Ratings based on 700 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Great location. Quiet, minutes from all the action

Posted Sep 11, 2017
First class all the way. From the moment we pulled up in the taxi through our visit to the Scotch Bar, everyone and everything was everything I would expect.
Comment from Hotel Management
Sep 16, 2017 by The Management, Hotel Management
Thank you for your feedback. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Very nice and quite hotel.

Posted Sep 8, 2017
Easy access for transportation and shopping facilities. A very warm welcome from the staff and all helpful.
Comment from Hotel Management
Sep 16, 2017 by The Management, Hotel Management
Thank you for your comment. All the Hotel staff we try all our best to make your stay great. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Hotel very well located and the staff was excellen

Posted Aug 1, 2017
My experience was excellent. We'll do it again. What we like best was the location. It would it be better if breakfast was included, Madrid was pretty expensive as well as Venice. Over all is was okay. The traveling arrangement was complicated because we has to get the luggage in Madrid coming from Venice and we almost miss our flight. Also, the plain was completed full, that was definately not good at all.
Comment from Hotel Management
Aug 2, 2017 by The Management, Hotel Management
Thank you for sharing your experience. See you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Brighton, UK

Beautiful Hotel in Perfect Central Position.

Posted Jul 29, 2017
A great hotel in the heart of Madrid perfect for sightseeing and shopping. The staff at the hotel were very friendly professional and nothing was too much trouble. Highly recommended!
Comment from Hotel Management
Aug 2, 2017 by The Management, Hotel Management
Thank you for your feedback. All the Hotel staff always try all our best to make your stay as pleasant as possible. See you soon!
5 out of 5
by A verified traveler

Posted Jul 7, 2017 on Hotels
Comment from Hotel Management
Aug 31, 2017 by The Management, Hotel Management
Thank you for your rating. See you soon! The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Great hotel in a great location

Posted Jul 6, 2017
This hotel is located right on Gran Via and we had a French balcony which overlooked the street. It had a gorgeous view. The room itself was well equipped, modern and clean. The staff were excellent. If I had to pick fault, it would be staffing of the bar. We would pop down to get ice and usually, the bar was unstaffed, so it took a while. Also, they had a beautiful bar but no bar menu and I found myself educating the bar tender on how to make a martini. I guess this is relatively minor. Overall, we had a great time at this hotel!
Comment from Hotel Management
Jul 20, 2017 by The Management, Hotel Management
Thank you for sharing your experience. As you mention our rooms facing Gran Vía are very nice and the view is amazing. We take note of your remarks in order to improve our service. See you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location and comfortable room

Posted Jul 6, 2017
Interesting decor, good amenities and great location. Lobby bar has great offerings at very good prices.
Comment from Hotel Management
Jul 20, 2017 by The Management, Hotel Management
Thank you for your feedback. See you soon!
4 out of 5
by Gerardo

Posted Jul 5, 2017 on Hotels
Comment from Hotel Management
Aug 31, 2017 by The Management, Hotel Management
Thank you for the rating. Best Regards, The Management
2 out of 5
by A verified traveler from New York

small rooms, no windows

Posted Jul 3, 2017
Pictures do not represent reality. Very small rooms, opaque window overlooking dirty indoor courtyard, no natural light, shower was so small my shoulders touched both sides.
Comment from Hotel Management
Jul 20, 2017 by The Management, Hotel Management
Thank you for your feedback. All our rooms have windows that can be opened. Depends on the booked category we have rooms facing to a courtyard (these rooms are really apreciated because they are very quiet). The Hotel owns different room categories with different characteristics,. Please for your next reservations contact us and we will be very glad to inform you. Best Regards,
5 out of 5
by Jan

This traveler left a rating score only Posted Jun 26, 2017 on Hotels