Ratings based on 6,775 Verified Reviews

4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Schnecksville Pa

Great hotel

Posted Dec 12, 2017
Location: Much of what you will want to visit is within walking distance of the hotel or several stops on the Metros very close to the hotel.
Stayed here for the second time from 12/01-12/11/17. The hotel was immaculate, the staff very helpful, and room was roomy and quiet. The location was perfect for transportation connections and there were many good reasonably priced restaurants nearby. The room was a real bargain for the price and I would highly recommend it to travelers who appreciate how a good hotel should be run. We travel to Europe several times a year and this hotel met all our expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bethlehem, Palestine

Posted Dec 11, 2017
Great hotel, staff, rooms and location. Nice roof to lounge. Very clean. Highly recommended
Comment from Hotel Management
Dec 11, 2017 by Eva Garcia, Hotel Management
Dear Luay. Thank you for your review and high recommendations. We are very pleased to read that your stay was comfortable and that you have enjoyed everything about our hotel. Hope to see you soon. Best regards, Eva Garcia-Assistant Director
4 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn, ny

Great Location

Posted Dec 11, 2017
We were extremely pleased with the location of this hotel as it would be the equivalent to staying right in the heart of Times Square NYC. But in general, this is a no frills hotel. There is no room service, no coffee machines in rooms, no iron, and modest accommodation. On the first floor is a breakfast area that does not open until 7:30 am. So If you at early riser like us, this is not the place for you. Our biggest disappointment was the lack of English speaking staff and their lack approach to their job. But as far as being in the center of the city, this place cannot be beat.
Comment from Hotel Management
Dec 11, 2017 by Eva Garcia, Hotel Management
Dear Guest, Thank you for your review. We are very pleased to read that you enjoyed our location. Thank you also for letting us know your inconveniences and we appreciated the time you have taken to bring this matter to our attention. I am very surprised by your comment about the English language since all our reception staff is bilingual and in almost all the departments like bar, housekeeping, etc., they have medium level of English. Please accept our sincere apologies for any discomfort this may have caused. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer guests in our hotel. We would like to thank you again for bringing this matter to our attention and we do hope you will allow us the opportunity to accomodate you again on some future occasion. Faithfully yours, Eva Garcia-Assistant Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Third stay here

Posted Dec 9, 2017
We’ve booked this hotel because it’s right on the Gran Via. There is plenty to do, places to eat, and it’s right in the middle of the old Madrid tourist area. The staff is very helpful, courteous, and accommodating. There’s a hop-on/hop-off bus stop right outside. I highly recommend this place!
Comment from Hotel Management
Dec 11, 2017 by Eva Garcia, Hotel Management
Dear Marko. Thank you for choosing Hotel Atlántico each time you visit Madrid. When customer come back is because he was satisfied in his previous stay. Thanks again for your nice comments about the hotel, location and staff, always feel is the most important and lasting memory of a hotel. Hope to see you again soon. Best regards, Eva Garcia-Assistant Director
5 out of 5
Recommended
for Everyone
by A verified traveler from FT. WORTH, TEXAS

Posted Dec 7, 2017
Pros: COURTEOUS STAFF AND CLEANLINESS
Cons: FINE AS IT.
Location: ANYTHING WE NEEDED WAS NEAR BY AN D CONVIENENT
EXCELLENT AND COURTEOUS STAFF, HAD ALL OF THE AMENITIES NEEDED AND EXPECTED.
Comment from Hotel Management
Dec 7, 2017 by Eva Garcia, Hotel Management
Dear JIMM. Thank you for telling us about your recent stay at the Hotel Atlantico. I'm delighted that you enjoyed our location directly in Gran Via street. I am most pleased of all thought that you enjoyed our service which is what we work hardest at. Thank you also for your comments about the staff. We hope to see you soon. Kind regards, Eva Garcia-Assistant Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2017
Great location for shopping on Grande Via. The hotel was very clean and comfortable and the staff were extremely helpful. We would recommend this hotel to all ages.
Comment from Hotel Management
Dec 11, 2017 by Eva Garcia, Hotel Management
Dear Guest. Thanks for taking time to post your review of our hotel.We do appreciate all the great comments about our location, cleanliness and comfort. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh. UK

Perfecto

Posted Dec 5, 2017
Great Hotel in excellent location. Must have the most under-utilised bar on the nineth floor with two terraces that let you sit out in the sun in December. Charming bar hostess Carmen looks after you. Will return.
Comment from Hotel Management
Dec 7, 2017 by Eva Garcia, Hotel Management
Dear Stewart. Thank you for your review of The Hotel Atlantico. I am delighted to read that Carmen took such good care of you during your stay. I appreciate all the great comments about our facilities and location. I sincerely hope we will be able to welcome you back to Hotel Atlantico again soon. Kindest regards, Eva Garcia-Assistant Director
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Central hotel, very comfortable and well equipped

Posted Dec 4, 2017
We stayed for a long weekend in early December. The hotel is in a very central location in the Gran Via but rooms very quiet as above all the traffic. We were able to walk everywhere from there and the staff were very helpful with directions etc. Our room was really well equipped - something you would not get in much more expensive hotels and it w as nicely decorated with a decent sized bathroom. We didn’t have breakfast but the dining room looked very nice. Would highly recommend staying here.
Comment from Hotel Management
Dec 4, 2017 by Eva Garcia, Hotel Management
Dear Gaby, Thank you for taking the time to write a review about your stay at Hotel Atlántico and for your recommendation. We are very glad to hear such a nice words about our location, room and bathroom. It will be a real pleasure for us to host you in our hotel again. With kind regards, Eva García- Assistant Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Dublin

Lovely hotel in a super location

Posted Dec 3, 2017
In the heart of main shopping district. It is within easy walking district of many visitor attractions such as the Royal Palace, Prado Museum, Thyssen Museum, Almudena Cathedral and Plaza Major. Two metro stations within 200 metres. Hotel staff very friendly, efficient and helpful. We were allowed to check in 4 hours early. Complimentary tea and coffee on 9th floor.
Comment from Hotel Management
Dec 4, 2017 by Eva Garcia, Hotel Management
Dear L. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2017
Excellent location. Lovely rooms. Great service. Highly recommended.
Comment from Hotel Management
Dec 4, 2017 by Eva Garcia, Hotel Management
Dear Guest. Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our facilities and services. It will be a pleasure to host you again in future. With best regards Eva García-Assistant Director