Ratings based on 6,595 Verified Reviews

4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 20, 2017
Excellent hotel! Loved the rooftop terrace. Staff very accommodating. Easy walk to all sights in Madrid
Comment from Hotel Management
Sep 20, 2017 by Eva Garcia, Hotel Management
Dear Guest , Many thanks for your comments regarding the location, rooftop terrace and staff during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments will be shared with the whole team here and read with pride. Hope to see you again soon. Kind regards, Eva Garcia-Assistant Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Oasis in the center of gran via

Posted Sep 19, 2017
Stayed for 3 nights in the superior room The room was wonderful newly renovated and very big . the highlight is the amazing bathroom with the rain shower and the size that was very big The breakfast for 12 euro per person is o.k the hotel dose not have a lobby but have a nice bar at the 9 floor Definitely recommend
Comment from Hotel Management
Sep 19, 2017 by Eva Garcia, Hotel Management
Dear Guest. Thank you for completing the survey. We love being an oasis on the Gran Via. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Eva Garcia- Assistant Director
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Near everything that Madrid has to offer

Posted Sep 19, 2017
Pros: The hotel and its facilities are up-to-date, and offer a convenient and comfortable environment. The rooftop bar provides stunning views
Cons: Could not find anything in need of improvement
Location: Easy access to all things Madrid!
The hotel is one of many historic and architecturally significant buildings on the Gran Via. It is located on the main shopping and restaurant thoroughfare, and close to all tourist sites. The facilities and staff were first-rate.
Comment from Hotel Management
Sep 19, 2017 by Eva Garcia, Hotel Management
Dear Gregg. Thank you for your review it is appreciated. I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. Thank you also for your wonderful comments about the hotel and facilities. Thank you again and we do look forward to having you stay once again in the near future. Yours sincerely, Eva Garcia-Assistant Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2017
Excellent location, staff very friendly and helpful. Beautiful hotel and very comfortable and spacious room
5 out of 5
Recommended
for Everyone
by A verified traveler from Delray Beach, FL

Wonderful hotel, perfect location!

Posted Sep 16, 2017
This hotel is located almost dead center of town. The staff were very kind and accommodating, and the room was beyond expectations. The lounge and terraces on the roof where the icing on the cake. I would recommend this hotel to anyone staying in Madrid.
Comment from Hotel Management
Sep 19, 2017 by Eva Garcia, Hotel Management
Dear Robb. Thank you very much for your lovely comment and recommendations. We are very pleased to read that you have enjoyed everything about our hotel included the central location which we know how important is to make easier visiting the city, the lounge and the roof terraces. We really hope there'll be another chance to have you all here soon. Kind regards, Eva Garcia-Assistant Director
5 out of 5
Recommended
for Everyone
by A verified traveler from England UK

Great period hotel in good location.

Posted Sep 15, 2017
Couldn't fault this hotel and loved the roof terrace to enjoy drinks etc watching sunset over great views of city. Loved secret little tower and superb views of distant countryside.
Comment from Hotel Management
Sep 19, 2017 by Eva Garcia, Hotel Management
Dear Marilyn. We appreciated very much again for taking the time to inform your valuable assessment and your nice words about the roof terrace and views from the tower. We look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
4 out of 5
Recommended
for Everyone
by A verified traveler from Norwich, UK

Beware at check out

Posted Sep 14, 2017
Pros: Fabulous room at the front of the hotel. 3rd floor and could not hear the traffic noise. Very clean everywhere and plenty of toiletries.
Cons: Card machine needs replacing or more operator training.
Location: Highly recommend the hop on / off buss on arrival to get a overall layout of Madrid.
Had a excellent stay and highly recommend but beware of the issue I had: On checkout, the operator made a mistake with the card machine. This placed a non authorised full amount to be held against our currency card, which we did not know about. We only authorised 1 payment. After we had left and on checking our card statement, it showed 2 payments. It took many phone calls and emails over a considerable period to resolve and to get the funds released back into our account.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami-florida

My favorite hotel in Madrid

Posted Sep 13, 2017
I have been three times in this hotel in different years and the service, location, and the staff are excellent. Love this hotel.
Comment from Hotel Management
Sep 15, 2017 by Eva Garcia, Hotel Management
Dear Mary. Thank you for your nice review. I have shared your kind words with our staff. I am so happy you enjoyed your time with us. We hope you get to make it back to see us sometime soon. Best regards, Eva Garcia-Assistant Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Leeds

Excellent high quality hotel

Posted Sep 12, 2017
Best hotel we have stayed at.Superb location for central Madrid
Comment from Hotel Management
Sep 12, 2017 by Eva Garcia, Hotel Management
Dear Howard. Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you enjoyed the hotel and location. We hope to see you again soon. Best regards, Eva Garcia-Assistant Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2017
Great location!! Walking distance to all major sites and two blocks from hop on-off bus! Would highly recommend this hotel!
Comment from Hotel Management
Sep 12, 2017 by Eva Garcia, Hotel Management
Dear Guest. Thank you for your review and recommendations. I am very pleased that you found the location to be easy access to all areas of Madrid. Yours sincerely, Eva Garcia-Assistant Director