Ratings based on 989 Verified Reviews

3.8 out of 5
87% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Couples
by A verified traveler from Manchester

Central location

Posted Nov 2, 2017
Pros: Good location, and clean
Cons: sound proofing from inside and out noise can be heard from rooms above, lifts and passing people
Location: Metro stops, buses, theatres shops, bars and restaurants all close by
Tiny room, which was very noisy at times. We had requested a quiet room. Watch out for extra chargers, we thought the small bag of peanuts were complimentary, but were charged 2.5 euros.
5 out of 5
Recommended
for Everyone
by A verified traveler from edinburgh

Beautiful hotel in great location

Posted Oct 13, 2017
Hotel was in great condition and staff were very friendly and spoke great English. We opted for the breakfast which was a lovely continental which was more than adequate. Great location and would highly recommend this hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

A great hotel choice

Posted Oct 13, 2017
Very nice small hotel, conveniently located, excellent and friendly staff ready to assist you in everything.
4 out of 5
Recommended
for Everyone
by A verified traveler from Gravesend , UK

Madrid made easy

Posted Sep 28, 2017
The Best Western Los Condes Hotel is an ideal choice of a place to stay when visiting this wonderful city. This is a small clean, quiet hotel ideally located in a good area for exploring this wonderful city, close to tube and bus links. Added to that the staff could not be more friendly or helpful and will make sure you enjoy your visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good basic hotel very near to central Madrid

Posted Sep 23, 2017
Rooms clean & comfortable but one of our party had ants in her room & had to change room in the middle of the night. Unpleasant but staff dealt with it well. Otherwise a very pleasant stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2017
Great hotel in a quite street but close to Gran Via
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta

Nice hotel

Posted Sep 10, 2017
Pros: Location, and a typical Best Western room
Cons: Front desk, and the breakfast
Location: 10 minute walk to the Palace....book ahead for sure. Hop on Hop Off bus stops on Gran Via very near to the Hotel. Also book ahead for the Prado Museum
Really good location, 10 minute walk to the Palace, 5 minutes to the pedestrian streets for shopping and restaurants. 1 block off Gran Via in a quiet area. One of the front desk staff was friendly and helpful, the other man not so much. 9 Euro for coffee , cereal, and cold cuts is way over-priced...fortunately McDonalds is just around the corner with a 3 Euro breakfast!
4 out of 5
by Andres

Posted Aug 6, 2017 on Hotels
Good location. Central
4 out of 5
by Judy

Hard mattress

Posted Aug 5, 2017 on Hotels
The mattress are very hard and breakfast could be better.
4 out of 5
by Paul

Great location, value for money

Posted Jul 11, 2017 on Hotels
Great hotel, value for money. Reception staff were friendly and helpful. Great location as right on Gran Via. Quiet at nighttime.