Excellent

Ernst-Michael, Böblingen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for a stay at the beach
very quiet and near the beach

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Lack of restaurant and expensive breakfast option in sister Hotel but good location. Good staff and decent room.